I was taken through the payments process several times after being told the first page was adequate. My UK phone number was also rejected. I have no idea where this company is based. Possibly USA.
Company replied
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See what reviewers are saying
i purchased a replacement battery for my acer spin 713. i went for a none acer battery but the one bought has the same protection levels and represented excellent value. speedy delivery... less than... See more
Company replied
Amazing replacement. Came with screw drivers necessary. Replacing the battery itself was quite easy. My laptop now runs much better as a result. Was almost at the verge of buying a new computer but th... See more
Company replied
I ordered a replacement battery for my Acer laptop the company dispatched the battery very quickly and it arrived in only two days well packaged with also some free screwdrivers to help remove the old... See more
Company replied
Company details
Written by the company
Battery for Acer laptop, replacement Acer notebook battery | Acer Aspire battery from United Kingdom! High-quality Acer laptop batteries are warranty 1 year.
Contact info
United Kingdom
- service@acerlaptopbattery.co.uk
- acerlaptopbattery.co.uk
4.3
Excellent
97 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spend your money elsewhere ..
Don't expect your battery any time soon as they are shipped to order from another country. I thought they were based in this country, wrong!
Mine then arrived with an issue, the locating lugs not being in the correct place. Immediately emailed their service email, 4 days later chasing them for a reply.
Advice, spend your money elsewhere.
September 24, 2019
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
I’m not hopeful
I’m not hopeful. I ordered an Acer battery from these people 10 days ago. I got a confirmation email along with a Hermes tracking number and link pretty quickly. Also a statement that said “depending on the type of delivery you’re tracking information may not be immediately available” This was a week ago, yet the tracking info is still not valid according to Hermes, the battery has not arrived and I’ve had no response from them on live chat or email. Think I’ve been had for £30. Not happy!!!
July 30, 2019
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
Good service
There was a problem with delayed delivery but the Supplier provided an acceptable answer and resulted in a one week delay. Battery as described and as original. Well packed and also supplied with fitting tools. Overall, very good service and apart from delay, very pleased with product.
July 15, 2019
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
acerlaptopbattery.co.uk Team
****BEWARE******
****BEWARE******
I ordered a battery as I am going travelling for 6-9 months. The website said delivery would be 2-6 working days. After a week I had had no confirmation email so contacted them. The company appears to be a UK company but seems that they are a chinese company not UK!.Turns out that although the website said that the battery was in stock in the UK, it wasn't and therefore they were shipping it from China. So now I am leaving with no battery and no refund so far. I will continue to try to get the refund but....I am not hopeful.
*****UPDATE......
I HAD A REPLY FROM THE COMPANY.....
4 YEARS AFTER.....
NO OFFER OF REFUND OR ANY REALLY HELP!!
June 30, 2019
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
Do not use this company......they sent…
Do not use this company......they sent a completely different battery to the one I ordered and they do not answer your emails and have no phone number.
wow, got a response over 4 years later to this, yet still no contact details given!
February 12, 2019
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
This company is a scam
This company is a scam, claiming to be in the UK but in fact they are based in China, I ordered a battery for my acer laptop and they sent a counterfeit item. I have emailed the seller 15 times with no response and now raised a case with Paypal.
September 11, 2018
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
I have ordered an Acer Chromebook…
I have ordered an Acer Chromebook battery one week ago..I have not received the email confirmation of the order and not received the product yet. I checked their website but it is not working
September 11, 2018
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I apologize for the inconvenience you're experiencing with your recent order. I understand the importance of receiving timely updates and the frustration caused by the technical issue on our website.
I have escalated your case to our customer support team for immediate attention. They will prioritize your inquiry and provide you with a comprehensive update on the status of your Acer Chromebook battery order, including the expected delivery date.
Additionally, I want to assure you that we are actively working to resolve the technical issues on our website to ensure a smoother experience for our customers.
Best regards,
acerlaptopbattery.co.uk Team
Ordered a battery for our laptop
Ordered a battery for our laptop, took 2 weeks to arrive, that battery did not work. I emailed the company letting them know that we would go elsewhere to purchase a battery.They did not respond right away. By the time they replied, they said they would send another and to which I said we already bought one as we needed it asap as we required the computer for our business and I had sent both back. I had not heard back in ages they finally replied and said why did I send it to the factory as she was not sure they would be received? I have involved paypal and given the postal tracking number and I have not heard back yet. Pay pal is a bit useless as they said if they don't hear from the company in 5 days they will close the case. This helps me how??? I have all but given up and taken a loss of over £30 so if I were you, I would not use this company. Useless!! One star is too many!
April 4, 2018
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I am sincerely sorry for the inconvenience and frustration you've experienced with your recent battery order. Your feedback is important to us, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our customer support team for urgent attention. They will prioritize your inquiry and work to expedite the resolution process. I understand the urgency of your situation, especially given the impact on your business operations.
Please accept our apologies for any delay in communication, and we are committed to rectifying this issue promptly. Our customer support team will reach out to you with updates on the status of your case and provide assistance with the PayPal dispute.
Best regards,
acerlaptopbattery.co.uk Team
*****ITEM NOT RECEIVED*****
Ordered this over a week ago. Acer battery still not received.
Sent them a message via there query process as no contact number and I’ve had no response yet money also left my account over a week ago!
February 9, 2018
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to extend my sincere apologies for the inconvenience you've experienced with your recent order. Your concerns are important to us, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our customer support team for immediate attention. They will prioritize your inquiry and provide you with a comprehensive update on the status of your Acer battery order, including the expected delivery date.
I understand the frustration caused by the lack of communication, and I want to assure you that we are committed to resolving this issue promptly. Your satisfaction is our top priority, and we will work diligently to ensure you receive the information and support you need.
Best regards,
acerlaptopbattery.co.uk Team
Better experience than other reviewers.
After ordering saw the adverse reviews and thought I had made a big mistake. They sent me an email after ordering and again when despatched with a Yodel tracking number. Tracked it and the battery arrived 3 days later in excellent packaging. Put it into laptop and charged it up, so at the moment all is fine. Time will tell if the battery lasts, but at the moment I have no problems with this company.
August 24, 2017
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
acerlaptopbattery.co.uk Team
I'm waiting over a week now
I'm waiting over a week now. The Yodel tracking says the parcel has been collected but after a week has not reached their depot.
Is it Acerlaptopbattery.com or Yodel? Someone is inefficient and I am not sure if I will get my battery or whether its a fraud.
The battery was finally delivered fitted without problems and is better than the original fitted by Acer.
April 18, 2017
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the extended delay you've experienced with your recent order. Your patience and understanding are greatly appreciated, and I understand the frustration caused by the inefficiencies in the delivery process.
I have escalated your case to our customer support team for immediate attention. They will work closely with the delivery carrier, Yodel, to investigate the delay and provide you with accurate and up-to-date information on the status of your parcel.
I want to assure you that we are committed to resolving this issue promptly and ensuring that you receive your order without further delay. Your satisfaction is our top priority, and we take your concerns seriously.
Best regards,
acerlaptopbattery.co.uk Team
Misleading laptop battery seller
A replacement laptop battery was ordered from their online store which gave no indication that it was other than a UK trader. A standard delivery by MyHermes or Yodel with a period of 3 to 5 days was given by the company, with no inidcation the product was not available in the UK, and that it would be shipped from a European (Scandinavian) source. Our account was debited in full on the day of order (March 25, 2017). After 5 days with no information from Acerlaptopbattery, an email was sent on 31/03/17 asking: (a) when the battery was dispatched (b) the carrier (c) when due for delivery (d) a tracking reference.
Their email response (in broken English) failed to answer any of those questions and said only "Please wait for a few days in patience." A tracking reference was supplied, but on checking this showed no information. Eventually, tracking showed that the battery had finally - three days after ordering - been sent for dispatch from some location in Scandinavia, and eventually departing by air on March 31 - six days after order. Today, tracking showed 'order departed from sorting hub', but nothing about onward delivery.
This is totally unacceptasble. Further emails to the supplier have been ignored. I am now contacting Hampshire Trading Standards about the company and its misleading marketing information.
April 5, 2017
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I sincerely apologize for the frustration and inconvenience you've experienced with your recent laptop battery order. Your detailed account of the situation is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I appreciate your diligence in seeking information and your patience thus far. I understand the importance of a timely delivery and the disappointment caused by the lack of transparency in our communication.
I have escalated your case to our customer support team for immediate attention. They will reach out to you promptly to provide a comprehensive update on your order status, including the expected delivery date and any necessary steps to expedite the process.
Your feedback is invaluable, and we are actively reviewing our processes to prevent similar situations in the future. If you have any additional details or specific concerns you would like to share, please reply to this email or contact our customer support team directly at [Customer Support Contact Information].
Once again, I sincerely apologize for any inconvenience caused, and we are dedicated to making things right for you.
Thank you for your patience and understanding.
Kind regards,
acerlaptopbattery.co.uk Team
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