Achieve  Reviews 12,471

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and prompt attention received. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted issues with certain consultants, describing them as rude, pushy, and unhelpful, particularly when trying to sell a loan. A few other people also felt that some employees did not listen to their needs and were unprofessional in their communication.

What people talk about most

Staff

Consumers generally report positive experiences with staff, often highlighting their helpfulness, knowledge,... See more

Customer service

People report positive experiences with customer service. Many customers praise the professionalism,... See more

Service

Clients share positive opinions on service, highlighting the efficiency and ease of the loan process. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the process as simple, easy,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very pleasant interaction, despite the length of time, and some initial clarifications, all went really well. I hope Leonardo reads a book called The Zoologists's Guide to the Galaxy, because... See more

Company replied

Rated 5 out of 5 stars

Working with Achieve was great. The whole process did not take long, the agreement was very straightforward, and they were up front about everything. More importantly, Tracy made my experience great.... See more

Company replied

Rated 5 out of 5 stars

Celeste is a professional yet able to treat customers with personal and prompt attention. My husband and I are in a field that is completely immersive. We cannot use cell phones while working. Th... See more

Company replied

Rated 5 out of 5 stars

As always, I was dubious as to whether this company was legit or a scam. I was willing to hear what they had to offer, but I was only researching and not in need or desperate. Whenever something was... See more

Company replied


Company details

  1. Non-Bank Financial Service

About Achieve

Written by the company

Achieve logo

Achieve is a leading digital personal finance company built to help everyday people like you get on, and stay on, the path to a brighter financial future. We offer personal loans, home equity lines of credit, debt solutions, and smart money tools and education to help single parents, entrepreneurs, newlyweds, underemployed people and so many more thrive financially. Through innovative tech, intelligent analytics and most importantly, an empathetic human touch, we deliver personalized money solutions built around you, for you. Make today the day you consolidate high-interest debts, free up extra cash and move forward in a life-changing way. Over the past twenty years, Achieve has served over 1.5M members, helping resolve $20B in debt and making over $13B in loans.

Learn more about:

Life after debt starts at Achieve

Achieve profile image

Achieve.com (NMLS #138464), Achieve Loans, Achieve Personal Loans, and Achieve Debt Relief are separate operating subsidiaries of Achieve Company. Debt settlement is available through Achieve Debt Relief (NMLS #1238929). Personal loans are available through Achieve Personal Loans (NMLS #227977) originated by Cross River Bank, a New Jersey State Chartered Commercial Bank, and may not be available in all states. Home Equity loans are available through Achieve Loans (NMLS #1810501). All loan and rate terms are subject to eligibility restrictions, application review, credit score, loan amount, loan term, lender approval, credit usage and history.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
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Rated 5 out of 5 stars

Fast and straight to the point.

Thank you, Mrs. Morales, for assisting us. It’s our second time borrowing from this finance company. The process was swift, straightforward, and completely hassle-free. The loan process was excellent, and the representative took the time to explain everything from the outset to the conclusion. We appreciate your help.

March 31, 2026
Unprompted review
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Reply from Achieve

Hi Rannie,
We're happy to hear that your second experience with us was swift and hassle-free. We appreciate your positive feedback regarding the clear loan process. It's great to know our team's explanations were helpful to you.

Rated 5 out of 5 stars

Professional, Informative, clear communication

Anthony I wanted to take a moment to sincerely thank you for your assistance with my equity line of credit. Your professionalism, patience, and clear communication made the entire process much easier and far less stressful.

I truly appreciate the time you took to answer my questions and ensure everything was handled efficiently. Your support did not go unnoticed, and it made a big difference in my decision.
Thank you again for your excellent service—I’m very grateful for your help.

March 31, 2026
Unprompted review
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Reply from Achieve

Hello,
We appreciate you sharing your experience! We're happy to hear that the equity line of credit process was made easier through clear communication and efficient handling. Thank you for acknowledging the support provided.

Rated 5 out of 5 stars

Pleasant process

Keenan Herring made the loan process very enjoyable! He is very friendly and knowledgeable. We truly appreciated how thorough but quick process was from start to finish was only a couple hours. Thank you so much! We could tell he enjoys his work!

March 30, 2026
Unprompted review
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Reply from Achieve

Hi Megan.
We're happy to hear that the loan process was enjoyable, friendly, and knowledgeable! We appreciate that you found the process thorough and quick. Thank you for sharing your positive experience!

Rated 1 out of 5 stars

The rude "CONSULTANT" needs to find a job or be trained in customer service AGAIN.

The "CONSULTANT" for ACHIEVE non financial company for FDR, was rude and told me he was trying to help someone as confused as me understand about the program. Then as it results, after much bantering from him, I was finally allowed to speak and asked him if what I said was correct, and he agreed what I said was correct. The double talk he was doing was uncalled for and a waste and I stopped him mid sentence to tell him it was uncalled for the way he was talking to me saying over and over that I was confused. This FDR company takes the money up front to pay their fees to negotiate, then they start payment on your actual account, months later. So, although there was a negotiation to settle for less, than I owed, that amount I paid them to negotiate made the balance the same as the original amount. So, reconsider choosing to work with a Debt Relief company that has rude consultants who double talk and enjoy hearing their self on the so-called recording. FDR, needs to do an audit of their customer relations department. Rude customer service or consultants doesn't work for me. I have worked in customer service and I never insulted the customer, no matter what.

March 31, 2026
Unprompted review
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Reply from Achieve

Hi Anyah,
We are sorry to hear about your experience and we would like to address this matter. An account specialist will be requesting more information.

Rated 5 out of 5 stars

Ive been an Acheive client for a few…

Ive been an Acheive client for a few years now, with multiple loans. Acheive has by far had the easiest loan experience. The convenience they offer through the process is unmatched. The staff is exceptional. Wendy B. is amazing.

March 19, 2026
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Reply from Achieve

Hi Brandon,
We're happy to hear that you've had such a positive loan experience with us over the years. It's great to know that you appreciate the convenience and exceptional staff. Thank you for your feedback.

Rated 5 out of 5 stars

Celeste was so very helpful and helped…

Celeste was so very helpful and helped me through out this process I always felt like she had my best interest at all times

March 31, 2026
Unprompted review
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Reply from Achieve

Hi Tina,
We're happy to hear that our team member was very helpful and assisted you throughout the process. We appreciate you feeling like your best interests came first.

Rated 5 out of 5 stars

I had a great experience with our agent

I had a great experience with our agent, Grant Rostad. I was in a difficult situation and Grant went above and beyond to get the job done. I talked with four companies and Grant was the only one that delieved.

March 30, 2026
Unprompted review
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Reply from Achieve

Hi David,
We're happy to hear that we could help you navigate your difficult situation. We appreciate your positive feedback and are glad the agent delivered excellent service.

Rated 3 out of 5 stars

Achieve was there when I needed that

Achieve was there when I needed that, but my back was in a corner and I had no choice, but to take their high percentage rate, you guys can do better on percentage rates for

March 24, 2026
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Reply from Achieve

Hi Charles,
We are sorry to hear you felt that way and we would happy to address this matter. An account specialist will reach out to you to discuss this further.

Rated 5 out of 5 stars

Everything moved along fairly well

Everything moved along fairly well. Everyone that I spoke with were helpful and informative. If they didn't know the answers they would find the answers.

March 20, 2026
Unprompted review
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Reply from Achieve

Hi Cheryl,
We're happy to hear that everything moved along smoothly for you. It's great to know our team was helpful, informative, and resourceful during your experience. Thanks for your feedback!

Rated 5 out of 5 stars

Marci Morales was very helpful and…

Marci Morales was very helpful and informative, and answered all of my questions and made the process easy to get a loan

March 30, 2026
Unprompted review
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Reply from Achieve

Hello,
We're happy to hear that our team member was helpful and informative! We appreciate you mentioning the easy loan process and answered questions.

Rated 5 out of 5 stars

It was super easy to talk to Celeste…

It was super easy to talk to Celeste and she answered all my questions. The process was seamless and we were funded by the beginning of the next week. Definitely a great experience.

March 31, 2026
Unprompted review
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Reply from Achieve

Hi Raquel,
We're happy to hear that your questions were answered and the process was seamless. We appreciate you sharing your feedback about the great experience.

Rated 5 out of 5 stars

Quick and easy procedure

Quick and easy procedure. Staff was very helpful and knowledgeable. They were very efficient and easy to work with. I appreciate their efforts very much. I will recommend you to my friends and family.
Thank you.

Ed Rockafellor

March 21, 2026
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Reply from Achieve

Hi Jesse,
We're happy to hear that your procedure was quick and easy. Our team appreciates your kind words and is glad we could provide helpful and efficient service. Thank you for your recommendation!

Rated 5 out of 5 stars

Achieve thinks of its customers

Dealing with Achieve has been very rewarding, I was contacted by Christine Kiriakos to see if I could get a lower interest rate it turned out they lowered by just about half that was outstanding

March 21, 2026
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Reply from Achieve

Hello,
We're happy to hear that your experience working with us to lower your interest rate has been so rewarding. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Glen O'Toole

Glen O'Toole did an outstanding job with assisting me in refinancing a loan, and paying off some high interest debts! Thank you.

March 30, 2026
Unprompted review
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Reply from Achieve

Hi Glen,
Thank you so much for your feedback! We're thrilled that we could help you refinance your loan and successfully pay off those high-interest debts.

Rated 5 out of 5 stars

Thank you Shyla and Acheive for the great experience!

Shyla made it quick and easy to complete the loan process. She was very detailed and helped me understand everything. She put my best interest first and in the process helped with long term goals. Thank you so much, Shyla for the great experience!

March 29, 2026
Unprompted review
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Reply from Achieve

Hi Jessica,
It’s great to hear that Shyla made the loan process so clear and focused on your long-term goals. We’re happy we could provide such a quick and easy experience for you!

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful. If I had any questions he had the answer.

March 30, 2026
Unprompted review
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Reply from Achieve

Hi Marcus,
Thank you for the feedback! We're glad our team was able to provide the professional support and answers you needed

Rated 4 out of 5 stars

Excellent service

Excellent service

March 21, 2026
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Reply from Achieve

Hi Lee,
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Very Satisfied Customer.

Evan was great. He was very professional and very knowledgeable. He did a great job of explaining the process and my options. He made the entire progress go smoothly and very quick. Would definitely recommend him.

March 28, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hello,
We're happy to hear that you had such a positive experience! We appreciate your feedback regarding the professional and knowledgeable assistance you received. We're glad everything went smoothly and quickly, and we thank you for recommending our services.

Rated 5 out of 5 stars

Professional and fast

Professional and fast. Very smooth and painless. I appreciate the opportunity to save money on my loan.

March 19, 2026
Unprompted review
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Reply from Achieve

Hi Dorothy,
We are happy to hear that your experience was smooth and fast. We appreciate the opportunity to help you save money on your loan.

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