Acer UK Reviews 

3,656
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers had a great experience with this company. Customers frequently mention that setting up their new computers is remarkably straightforward, and the devices consistently offer solid performance for daily tasks like browsing and working from home. Many people also deeply appreciate the sleek modern design, clear display quality, and reliable overall operation for everyday personal use. Some reviewers were not happy with the customer support and reported frustrating experiences when trying to resolve issues or get assistance. A few consumers additionally noted premature hardware failures, such as battery or component problems, along with persistent difficulties obtaining proper warranty help.

What people talk about most

Product

Consumers experience mixed satisfaction regarding the product, with many praising the reliable performance,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the devices are easy... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the sturdy build, great... See more

Customer service

Reviewers highlight negative aspects of customer service, describing difficulties in contacting support and a... See more

Value for money

Customers had ambiguous experiences with value for money, as reviewers widely praised the competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Chromebook is my first after using windows and Apple software. It takes some getting used to and I am still finding out new things. I purchased the Chromebook because all IO wanted to do is simp... See more

Rated 4 out of 5 stars

Delivery was atrocious but thats not Acers fault, but I did almost cancel the order. Easy to unpack, and put together. I had no quick start guide with the computer which was frustrating, however I'... See more

Rated 4 out of 5 stars

I wasnt going to back to Acer after numerous problems with charging ports , so very happy to see see has been altered design an change of side..Laptop working perfect .

Rated 4 out of 5 stars

Had my Acer aspire delivered so had to navigate it myself. There is a copilot that can help. Most disappointing thing just at this moment is the camera doesn’t allow biometric sign in. Can’t find anyw... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Acer offers more than 40 years of pioneering innovation aimed to break down barriers between people and technology and improve the quality of life for everybody, from consumers to professionals. Thanks to an industry leading product portfolio, Acer strives to provide advanced technologies and perfectly engineered products with a progressive, cutting edge design and an uncompromised quality.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(3,656)

108 reviews in the last 12 months

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Rated 1 out of 5 stars

i paid £1100 for a Acer Nitro 17 AMD…

i paid £1100 for a Acer Nitro 17 AMD Ryzen 7 7735HS 32GB RAM 1.51 TB HDD+SSD GeForce RTX 4070 17.3" Quad HD Windows 11 Home Laptop Black -NH.QL2EK.001nw while the actual laptop is great other than the charger cable kept falling out of the charger port, which i found unacceptable and as It was under warranty I returned it to get it fixed. The link that they give you to track your repair rarely updates and when you phone to ask abut progress you are rudely told you were aware of the terms and conditions when sending it off for repair. so far it has been waiting for parts for over 2 weeks. They knew what the issue was before I sent it in.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great Laptop.

Ordered a new laptop, not a top of the range model, but has everything that I wanted, really easy to set up and use, and much more user friendly than a Chromebook.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

New Acer desk top Computer

Computer easy to set up and install software. It is a lot faster than my existing PC and because of the solid state drive it does not make a lot of noise when operating.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Modern equipment

Modern equipment, great specifications for the price, easy to set up and operate. Only downside is the small, fine figures in the keyboard. It makes distinguishing . or , difficult to determine on first use.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Only replaced previous 9 year old Acer laptop because couldn't upgrade to Windows11

I only purchased a replacement laptop for my 9 year old Acer because it couldn't be upgraded to Windows11 - I am thrilled with my new Acer - a little higher spec than my previous one, but still the same well built quality item that was extremely easy to set up, even for a 67 year old technophobe! It was also very competitively priced against other manufacturers similar items.

May 9, 2025
Unprompted review
Rated 2 out of 5 stars

Big disappointment

The sound system for this monitor was a big disappointment. I didn't expect anything life-changing; just clear sound with adequate volume, but even when connected up with both HDMI and an audio cable, the sound was thin, tinny and weak. I have reluctantly reverted to my old speaker system, for the time being. There are also some brownish marks on the top right-hand corner of the screen which will not wipe off, although these do no notice when the screen is in use.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking

Shocking. I wouldn't even give them 1 star, but no choice on the matter.
Ordered a laptop on the 3rd May. They sent 2 different laptop, 4 usb sites and 2 laptop cases. I could have kept it all. I didn't. Contact Acer. Took a week for them to expect me to send it back. Slow responses etc.
When I said that I'll keep the products given the fact they were expecting me to rectify their mistake, they were very quick to say, we can get a courier to your door with in the space of a day.
The courier was arranged without my knowledge and disturbed my sleep as I am a night worker. The original product has still not been sent to me.
Utter disgrace of a company.

May 3, 2025
Unprompted review

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