Achieve  Reviews 12,470

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and prompt attention received. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted issues with certain consultants, describing them as rude, pushy, and unhelpful, particularly when trying to sell a loan. A few other people also felt that some employees did not listen to their needs and were unprofessional in their communication.

What people talk about most

Staff

Consumers generally report positive experiences with staff, often highlighting their helpfulness, knowledge,... See more

Customer service

People report positive experiences with customer service. Many customers praise the professionalism,... See more

Service

Clients share positive opinions on service, highlighting the efficiency and ease of the loan process. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the process as simple, easy,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very pleasant interaction, despite the length of time, and some initial clarifications, all went really well. I hope Leonardo reads a book called The Zoologists's Guide to the Galaxy, because... See more

Company replied

Rated 5 out of 5 stars

Working with Achieve was great. The whole process did not take long, the agreement was very straightforward, and they were up front about everything. More importantly, Tracy made my experience great.... See more

Company replied

Rated 5 out of 5 stars

Celeste is a professional yet able to treat customers with personal and prompt attention. My husband and I are in a field that is completely immersive. We cannot use cell phones while working. Th... See more

Company replied

Rated 5 out of 5 stars

As always, I was dubious as to whether this company was legit or a scam. I was willing to hear what they had to offer, but I was only researching and not in need or desperate. Whenever something was... See more

Company replied


Company details

  1. Non-Bank Financial Service

About Achieve

Written by the company

Achieve logo

Achieve is a leading digital personal finance company built to help everyday people like you get on, and stay on, the path to a brighter financial future. We offer personal loans, home equity lines of credit, debt solutions, and smart money tools and education to help single parents, entrepreneurs, newlyweds, underemployed people and so many more thrive financially. Through innovative tech, intelligent analytics and most importantly, an empathetic human touch, we deliver personalized money solutions built around you, for you. Make today the day you consolidate high-interest debts, free up extra cash and move forward in a life-changing way. Over the past twenty years, Achieve has served over 1.5M members, helping resolve $20B in debt and making over $13B in loans.

Learn more about:

Life after debt starts at Achieve

Achieve profile image

Achieve.com (NMLS #138464), Achieve Loans, Achieve Personal Loans, and Achieve Debt Relief are separate operating subsidiaries of Achieve Company. Debt settlement is available through Achieve Debt Relief (NMLS #1238929). Personal loans are available through Achieve Personal Loans (NMLS #227977) originated by Cross River Bank, a New Jersey State Chartered Commercial Bank, and may not be available in all states. Home Equity loans are available through Achieve Loans (NMLS #1810501). All loan and rate terms are subject to eligibility restrictions, application review, credit score, loan amount, loan term, lender approval, credit usage and history.

Equal housing lending logo

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't lie to people

Don't lie to people, you can be honest and not take advantage of customers.
I am looking to get out of this loans and go elsewhere.

March 12, 2026
Achieve  logo

Reply from Achieve

Hi Ricardo,
We are sorry to hear about your experience and we would like to look into your concerns further. An account specialist will reach out to you to discuss further

Rated 5 out of 5 stars

Best loan experience I've ever had

From start to finish, this was by far the quickest and easiest loan application we have ever done. Krystal was easy to work with, answered all of our questions, and found us the best solution to meet our needs. Would definitely recommend and do business with again in the future!

March 17, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Nancy,
We're happy to hear that your loan application process was quick and easy! It's great to know that our team member was helpful, answered your questions, and found the best solution for you. Thank you for your recommendation!

Rated 5 out of 5 stars

Michael was very nice and helpful

Michael was very nice, cordial, helpful and explained everything thoroughly

March 18, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Jaspal,
We are thrilled to hear that Michael provided such a thorough and cordial experience for you. We take pride in making sure our clients feel well-informed and supported.

Rated 4 out of 5 stars

Honest great

Honest great

March 10, 2026
Achieve  logo

Reply from Achieve

Hi Rafael,
Thank you so much for the kind words. We’re thrilled you had a great experience!

Rated 5 out of 5 stars

Brianne Apger; Quality Control Representative

Brianne Apger, provided quality customer service and was very knowledgeable & Helpful when it came to the options available.

March 17, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Edward,
We’re so glad to hear that Brianne provided such knowledgeable and helpful service. We appreciate you choosing to work with us!

Rated 5 out of 5 stars

best experience, best rates

Was just fishing around looking and received a call from Achieve by Mellisa Harold who worked tirelessly to get me the best deal she could, AND SHE DID!! the process was easy, not exhausting like it is when your at an actual bank. She made me feel very important and aimed to please me. Walked me thru some steps i needed to close the deal and WHALA..CONSOLIDATION LOAN DONE, with a little cash in our pocket too. SHE WAS THE BEST!!

March 16, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Mary,
We are so happy to hear about your great experience! It’s wonderful to know that Mellisa went above and beyond to make the process easy and stress-free for you. Thank you for letting us help you reach your goals

Rated 5 out of 5 stars

Easy to talk to

Easy to talk to, friendly, knowledgeable

March 17, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Brook,
We’re so glad to hear that you found our team friendly, knowledgeable, and easy to talk to. We aim to make every conversation a great one, and we appreciate your feedback!

Rated 5 out of 5 stars

Awesome!

Working with Brianne was a pleasure. She was very positive and personable.

March 10, 2026
Achieve  logo

Reply from Achieve

Hi Crystal,
We are thrilled to hear that you had such a positive experience working with Brianne and appreciate you taking the time to share your experience with us.

Rated 1 out of 5 stars

Aggressive lender who wants you to…

Aggressive lender who wants you to basically complete a loan before they will even let you know terms and rates. I dont trust and wont do business with someone who wants me to officially agree to something on a recorded line then tells me off record not to worry about it thats not how they do things. Red flags all over

Update They said they would reach out but never did.

March 16, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Mike,
We are sorry to hear about your experience and we would like to look into this matter further. An account specialist will reach out to you to gather more information.

Rated 1 out of 5 stars

Don't trust them

Don't trust them, once the money hits the dashboard it cant be canceled. Thats what they told me about the loan. And they made the rate really high like 27.99%. Im never trusting them again.

*Update - No one ever contacted me.

March 15, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Angelica,
We are sorry to hear about your experience and we would like to look into this matter further. An account specialist will reach out to you to gather more information.

Rated 3 out of 5 stars

First I would say the process was easy…

First I would say the process was easy and fast to take care of my program with Freedom Debit Relief. But after all was paid off and got my final terms I am paying over $100 more a month. Plus an interest rate of 28 percent and almost $7000 added to the loan to Freedom. If they really trying to help you they shouldn't have loan shark rates. I let them know when they sent me an email with the final numbers. A person was trying to contact me but failed. Through 5 emails so far I have explained my availability and asked when his was. Same canned email back that he couldn't contact me. No real answer to me emails.
Update. So again they failed to read my emails about my availability and tried to contact me at 1221am.

March 7, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Michael,
We appreciate you sharing your experience. We're sorry to hear about the higher monthly payment, interest rate, and added loan amount. We want to look into this further and address your concerns about the communication. An account specialist will request more information.

Rated 5 out of 5 stars

Lara was very helpful and very…

Lara was very helpful and very respectful
The nicest person todo business with

March 16, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Maria,
We appreciate you taking the time to share your positive experience. We're so glad to hear that you found our team member helpful and respectful.

Rated 5 out of 5 stars

Helping lower my loan payment

Helping lower my loan payment

March 16, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi John,
We're happy to hear that we could assist you. Thank you for sharing your positive experience with our service.

Rated 5 out of 5 stars

So easy to work with

Wendy was awesome and helped me so much! She walked me through the process and everything went smoothly.

November 21, 2025
Unprompted review
Achieve  logo

Reply from Achieve

Hi Kara,
We're happy that everything went smoothly, and we appreciate you highlighting the assistance you received during the process. Thank you for your feedback!

Rated 4 out of 5 stars

Everyone we dealt with at Achieve was…

Everyone we dealt with at Achieve was extremely friendly and helpful.

February 27, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Missy,
We're so glad to hear that everyone you interacted with was friendly and helpful! Thank you for your positive feedback, we appreciate it.

Rated 5 out of 5 stars

Celeste kept me up to date on every…

Celeste kept me up to date on every step and who we would be talking to. She was very informative and easy to talk to.

March 9, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Jim,
We're happy to hear that our team member kept you informed throughout the process. We appreciate you letting us know that they were informative and approachable.

Rated 5 out of 5 stars

Mike was great!

Mike was great! He answered all my questions and called exactly when he said he would. I felt very comfortable with him and this process.

March 13, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Nate,
We're happy to hear that you felt comfortable and had a great experience. We appreciate your positive feedback and are so glad that our service was helpful for you.

Rated 5 out of 5 stars

Celeste is an excellent advisor

Celeste was very helpful. She explained the process, walked me through every step, and addressed every concern. Thank you, Celeste, for an excellent experience.

February 25, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Evondia,
We're happy to hear that the process was clearly explained, and every concern was addressed. We appreciate you sharing your feedback about the excellent experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look