Acklam Cars Reviews 

3,704
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, efficient, and respectful staff, highlighting their helpfulness and knowledge throughout the car buying process. The service is frequently described as exceptional, with many people appreciating the smooth, hassle-free transactions and the personalized touches like flowers and drinks. Reviewers are particularly impressed with the quality of the vehicles and the overall positive user experience, often returning for multiple purchases. However, some customers also noted minor issues, such as a desire for more continuity with the salesperson during the final handover process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding, professional,... See more

Product

People report positive experiences with the product, often praising the exact specifications and immaculate... See more

User experience

Users describe positive interactions with user experience, consistently highlighting an outstanding, easy,... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more

Rated 5 out of 5 stars

what i enjoyed about purchasing from Richard was that there was no messing around! I called him had a honest professional conversation about the vehicle i was interested in. I told him exactly what i... See more

Rated 5 out of 5 stars

I bought a Land Rover Defender yesterday from Acklam Motors and the whole process was incredibly smooth from start to finish. The team were professional, knowledgeable, and made everything feel effort... See more

Company replied

Rated 5 out of 5 stars

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(3,704)

282 reviews in the last 12 months

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Rated 5 out of 5 stars

Repeat customer, Urban Transporter

Repeat customer, been using these guys for around 10 years now with multiple easy no pressure purchases, the whole treat you well from start to finish.

Would like to give Joe a massive thank you for sourcing the exact vehicle i asked for in record time Again ! 👏🏼

Always a pleasure seeing the guys again and will no doubt be back in the future when its time to replace.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

We'd seen what we were looking for on the internet at AC, and with the garage we would normally use letting us down we thought we'd go and have a look. We were introduced to Richard who was great, not over powering like some sales can be. We didn't go for our first choice that day but Richard stayed on the case and in a few days he had found exactly what we were looking for. Vehicle bought. We are now looking to purchase our second vehicle through Richard as we couldn't fault him or the company. Wont go anywhere else now.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. Staff very professional and a pleasure to deal with. Car handover was as expected with respect to preparation and a very efficient process.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Bought a Defender 110 from ACKLAM Cars

Bought a Defender 110 from Liam at ACKLAM and am delighted with both the car and the service received
Was made welcome by the whole team at the garage and would recommend these guys to anyone
Very much a 5 STAR experience

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service & High Recommendation

Just purchased a Lamborghini Urus SE. Acklam Cars are incredibly helpful, knowledgeable & provided a seamless service. Joe was excellent throughout, and Jake provided a very knowledgeable & patient handover. I would highly recommend Acklam - far more so than any main dealer I’ve dealt with before - for future car purchases.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable service from everyone I…

Impeccable service from everyone I dealt with at Aklam Cars. I had the pleasure in dealing with Joe who was transparent and honest throughout the sales process, he answered all my queries. I have had cars from main dealerships before but these guys are on another level, and in comparison more efficient and make the experience of buying a car an event. Will definitely be a repeat customer. Also a big thank you to the Business Manager John who sorted out the road tax and ensured that when I went to pick up my car that the private number transfer had already been done meaning that I can drive off with my personalised plates on my new car. A comprehensive and efficient service from beginning to end. Thank you to everyone at Aklam Cars!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Rich at Aklam has been nothing but the…

Rich at Aklam has been nothing but the consummate professional from initial contact through to delivery of a wonderful car.

Truly appreciate the service and hats of to Rich and Team Aklam for a great job well done - I’ll certainly be back!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I now only purchase my cars from…

I now only purchase my cars from Acklam. They are the most genuine company I’ve used.
Easy hassle free and reliable.

Joes your man he’s sorted out my last three cars, very professional and honest. Even if they aren’t in stock he can source them for you.
I’d recommend anyone to get a car from Acklam Cars.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

5 ⭐️ experience from start to finish

5 ⭐️ experience from start to finish. The customer service was second to none, Joe and the team sorted everything for me including putting my personal reg on the new car and sorting the retention document. I would not hesitate to use them again, fantastic experience!

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, nothing was difficult, even down to put my new plate on and put the old one on retainer, plus arranging both cars to be exchanged without me having to do anything!
Joe is owner a true gentleman and experienced car salesman, highly recommended ⭐️⭐️⭐️⭐️⭐️

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful customer service…

What a wonderful customer service experience. I would give 10 stars for the easy way Joe guided me through the whole process. He sorted out everything including organising a warranty and breakdown cover and putting our own numberplate on the car. The free delivery service was excellent, the car arriving in an enclosed vehicle. Living on the south coast and usually buying a car while sitting in the local showroom I was a bit apprehensive with buying at such a distance. However the process was straightforward and I would not hesitate to buy from this dealership and Joe again. Thank you for all your help and attention.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

🌟🌟🌟🌟🌟does not do these guys justice

🌟🌟🌟🌟🌟does not do these guys justice. Best buying experience ever. Richard was absolutely incredible. Love my Range Rover and everything about dealing with Acklam cars. Honestly I don't think I will ever go to another car company ever again.
🌟🌟🌟🌟🌟🌟six star service

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Acklam Cars

Just bought a car from Acklam Cars and the whole experience was smooth and professional from start to finish. 🚗

Joe and the team were amazing throughout — really easy to deal with, friendly, and always willing to go the extra mile to help. The process was straightforward and stress-free, which made a big difference.

I’d highly recommend Acklam Cars to anyone looking for a great car buying experience, and I’ll definitely be coming back to them again in the future. 👍

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Super service from start to finish

A very positive experience with Liam from start to finish. Price agreed, part-ex arranged, deal done. Collection day went very well, reg transfer completed for me by Acklam, car ready and beautifully presented, in and out in 30 minutes with my new car and very pleased.

March 6, 2026
Unprompted review

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