Achieve  Reviews 12,470

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and prompt attention received. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted issues with certain consultants, describing them as rude, pushy, and unhelpful, particularly when trying to sell a loan. A few other people also felt that some employees did not listen to their needs and were unprofessional in their communication.

What people talk about most

Staff

Consumers generally report positive experiences with staff, often highlighting their helpfulness, knowledge,... See more

Customer service

People report positive experiences with customer service. Many customers praise the professionalism,... See more

Service

Clients share positive opinions on service, highlighting the efficiency and ease of the loan process. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the process as simple, easy,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very pleasant interaction, despite the length of time, and some initial clarifications, all went really well. I hope Leonardo reads a book called The Zoologists's Guide to the Galaxy, because... See more

Company replied

Rated 5 out of 5 stars

Working with Achieve was great. The whole process did not take long, the agreement was very straightforward, and they were up front about everything. More importantly, Tracy made my experience great.... See more

Company replied

Rated 5 out of 5 stars

Celeste is a professional yet able to treat customers with personal and prompt attention. My husband and I are in a field that is completely immersive. We cannot use cell phones while working. Th... See more

Company replied

Rated 5 out of 5 stars

As always, I was dubious as to whether this company was legit or a scam. I was willing to hear what they had to offer, but I was only researching and not in need or desperate. Whenever something was... See more

Company replied


Company details

  1. Non-Bank Financial Service

About Achieve

Written by the company

Achieve logo

Achieve is a leading digital personal finance company built to help everyday people like you get on, and stay on, the path to a brighter financial future. We offer personal loans, home equity lines of credit, debt solutions, and smart money tools and education to help single parents, entrepreneurs, newlyweds, underemployed people and so many more thrive financially. Through innovative tech, intelligent analytics and most importantly, an empathetic human touch, we deliver personalized money solutions built around you, for you. Make today the day you consolidate high-interest debts, free up extra cash and move forward in a life-changing way. Over the past twenty years, Achieve has served over 1.5M members, helping resolve $20B in debt and making over $13B in loans.

Learn more about:

Life after debt starts at Achieve

Achieve profile image

Achieve.com (NMLS #138464), Achieve Loans, Achieve Personal Loans, and Achieve Debt Relief are separate operating subsidiaries of Achieve Company. Debt settlement is available through Achieve Debt Relief (NMLS #1238929). Personal loans are available through Achieve Personal Loans (NMLS #227977) originated by Cross River Bank, a New Jersey State Chartered Commercial Bank, and may not be available in all states. Home Equity loans are available through Achieve Loans (NMLS #1810501). All loan and rate terms are subject to eligibility restrictions, application review, credit score, loan amount, loan term, lender approval, credit usage and history.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Rated 5 out of 5 stars

Anthony Lawrence was phenomenal

Anthony Lawrence was phenomenal. Cut and dry in the best way, not Salesy, and very easy to talk to.

March 9, 2026
Unprompted review
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Reply from Achieve

Hi Cameron,
We're so glad to hear that Anthony Lawrence provided such a straightforward and helpful experience without any 'salesy' pressure. Thank you for the fantastic review!

Rated 5 out of 5 stars

I recently applied for a loan

I recently applied for a loan, Evan was assigned to me and took great care. Were not able to close on a loan the same day but did the next day. It was worth the wait.

Evan I will admit was very easy going and goes the extra mile to help you "Achieve" your goal. Yes that was a Pun :).

If needed I can contact him in the future which is nice. Submitting docs was very easy and emails arrived very quickly as well as signing the docs where needed.

So in conclusion if you need a loan give Achieve a try as they have very good reviews and will work with you to find what fits you needs.

March 25, 2026
Unprompted review
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Reply from Achieve

Hi Victor,
We're so glad to hear that you had a positive experience and that the extra effort was worthwhile. We appreciate your comments about the easy submission process and quick email responses. Thank you for recommending us!

Rated 5 out of 5 stars

Very caring and friendly.Lara makes…

Very caring and friendly.Lara makes sure you understand what you are getting into and looks for the best rates for you.

March 26, 2026
Unprompted review
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Reply from Achieve

Hi Teresa,
We're happy to hear that you felt cared for and that you were well-informed about your options. We appreciate you mentioning the effort to find the best rates.

Rated 5 out of 5 stars

Honesty

Deborah was amazing

March 17, 2026
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Reply from Achieve

Hi Omar,
Thank you so much for the kind words! We agree Deborah is a vital part of our team and consistently goes above and beyond for our clients.

Rated 5 out of 5 stars

Mr. AWESOME

Mr. Kennan was wonderful, awesome and very patient with me because I am not familiar with the technology he was there for me and guiding me every step of the way! Thank you so very much.

March 25, 2026
Unprompted review
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Reply from Achieve

Hi Lorraine,
We're happy to hear that you had a positive experience. We appreciate your kind words and are so glad that our team could guide you through the process with patience and care.

Rated 5 out of 5 stars

Sherri was a great help and very…

Sherri was a great help and very knowledgeable.

March 25, 2026
Unprompted review
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Reply from Achieve

Hi Nick,
We're glad that our team member was helpful and knowledgeable. Thank you for your positive feedback, we appreciate it a lot!

Rated 5 out of 5 stars

Achieve consolidation loan process was easy and fast

Achieve, consolidation loan process was easy and fast. Krystal, our Loan Consultant, was deeply knowledgeable of the loan products and process, and extremely helpful in getting our loan processed. I recommend Achieve.com, and this our second time using their services.

March 25, 2026
Unprompted review
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Reply from Achieve

Hi GK,
Thank you for choosing us a second time! We're thrilled to hear Krystal made the consolidation process easy and fast for you. We appreciate the recommendation and are happy we could help again

Rated 5 out of 5 stars

fast and easy

The gentleman i work with was able to get me exactly what i was looking for and took very little time on the phone.

March 24, 2026
Unprompted review
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Reply from Achieve

Hi Ronnie,
Thank you for the feedback! We're glad to hear our team could get you exactly what you needed quickly. We appreciate you sharing your experience!

Rated 5 out of 5 stars

Wendy did a great job

Wendy did a great job and explained everything completely. There was no pressure to agree to the loan.

March 18, 2026
Unprompted review
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Reply from Achieve

Hi Aaron,
Thanks for the great review! We’re happy to hear Wendy provided a pressure-free experience and explained everything clearly. We appreciate the support!

Rated 5 out of 5 stars

Very good customer service and very…

Very good customer service and very helpful will contact as with updates and very understanding and to the point

March 18, 2026
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Reply from Achieve

Hi Geraldine,
Thank you for the kind words! We pride ourselves on clear communication and being there for our customers. We're glad we could help!

Rated 5 out of 5 stars

Refinancing loan

Lara was very thorough, detailed, and patient in explaining my loan, my options and the next steps going forward. I look forward to working with her again.

March 24, 2026
Unprompted review
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Reply from Achieve

Hi Isaiah,
We're so glad to hear that our team member was thorough and patient in explaining your loan and options. We appreciate you and look forward to assisting you again!

Rated 5 out of 5 stars

Michael was so helpful

Michael was so helpful. I was really nervous starting this process and he took the time to explain Every step in a way that I could understand and feel comfortable with.

March 24, 2026
Unprompted review
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Reply from Achieve

Hi Cate,
We're happy to hear that you felt comfortable with the process. It's great to know that our team member was able to help and explain everything clearly. Thank you for your feedback!

Rated 3 out of 5 stars

Concerned

I liked most of the transaction but the ending. I was told that I borrowed more than I needed immediately and to make a payment right away to not be charged interest. I have made several efforts to do that but I still have no account and i am paying interest i wanted to avoid.

March 18, 2026
Unprompted review
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Reply from Achieve

Hi Steven,
We regret to hear about the issue you're experiencing. It's important for us that you have the account access needed. We would like to look into this matter further and an account specialist will request more information.

Rated 5 out of 5 stars

Excellent Customer Service

Shyla did a fantastic job explaining my options for refinancing my loan after informing me I was pre-qualified a couple days prior. Everything went smoothly with DocuSign and I was able to get all documents signed and submitted within the same day!

March 24, 2026
Unprompted review
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Reply from Achieve

Hi Trevon,
We're thrilled to hear that Shyla made the refinancing process clear and that you were able to get everything signed so quickly. We aim for a smooth experience, and we're glad we could help.

Rated 5 out of 5 stars

Great experience

From initial contact Lawrence was professional, knowledgeable and very patient with questions and answers. He explained the process and benefits. He was always responsive to question. Even when my loan processed to the next stage he remained available to answer questions. The entire process was a positive experience! Thanks Lawrence and the Achievement Team!!

March 24, 2026
Unprompted review
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Reply from Achieve

Hi Melissa,
We're so happy to hear you had such a positive experience with Lawrence. It’s great to know he was able to provide the professional and patient support you needed throughout the entire process. Thank you for your feedback!

Rated 5 out of 5 stars

Excellent help and no pressure

Excellent help and no pressure. Very personable

March 14, 2026
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Reply from Achieve

Hi Bryan,
We are happy to hear that you received excellent, no-pressure help and found our team to be very personable. Thank you for your feedback!

Rated 5 out of 5 stars

Ronald was amazing

Ronald explained everything very well and answered any questions I had with great accuracy.

March 14, 2026
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Reply from Achieve

Hi Matt,
We're happy to hear that our team member provided accurate answers and thorough explanations. We appreciate your positive feedback and your time.

Rated 5 out of 5 stars

Achieve is your best chance of getting approved

I was fortunate to speak to Tina Valdez from Achieve who assured me that she would get the best rate and terms possible and she did exactly that. She explained everything in great detail and helped me to understand how the different credit bureaus view and report Helocs which can affect the utilization rate and the chances of getting approved. I can say with confidence that Achieve is the best chance at getting approved for a personal loan since other lenders just flat out rejected me. I’ve even passed along Tina’s number to family and friends to apply directly with her and no need to go online with vague information.

March 23, 2026
Unprompted review
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Reply from Achieve

Hi Basi,
We're happy to hear that you had a positive experience! We appreciate you sharing how the representative thoroughly explained the loan process and helped you secure favorable terms. It's great to know that we could assist you when other lenders couldn't, and that you're confident in recommending us to others.

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