Made an error in my order, send an email, got an immediate response with a fix. That's all one can ask for.
Company replied
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See what reviewers are saying
In the website, it said the product was available and two weeks later I get an email that it will take longer and that I will be informed when they start with the delivery. On top of that, I get thi... See more
Whenever I order something and am then asked to provide a review, I don't. You can't review something straight away; things go wrong and that's when you really find out how a company works... When I o... See more
I bought these for my daughter and family in Belgium. I have not actually seen them in person yet but they tell me they really love them!
Company details
Written by the company
Wil je jouw interieur of project die stralende afwerking geven met design verlichting? Kom je licht opsteken bij ACE Lighting! 💡 Ontdek al onze lampen van topdesigners en creëer een exclusieve look in huis. Met meer dan 35 jaar ervaring geven onze experts je graag lichtadvies op maat in onze winkels te Antwerpen, via mail, telefoon of chat. 📏 Shop bovendien gemakkelijk online en geniet van gratis en snelle levering.
Contact info
Kammenstraat 78, 2000, Antwerpen, Belgium
- 032252778
- info@acelight.be
- acelight.be
4.5
Excellent
661 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Made an error in my order, send an email, got an immediate response with a fix. That's all one can ask for.
September 17, 2024
Reply from ACE Lighting
Thank you for taking the time to leave us such a positive review! We remain at your service 😊
Happy customer
Great product, easy ordering, good communication, fast and efficient delivery.
April 22, 2024
Reply from ACE Lighting
Thank you so much for sharing your experience with us! We hope to remain a part of your lighting journey ✨
Perfect!
Best price, immaculate product, quick and perfect delivery, what more can one ask.
November 22, 2023
Reply from ACE Lighting
We are humbled by your praise, thank you so much! We hope you enjoy your new table lamp!
Took some days to execute the order but…
Took some days to execute the order but else good experience
November 17, 2023
Reply from ACE Lighting
Hi Lars, thanks a lot for leaving us a review! We are glad you were able to place your order. From your review it seems there was some delay in your order being verified. It would help us improve our services if you could point out the issue you encountered. Please feel free to mail us at webshop@acelight.be with your feedback. In the meantime, we hope you enjoy your new pendant! - Natacha, Team E-commerce
Prompt and friendly online service
June 28, 2023
Reply from ACE Lighting
Thank you for sharing your experience with us!
Very nice shop and kind and helpful…
Very nice shop and kind and helpful employees.
February 12, 2023
Unprompted review
My item was late one month and then…
My item was late one month and then they refused to return it.
January 25, 2023
Reply from ACE Lighting
Dear Irina, we are sorry to hear you did not think our service was fulfilling.
Seeing the nature of your order, we hope, in the future, we may first advise you on appropriate parts for your product before placing an order.
Our light experts gladly provide pre-purchase advice for all products we have in store to aid our customers in making the right choices.
This will also prevent any inconveniences regarding our return policy.
We hope we may properly assist you in the future.
Kind regards, Natacha - Team E-commerce
Everything was perfect!
Product and service impeccable.
Bedankt!
I live in Belgium but ordered this lamp for my second residence in Romania.
January 3, 2023
Great service
Great service, good products, good customer manners and quick response! Thank you!
December 12, 2022
Unprompted review
I had such a great experience with ACE
I had such a great experience with ACE! They had the best price online and shipped my item sooner than expected.
December 11, 2022
Unprompted review
Excellent communication with customer…
Excellent communication with customer support. Expected delivery date was met as agreed.
November 29, 2022
Excellent communication and service
Excellent communication and service. Lamp arrived before the expected date, in perfect condition.
November 18, 2022
High quality products and team.
November 18, 2022
Unprompted review
Fantastic service
Fantastic service, great communication, I highly recommand Ace Lighting to everyone!
June 30, 2022
Unprompted review
Reply from ACE Lighting
Hi Katja, thank you for your nice review! We are happy to hear you had a great experience with acelight.be. We would love to see you again sometime soon. Kind regards - Sofie - Team E-commerce
Dank U for dispatching the lights so…
Dank U for dispatching the lights so quickly! It was really impressive.
December 31, 2021
I bought these for my daughter and…
I bought these for my daughter and family in Belgium. I have not actually seen them in person yet but they tell me they really love them!
December 5, 2021
We are super happy with the service…
We are super happy with the service from Ace Lighting, and we are looking forward to shop more from you soon!
September 29, 2021
Great customer service
Great customer service, fast reply and fast fixing problems!
September 20, 2021
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