Acklam Cars Reviews 

3,704
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, efficient, and respectful staff, highlighting their helpfulness and knowledge throughout the car buying process. The service is frequently described as exceptional, with many people appreciating the smooth, hassle-free transactions and the personalized touches like flowers and drinks. Reviewers are particularly impressed with the quality of the vehicles and the overall positive user experience, often returning for multiple purchases. However, some customers also noted minor issues, such as a desire for more continuity with the salesperson during the final handover process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding, professional,... See more

Product

People report positive experiences with the product, often praising the exact specifications and immaculate... See more

User experience

Users describe positive interactions with user experience, consistently highlighting an outstanding, easy,... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more

Rated 5 out of 5 stars

what i enjoyed about purchasing from Richard was that there was no messing around! I called him had a honest professional conversation about the vehicle i was interested in. I told him exactly what i... See more

Rated 5 out of 5 stars

I bought a Land Rover Defender yesterday from Acklam Motors and the whole process was incredibly smooth from start to finish. The team were professional, knowledgeable, and made everything feel effort... See more

Company replied

Rated 5 out of 5 stars

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(3,704)

282 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice set of lads would like to thank…

Nice set of lads would like to thank paddy for looking after me the cars are amazing what they sell I bought a discovery Land Rover 21plate when I picked it up it looked like a brand new car thank you my car is amazing and the flowers 😊

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Service yet again

5 STAR SERVICE, As a repeat customer Acklam Cars is my go to place for my next vehicle. Always Best price given for part exchange (and trust me I call around first) and always make sure the customer is happy with the deal which looks to be as important to them as it is to their customers.
Their online content is second to none and it’s easy to keep up to speed with what stock they have coming in daily.

Very happy with my New G-Wagon
Thanks to everyone at Acklam Cars yet again 👍

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic service from start to finish. Showroom is top class. Paddy and his colleagues provide a first class service and make buying a car an easy and pleasant experience. The flowers are a really nice touch too.
Would highly recommend.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Worth Every Mile! Outstanding Experience with Acklam Cars

I had an amazing experience with Acklam Cars and honestly couldn’t recommend them enough. I drove all the way from Birmingham to Middlesbrough to collect my Defender, and it was 100% worth it.
I’d put down a deposit a couple of days before, and Joe was absolutely brilliant from the start. He answered all my questions over WhatsApp and phone calls, explained the finance options clearly, and was always quick to respond. Nothing ever felt rushed or pushy, which I really appreciated.

When I arrived on the day, the car was ready and waiting for me in the showroom, complete with flowers, which was such a lovely touch. Joe’s colleague took the time to walk me through all the features of the car, and I was able to do a test drive too, which made me feel really confident in my decision.

After that, John helped me with all the paperwork. He carefully went through everything, explained each part clearly, and patiently answered my last minute questions. The whole process was smooth, professional, and stress free.

Everyone I dealt with was genuinely lovely, kind, and patient throughout. You can tell they really care about their customers and take pride in what they do. I am absolutely thrilled with my car and the whole experience. Thank you to the entire Acklam Cars team!

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

This is my second car from acklam

This is my second car from acklam, and can honestly say it was the same excellent service as the first time. Swift and effortless dealings. Easy friendly staff, good quality car and value for money.!!
Definitely be returning for another purchase… 👌

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy process

Very easy process. Contacted Joe with what I was looking for with specific requirements. Within 2 weeks he had found a vehicle for me and we had completed the sale. Very friendly and easy to deal with. Couldn’t recommend enough

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

A superb car buying experience

Found this beautiful Mercedes online at Acklam Cars, and from the very first inquiry telephone call with Richard, to the completion of the purchase it was an absolute pleasure. Probably the best car buying experience I've had. We were made extremely welcome when we visited the sales room and the work put in to preparing the car before it was collected was fantastic.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

A * as always

As always, a professional and welcoming experience from start to finish. Very knowledgeable and fair. Thanks again Joe and team.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Bought my second car here from Joe.

Bought my second car here from Joe.
What an experience that place Joe was brilliant from the moment I contacted him everything went smoothly Joe after purchasing my new car promised he would pay for a service and as always true to his word paid for a service at a main dealer what a guy would 100 per cent be buying again from Joe as long as he gives me a good deal 😉 I drove all the way from south wales what a fantastic place to buy a car from all staff brilliant and I have been in the trade for 30 years and seen a lot but wow this place is something else well done lads keep up the hard work 👍👍👍

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought a Defender from Acklam…

Recently bought a Defender from Acklam Cars and dealt with Joe throughout.

Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward service from start to finish.

The whole team was professional, efficient, and treated me with genuine respect. I’d highly recommend Acklam Cars to anyone looking to buy a vehicle, even if they need to source something not currently in stock.

I’ll absolutely be back — even with a 340-mile drive

January 26, 2026
Unprompted review

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