Achieve  Reviews 12,470

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and prompt attention received. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted issues with certain consultants, describing them as rude, pushy, and unhelpful, particularly when trying to sell a loan. A few other people also felt that some employees did not listen to their needs and were unprofessional in their communication.

What people talk about most

Staff

Consumers generally report positive experiences with staff, often highlighting their helpfulness, knowledge,... See more

Customer service

People report positive experiences with customer service. Many customers praise the professionalism,... See more

Service

Clients share positive opinions on service, highlighting the efficiency and ease of the loan process. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the process as simple, easy,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very pleasant interaction, despite the length of time, and some initial clarifications, all went really well. I hope Leonardo reads a book called The Zoologists's Guide to the Galaxy, because... See more

Company replied

Rated 5 out of 5 stars

Working with Achieve was great. The whole process did not take long, the agreement was very straightforward, and they were up front about everything. More importantly, Tracy made my experience great.... See more

Company replied

Rated 5 out of 5 stars

Celeste is a professional yet able to treat customers with personal and prompt attention. My husband and I are in a field that is completely immersive. We cannot use cell phones while working. Th... See more

Company replied

Rated 5 out of 5 stars

As always, I was dubious as to whether this company was legit or a scam. I was willing to hear what they had to offer, but I was only researching and not in need or desperate. Whenever something was... See more

Company replied


Company details

  1. Non-Bank Financial Service

About Achieve

Written by the company

Achieve logo

Achieve is a leading digital personal finance company built to help everyday people like you get on, and stay on, the path to a brighter financial future. We offer personal loans, home equity lines of credit, debt solutions, and smart money tools and education to help single parents, entrepreneurs, newlyweds, underemployed people and so many more thrive financially. Through innovative tech, intelligent analytics and most importantly, an empathetic human touch, we deliver personalized money solutions built around you, for you. Make today the day you consolidate high-interest debts, free up extra cash and move forward in a life-changing way. Over the past twenty years, Achieve has served over 1.5M members, helping resolve $20B in debt and making over $13B in loans.

Learn more about:

Life after debt starts at Achieve

Achieve profile image

Achieve.com (NMLS #138464), Achieve Loans, Achieve Personal Loans, and Achieve Debt Relief are separate operating subsidiaries of Achieve Company. Debt settlement is available through Achieve Debt Relief (NMLS #1238929). Personal loans are available through Achieve Personal Loans (NMLS #227977) originated by Cross River Bank, a New Jersey State Chartered Commercial Bank, and may not be available in all states. Home Equity loans are available through Achieve Loans (NMLS #1810501). All loan and rate terms are subject to eligibility restrictions, application review, credit score, loan amount, loan term, lender approval, credit usage and history.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Michael DiPasquale for my personal loan today. He was professional, patient, and incredibly knowledgeable throughout the entire process. Michael took the time to explain all my options clearly, answered all my questions, and made the application process smooth and stress-free. I truly felt supported and confident in my decisions thanks to his guidance. I highly recommend Michael to anyone looking for a loan officer who genuinely cares about their clients!

March 23, 2026
Unprompted review
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Reply from Achieve

Hi Shon,
We are thrilled to hear that Michael provided such professional and knowledgeable guidance during your personal loan process. Helping our clients feel supported and confident is exactly what we strive for, and we’ll be sure to share your kind words with Michael. We appreciate the high recommendation!

Rated 5 out of 5 stars

I was impressed with the services.

I was impressed by having a quick response to my application. Joseph answered all my questions and clarified my doubts.

March 23, 2026
Unprompted review
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Reply from Achieve

Hi Sergio,
We're so glad to hear that Joseph was able to provide a quick response and clear up all your questions. Providing a smooth and transparent experience is our top priority. We appreciate your business!

Rated 5 out of 5 stars

Michael was wonderful to work with

Michael was wonderful to work with! He was respectful, kind, courteous, & patient with us! I would work with him every time if able.

March 23, 2026
Unprompted review
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Reply from Achieve

Hi Michelle,
It’s wonderful to hear that Michael was respectful, patient, and kind throughout your time working together. We’ll be sure to pass your compliments along to him. We look forward to being your go-to choice in the future!

Rated 5 out of 5 stars

Michael was great

Michael was great. Friendly, courteous, and knowledgeable. Great guy to do business with.

March 23, 2026
Unprompted review
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Reply from Achieve

Hi Jeff,
Thanks for the great feedback! We're happy to hear Michael made such a positive impression with his knowledge and professional courtesy.

Rated 5 out of 5 stars

Joseph was amazing- Great…

Joseph was amazing- Great communication, Wonderful attitude and efficent~

March 23, 2026
Unprompted review
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Reply from Achieve

Hi Brandi,
Thank you for the kind words! We’re thrilled that Joseph’s communication and efficiency made such a difference for you.

Rated 5 out of 5 stars

Easy process

Tracy was professional and made the process extremely easy.

March 21, 2026
Unprompted review
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Reply from Achieve

Hi Kirsten,
We're happy to hear that the process was easy and that our team member was professional. Thank you for your positive feedback, we appreciate it.

Rated 5 out of 5 stars

Process very easy

Tracy made the process very easy. She explained every step throughly. I felt very comfortable through the whole process. She told her time trying to find the right loan for my situation and I appreciated it.

March 21, 2026
Unprompted review
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Reply from Achieve

Hi Georgia,
We're so glad the process was easy and comfortable for you. We appreciate that our thorough explanations and time spent finding the right loan were helpful!

Rated 5 out of 5 stars

Melanie did a TERRIFIC JOB!!

Melanie did a TERRIFIC JOB!!! Thank you so much!!!

March 14, 2026
Unprompted review
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Reply from Achieve

Hi Robert,
We're happy to hear that you had a terrific experience! Thank you so much for your positive feedback, we appreciate it.

Rated 5 out of 5 stars

Tracy is what made this experience great

What made this experience great was Tracy. Couldn’t have been more smooth, transparent, easy going.

March 21, 2026
Unprompted review
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Reply from Achieve

Hi Tyler,
We're happy to hear that your experience was so smooth and easy. Thank you for taking the time to leave us such positive feedback, we appreciate it.

Rated 5 out of 5 stars

Evan Olson made my experience great

Evan Olson made my experience great. Awesome and easy. Walked me through without stress. Being I have ADHD, its saying alot! Highly recommend and appreciated. ACHIEVE#1

March 21, 2026
Unprompted review
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Reply from Achieve

Hi Patrick,
We're happy to hear that your experience was awesome and easy! We appreciate your recommendation and are so glad we could help you through the process without stress.

Rated 5 out of 5 stars

This was a refinance of a loan we took…

This was a refinance of a loan we took 8 months ago. Achieve reached out to us 8 months after the loan to see if we needed anything. They gave us 3 options that may help us. The Loan Consultant was friendly and knowledgable. She made the process seamless and really helped our situation!

March 20, 2026
Unprompted review
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Reply from Achieve

Hi Karen,
We're happy to hear that the loan consultant was friendly, knowledgeable, and helpful during your refinance process. We appreciate you sharing that the options presented met your needs and made the process seamless for you.

Rated 5 out of 5 stars

Great Service

The service I received from Dylan Lantz made the whole experience the best experience I have ever had with a financial institution.

March 13, 2026
Unprompted review
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Reply from Achieve

Hi Romulo,
We're happy to hear that you had such a wonderful experience! It's great to know the service you received made it the best experience you've ever had.

Rated 5 out of 5 stars

Tracy made the process so smooth and…

Tracy made the process so smooth and easy and researched it and got us the best deal on the rates....excellent experience..

March 20, 2026
Unprompted review
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Reply from Achieve

Hi Mike,
We're happy the process was smooth and easy for you. We appreciate that you feel the research resulted in an excellent experience and the best rates.

Rated 5 out of 5 stars

Quick process and good communication

Quick process and good communication

March 16, 2026
Unprompted review
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Reply from Achieve

Hi Mike,
We're glad to hear you experienced a quick process and clear communication with our team. Thank you for sharing your experience!

Rated 5 out of 5 stars

Angeline’s professionalism

Angeline was very professional and she answered all my question. This experience went smoothly and without a hitch. Thank ya’ll and especially Angeline for making this experience not so painful.

March 11, 2026
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Reply from Achieve

Hi Veronica,
We’re so happy to hear that Angeline’s professionalism made this such a smooth experience for you. Thank you for your positive feedback.

Rated 5 out of 5 stars

First Time + Great Experience

I am fairly unfamiliar with the loan and consolidation process, but had all my questions answered and achieved the results I was looking for. I would like to recognize both Marci Morales and Cody Clark for the great interactions and support - both were a pleasure to work with and answered all my questions. Thank you.

March 19, 2026
Unprompted review
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Reply from Achieve

Hi Joe,
We are so glad that Marci and Cody could provide the support you needed to feel comfortable with the process. It is wonderful to hear you achieved the results you were looking for!

Rated 1 out of 5 stars

Do Not Trust This Company

I had a very frustrating experience with this company. I submitted a loan application and provided my personal information, but I never received any follow‑up. When I contacted customer support, I was told that my application had been withdrawn, even though I never requested that. I also could not reach a manager or supervisor to address the issue. Overall, the lack of communication and transparency was concerning. I would advise others to proceed with caution.

March 19, 2026
Unprompted review
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Reply from Achieve

Hi Peyman,
We are sorry to hear about your experience and we would like to look into this matter further. An account specialist will be requesting more information.

Rated 5 out of 5 stars

Great experience

Great experience, excellent team, fast and friendly.

March 16, 2026
Unprompted review
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Reply from Achieve

Hi Laura,
We’re so happy to hear you had such a great experience with our fast and friendly team. Thank you for sharing your feedback!

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