Acer UK Reviews 

3,656
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers had a great experience with this company. Customers frequently mention that setting up their new computers is remarkably straightforward, and the devices consistently offer solid performance for daily tasks like browsing and working from home. Many people also deeply appreciate the sleek modern design, clear display quality, and reliable overall operation for everyday personal use. Some reviewers were not happy with the customer support and reported frustrating experiences when trying to resolve issues or get assistance. A few consumers additionally noted premature hardware failures, such as battery or component problems, along with persistent difficulties obtaining proper warranty help.

What people talk about most

Product

Consumers experience mixed satisfaction regarding the product, with many praising the reliable performance,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the devices are easy... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the sturdy build, great... See more

Customer service

Reviewers highlight negative aspects of customer service, describing difficulties in contacting support and a... See more

Value for money

Customers had ambiguous experiences with value for money, as reviewers widely praised the competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Chromebook is my first after using windows and Apple software. It takes some getting used to and I am still finding out new things. I purchased the Chromebook because all IO wanted to do is simp... See more

Rated 4 out of 5 stars

Delivery was atrocious but thats not Acers fault, but I did almost cancel the order. Easy to unpack, and put together. I had no quick start guide with the computer which was frustrating, however I'... See more

Rated 4 out of 5 stars

I wasnt going to back to Acer after numerous problems with charging ports , so very happy to see see has been altered design an change of side..Laptop working perfect .

Rated 4 out of 5 stars

Had my Acer aspire delivered so had to navigate it myself. There is a copilot that can help. Most disappointing thing just at this moment is the camera doesn’t allow biometric sign in. Can’t find anyw... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Acer offers more than 40 years of pioneering innovation aimed to break down barriers between people and technology and improve the quality of life for everybody, from consumers to professionals. Thanks to an industry leading product portfolio, Acer strives to provide advanced technologies and perfectly engineered products with a progressive, cutting edge design and an uncompromised quality.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(3,656)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

After care ridiculous

Bought my Acer Aspire laptop in November, it came with a 1 year manufacture warranty as standard....fast forward 6 months and the hinges on the laptop has completely seized up causing the screws to break the lid away from the keyboard and thus breaking the bezel in the process. No damage has been caused my myself so i took it to an independant laptop shop who said it was the hinges that has seized up. I contacted Acer to report it but was told as it wasnt a 'known fault' there is nothing they can do about it. I went back and questioned it on more than one occasion but they just batted away my questions and just repeated that it wasnt a known fault and as such cant help??? The parts needed are £90.60 to fix it plus the actual labour costs so will end up nearly as much as the laptop. really pissed off especially as its still got 6 months left on warranty. Youd have thought a massive company such as Acer wouldnt blink an eyelid at getting this fixed regardless as it is under warranty but i guess they got me by the short and curlies as i cant afford to fix it immediatly or buy a new laptop. Thanks Acer....i wont be buying anything by Acer ever again.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Well done Acer!

My new Acer Aspire 5 Spin 14" is a superb laptop. It's fast, well built and works beautifully. It has many features that are usually on more expensive devices. It is really easy to use and is so quiet. I can, without doubt, say that this is the best laptop I have ever owned. Thank you Acer!

June 2, 2025
Unprompted review
Rated 4 out of 5 stars

I was looking for an item for my friend…

I was looking for an item for my friend who is moving to a university to study a gaming course and I figured I’d get a monitor for them. The monitor is called Monitor Nitro, Predator and I was getting it for a friend when I found out it was compatible with the system and the price was a steal I bought it and it arrived within one to 2 working days. I was pleased my friend likes the gift and she thanked me so much for it.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Bought with Creation Finance from…

Bought with Creation Finance from Currys
I needed a new All-in-One PC to replace my HP one which had slowed down over the past 3-4 years and decided that at the top end of my budget this Acer C24-1800 Series fitted the bill perfectly. I was not disappointed.
It is quick and streams without the constant buffering of the HP. The wireless keyboard and mouse perform faultlessly and the Windows 11 works far better as installed than the upgrade from 10 to 11 I had to perform with the HP.
I have some many years experience with PCs and so did not need a any guidance in setting up or transferring files, photos and documents from the old machine, though I understand Acer will offer help should it be required.
Overall very pleased with both the performance and price. I now have an efficient machine what I need but I don't do gaming and have ceased to do video editing so I cannot comment on the Acer capabilities in those areas. For me the fact that the buffering has been banished and the performance in general is much faster, the lovely large 23.5" monitor with all-in-one space convenience is all I need. An excellent buy.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

I should have gotten 1 years ago

I should have gotten 1 years ago. I can use it to connect it to citrix so i dont need a seperate copy of Office. Its for check mails and watching video's. as it run on the chrome op there is little or nothing to cause it to fail. Battery is excellent and it boots really quickly

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Love my new Acer laptop

My new Acer laptop is so much lighter and slimmer than my old one. Very easy to use. Setting up was difficult with Microsoft OneDrive though. I ended up having to pay an IT technician to sort the problem out - which apparently lots of people were having the same issue.

June 8, 2025
Unprompted review

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