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Rated 1 out of 5 stars

ALERT! Stay away and safe from these Indian SCAMMERS. If you are super rich then better help the poor rather than wasting your money on this company. They just rob your money every month without provi... See more

Rated 5 out of 5 stars

A really good introductory session with Ankur Singh. he was careful to explain the features and make sure I understood. I am sure I will forget half of what he taught me but he has shown where... See more

Rated 5 out of 5 stars

Acephone service I would like to say that I had great experience with Acephone from the time I started to check the trial version with demo before taking up the service. Himanshu Chopra was very h... See more

Company replied

Rated 5 out of 5 stars

They simply have the best customer service I have ever experienced. Mohit was amazing, he patiently, calmly and happily walked me through how to get my phone service up and running. He was extremely k... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Acefone provides you with a VoIP communication system that assures uninterrupted calls in HD quality so you never lose touch with your clients and colleagues.


Contact info

3.6

Average

TrustScore 3.5 out of 5

392 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

A really good introductory session

A really good introductory session with Ankur Singh. he was careful to explain the features and make sure I understood.

I am sure I will forget half of what he taught me but he has shown where to access the comprehensive training library. He also kindly gave his number and email so I can contact him if I need additional support

good experience so far

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Appreciation

I spoke with Shivani, and she was well aware of my requirements.
I appreciated her assistance!
I appreciated Himanshu's assistance, as he was the first person to contact me and helped me onboard.

Thanks Guys.

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Best customer service ever

They simply have the best customer service I have ever experienced. Mohit was amazing, he patiently, calmly and happily walked me through how to get my phone service up and running. He was extremely knowledgeable and answered every single one of my questions without hesitation. Can't speak highly enough about my experience!

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Onboarding session

Ankur singh was very helpful throughout the session he is very patient and understanding. I really appreciate that buddy. Keep the good work.

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect as usual Moh !

Perfect as usual Moh !
Very reactive and professional.

July 13, 2023
Unprompted review
Acefone logo

Reply from Acefone

Hello,
Thank you for your earnest appreciation. At Acefone, we take pride in delivering the best customer service. Should you need any help in the future, reach out to us at contact@acefone.com or 0800-084-3663 and we will connect with you promptly.

Rated 5 out of 5 stars

Great experience so far with

Great experience so far with. Acefone.

July 12, 2023
Unprompted review
Acefone logo

Reply from Acefone

Hello Phillip,

We appreciate your nice remarks and stellar review! We are grateful for your comments and thrilled to have lived up to your expectations. Our first goal is making sure you are happy. If there's anything else that you’d like to share, reach out to us at contact@acefone.com or at 0800-084-3663.

Rated 5 out of 5 stars

The meeting with Shivani was so healty.

July 12, 2023
Unprompted review
Acefone logo

Reply from Acefone

Hello there,

Thank you for your kind words! Will be sure to pass on your positive feedback to Shivani. At Acefone, we strive to help make our customers' lives easy and provide the best customer service experience. Should you have any other questions or require any assistance, drop us an email at contact@acefone.com.

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