Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.
Acklam Car Centre
Written by the company
- The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
- Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.
Contact info
237 Acklam Road, TS57AB, Middlesbrough, United Kingdom
- 01642 813376
- enquiries@acklamcarcentre.co.uk
- acklamcarcentre.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Back for the fourth time and couldn’t…
Back for the fourth time and couldn’t be happier, from first point of call to delivery the customer service was impeccable. The whole team go above and beyond with Paddy deservedly getting top marks, cheers Paddy for being so approachable and finding us the right vehicle 🙏
Easy process from start to finish
Easy process from start to finish. Deal done and out the door in no time at all. Absolutely love the new motor. Thanks to the team at Acklam Cars.
Fantastic service from start to finish
Quick, efficient, professional…
Car was priced well and trade price was fantastic…
Deal complete late Friday night, car delivered on secure covered trailer Tuesday…
Great company to deal with Excellent…
Great company to deal with Excellent service from start to finish. Definitely recommend them and will definitely buy from them again
Dealt with Joe on the purchase of my…
Dealt with Joe on the purchase of my Land Rover SVR! The car is immaculate! Left the showroom all the way home with a smile on my face! Would definitely come back for future cars as Joe made the purchase smooth and answered any questions I had no matter what time of day or night!
What a great experience dealing with Joe and Acklam cars
What a great experience dealing with Joe and purchasing our new Range Rover from Acklam cars . Getting rather despondent with Range Rover dealers and their bad service we were delighted to receive the very best in customer service from Acklam cars . We will certainly recommend them to all our friends and family . Well done Joe and all the team.
Paddy came to the rescue
Paddy came to the rescue. Bought a defender within hours of his call. Excellent service. Will definitely be back in touch for my next car.
Excellent customer service
Excellent customer service - no pressure, clear communications from Joe throughout - we went to Acklam Cars on a recommendation from a friend, and we’ll now be recommending Joe to others too
I dealt with Joe in buying a stunning…
I dealt with Joe in buying a stunning land Rover Defender D300 HSE, he made the whole experience easy, he's a man of his word,from start to finish. I'll definitely be using Acklam again at some point. Thanks again Joe.
This has been undoubtedly the most…
This has been undoubtedly the most straight forward car purchase I’ve ever made.
Paddy was great. No messing about.
Love my new Defender.
very slick
very slick, smooth and quick. deal done on the phone is less than 1 hour, 2 cars part-exchanged with absolutely no quibble on the day! Prosecco for the partner on arrival and we were on our way in less than 1/2 hour!
The team at Acklam
The team at Acklam always make a purchase seemless.
Thanks to Liam, Paddy, Joe and John.
Thanks guys the Mrs is loving her new Defender 90..
Over 25 cars purchased and alway a pleasure!!
Amazing!! *****
From start to finish the guys at Acklam cars were amazing! Paddy in particular was fantastic, worked with me to find the car that i wanted, I'll definitely be returning to Acklam Cars
selling my Audi RSQ8…
Amazing Experience selling my Audi RSQ8 to Richard, seem less, price agreed, delivered to them and even picked up a great Mercedes AMG as a new daily as spend lots of time in Spain now.
The sales team and business manager are so on point.
The dream
I have been searching for a particular brand and model of car for a few years now and being quite a rare car finding the right one, with the right options, the right colour combo , the right wheels etc and the very low mileage is nigh on impossible! Up steps Acklam cars and Jo and all of a sudden I have purchased that desired dream car at an even better price than advertised …….(Which knocked the spots off all the competition!)…. Jo also agreed to hold the car and remove it from all their listings for a couple of weeks while I secured my funds, something most dealers would never do! There was no pressure selling , no usual sales pitch to get you to sign on the dotted line, nothing …..their stock literally sells itself, they’ve taken everything to another level! The level of attention to detail with all their cars is second to none, something I’m very particular about, so asking Jo lots of questions and then asking them again never fazed him, he was always willing to speak with me. All of this in a very calm, relaxed manner making the whole process of purchasing from Acklam cars a very smooth, enjoyable and exciting one. I have watched many videos over the years of Jo , Liam and the gang and to now be part of that is truly special. I have also spoken with Liam and he , like Jo, sets an incredible standard with everything he does…..they are perfectionists when it comes to their product and their customers needs. These guys really are exceptional at what they do. I could not speak any higher of this establishment and I thank them all for making a dream come true. I wish them all continued success in the future as they all work so hard at what they do.
Above and beyond
Wow, I’ve dealt with many Car dealerships over the years with some very famous names in the industry but I’ve got to say the Service I received today from Acklam cars was above and beyond, these guys can’t do enough no hard sales in fact I even give Richard from sales a bit of a runaround and he still went above and beyond to make sure my needs were met . I also got the opportunity to meet the managing director and the rest of the staff at Acklam who are all very polite and very professional. These guys certainly know what they’re doing and I’d like to thank Richard for all of his help and professionalism. The presentation of the Vehicle was spot on with a beautiful bunch of flowers for my other half.
Excellent service from the Aklam Team
The service from the Aklam Team was excellent, from my initial discussion with Liam on New Years Day, when I expected everyone to be chilling and not working, he was proactive in securing me a part exchange deal on my new car. Thereafter John was efficient in sorting out all the admin side of things, and after driving the car home and discovering a few minor faults that hadn't been picked up on collection, Claire in the after sales team has been so helpful and supportive getting everything all sorted out for me. A great service all round. 😊
Top quality and friendly service by Liam.
Liam was extremely professional, very helpful and made the whole process hassle and stress free. The vehicle was as described and prepared to the highest standard. I completely understand why these guys are rated the best! Definitely be returning.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








