Acer UK Reviews 

3,656
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers had a great experience with this company. Customers frequently mention that setting up their new computers is remarkably straightforward, and the devices consistently offer solid performance for daily tasks like browsing and working from home. Many people also deeply appreciate the sleek modern design, clear display quality, and reliable overall operation for everyday personal use. Some reviewers were not happy with the customer support and reported frustrating experiences when trying to resolve issues or get assistance. A few consumers additionally noted premature hardware failures, such as battery or component problems, along with persistent difficulties obtaining proper warranty help.

What people talk about most

Product

Consumers experience mixed satisfaction regarding the product, with many praising the reliable performance,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the devices are easy... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the sturdy build, great... See more

Customer service

Reviewers highlight negative aspects of customer service, describing difficulties in contacting support and a... See more

Value for money

Customers had ambiguous experiences with value for money, as reviewers widely praised the competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Chromebook is my first after using windows and Apple software. It takes some getting used to and I am still finding out new things. I purchased the Chromebook because all IO wanted to do is simp... See more

Rated 4 out of 5 stars

Delivery was atrocious but thats not Acers fault, but I did almost cancel the order. Easy to unpack, and put together. I had no quick start guide with the computer which was frustrating, however I'... See more

Rated 4 out of 5 stars

I wasnt going to back to Acer after numerous problems with charging ports , so very happy to see see has been altered design an change of side..Laptop working perfect .

Rated 4 out of 5 stars

Had my Acer aspire delivered so had to navigate it myself. There is a copilot that can help. Most disappointing thing just at this moment is the camera doesn’t allow biometric sign in. Can’t find anyw... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Acer offers more than 40 years of pioneering innovation aimed to break down barriers between people and technology and improve the quality of life for everybody, from consumers to professionals. Thanks to an industry leading product portfolio, Acer strives to provide advanced technologies and perfectly engineered products with a progressive, cutting edge design and an uncompromised quality.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(3,656)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We needed to replace our old desktop PC…

We needed to replace our old desktop PC as it was well old and very slow.
Decided to go for the all in one option as it was a cleaner look and less clutter on the desk.
This Acer PC is great. Its FAST. much faster than the old PC. It has plenty of storage and is easy to set up and use.
The only negative I can find.... is the headphone jack is on the rear of the screen... very hard to plug in and out.... so we got new bluetooth earbuds too.

May 19, 2025
Unprompted review
Rated 2 out of 5 stars

Can find the answer to my problem

I bought the laptop in November 2024. i had some problems and it took me a while to figure out the registration for my product so I left it. Finally I registered it about a few week ago.

I have a few issues that I tried to sort out by myself using You tube, but the problem still persists. When I want to get the issue answered I had to go to the community. The community does not really have my answer and I am not sure how to get it sorted out. I was not able to find the chat.

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to set up

Personally i have limited I.T knowledge but setting up my new Acer was simpler than I imagined. The instructions were clear and easy to follow. I am still learning to use all the features available however I am enjoying this.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing gaming laptop

Bought a gaming laptop and it works way better than I expected considering it was cheap ,at £500.
Had another Acer laptop before and lasted for 17 years.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

NITRO V 15

I am very pleased with the proformance , good vaiue , and good build . I would recomend this model ( NITRO V 15 ) to anyone . Thanks and good luck to you all .

From Geoff

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

Acer Spin 3 lasted less than 2 years - Acer couldn't care less

I bought a £1000+ Acer Spin 3 in August/September 2023 ahead of starting a medical degree and needing something high-spec to support my studies. After only about 18 months, the battery seemingly failed, the laptop only turned on and stayed on when plugged in (shut down immediately if unplugged), had a constant amber flashing warning light and would intermittently start making an extremely loud fan noise that only ceased when turned off overnight or more. Despite the money spent, Acer just could not have been more dismissive and unhelpful. Warranty was a year only which I should have paid more attention to but I just don't believe it is acceptable for a £1000+ laptop to fail after such a short time, against consumer law on selling goods fit for purpose in fact. They could only suggest a paid-for third party repair that involved me buying a new battery for around £100 and then shipping the laptop off to Hertfordshire for goodness knows how much more. I'm now left without a working laptop for my studies after investing in a product that should easily have lasted the 5 years of my degree and more. My laptop is not fit for purpose and as a student, I do not have hundreds of £ available for a repair which may not work and battery may even fail again judging by what has happened here. Acer washed their hands of all responsibility apparently. Massively regret not using my £1000 to buy an iPad or better brand of laptop actually fit for purpose that wouldn't fail after 18 months, lesson learnt to avoid Acer completely in future.

Update to say that I ended up getting a battery replacement at my own cost but all problems persist, laptop has fundamental internal/motherboard/battery charge unit issues that Acer refuse to acknowledge or resolve. Avoid, avoid, avoid.

March 2, 2025
Unprompted review
Rated 1 out of 5 stars

Not as described

Returned the laptop , reason being states premium metal case only the lid is metal rest is plastic no card reader extremely disappointed

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

The Desktop PC I was looking for was in…

The Desktop PC I was looking for was in stock so I was able to take it home immediately. It was very easy to set up even though there are no written instructions for anything these days. Only slight problem was setting up the wireless mouse and keyboard (my old one was the wired version), but a quick call to Curry's helpline gave me the info
I needed. So simple when you know how! The Acer TC1785 is a pleasure to use.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great new laptop

Great new laptop! Well specified for office work, I don't game or stream so this was perfect for my needs and all at a sensible price! Easily configured with everything from email (multiple accounts) to office software rapidly set up. A happy customer!

May 12, 2025
Unprompted review
Rated 3 out of 5 stars

My new Acer computer will not connect…

My new Acer computer will not connect to the internet. I have full fibre to the house, our phones connect very easily. I have contacted my service provider and have been told I need a booster to connect the PC to the internet, the first time ever. That is why I have given you a 3

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

SATISFIED CUSTOMER

On researching for aew lap top I selected 2 that satisfied my needs the acer aspire being one of them. It fsatisfied all my needs and requirements.
After buying and using the laptop it has proved to be to my satisfaction and I am pleased I made the correct decision

May 10, 2025
Unprompted review
Rated 4 out of 5 stars

Nice little laptop

Nice little laptop. Easy to set up, especially for a pensioner. Excellent screen and lightweight. Recommended, especially for the price.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

A considered purchase, but well worth the investment.

I have only had my Predator Helios Neo 18 (14th gen i7 cpu and Nvidia 4070 gpu) for two weeks and so far am absolutely delighted with it. I do a lot of photo and video editing and the extra oomph over my old laptop makes both tasks a breeze. This machine boots up quickly, I find the keyboard very pleasant to use and the larger screen and higher resolution make it easy on the eye. I haven't done any gaming since I sold my cranked-up Amiga 1200 back in the 90's, but suspect the Predator may well tempt me to take it up again.

May 9, 2025
Unprompted review
Rated 2 out of 5 stars

I have a Acer v3-531 which I bought…

I have a Acer v3-531 which I bought with windows 8, the device is not uogradable to windows 10 or 11 making it only useful for 1 operating system cycle, they also do not respond to questions asked about this device given a major oversight by the company showing the poor quality,
I would avoid Acer for this reason they want you to keep buying their newest devices instead of making a quality product that will last

May 7, 2025
Unprompted review
Rated 3 out of 5 stars

misleading on battery life NO WAY 15 hours!!

I love how thin and lightweight the laptop is and the screen is lovely and clear.
FALSE claims on the battery life
Be more clear on the inability to upgrade RAM and at least offer to purchase more RAM when buying.
I preferred my dell keyboard and track pad.

April 3, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look