The course itself is good. However, technical support is poor. I sent several correspondences via email and phone. I spoke to Angela about not being able to download certificates. She didn’t seem... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Every bit as thorough as the classroom. Perhaps, even better than live because they have had time to develop and refine the their teaching video modules; no meandering off topic or rushing through the... See more
A good course filled with a lot of content, at times very repetitive, but informative. Practice test was so much easier than the actual exam. Need more rhythm strip questions on the practice exam. O... See more
concise outline with good video presentation. Covered material rapidly and I was done in about an hour and fifteen minutes. Only negative was that the site would suddenly return to the home page abo... See more
Company details
Information provided by various external sources
Founded in 2010, ACLS Certification Institute is the largest online provider of emergency life support certification training. Thousands of healthcare professionals have successfully earned their certifications with ACLS Certification Institute through convenient online courses and certification exams that can be completed on the schedule and at the pace that works best for each individual. Currently offering certification in ACLS, BLS, PALS and NRP, the ACLS Certification Institute’s programs are accredited by the Commission on Accreditation for Pre-Hospital Continuing Education (CAPCE) and in joint partnership with the Postgraduate Institute of Medicine (PIM). For more information on available certifications and recertifications, visit ACLS.com
Contact info
2901 N Ashton Blvd., Suite 101, 84043, Lehi, United States
- 1-888-364-1202
- support@acls.com
- acls.com
Words are misspelled in the course…
Words are misspelled in the course content. Dosages are wrong in the quiz. Poor course content overall. It looks like a grade schooler created this course. I took NRP and the quiz referenced a 3.5 GRAM baby. I wish I would have read the other reviews on this course prior to purchasing it.
December 20, 2024
Unprompted review
excellent easy to use
excellent easy to use. customer service was amazing. the only issue i had was picking new cert or recert and that should be identified prior to registering.
would HIGHLY recommend for ACLS cert. Customer service cleared up the issued in a timely manner with quick resolution.
November 27, 2024
Unprompted review
These guys have excellent service…
These guys have excellent customer service! They responded to my need to switch a class after hours. I had expected a response the next day but was elated to access the class that same night.
August 14, 2024
Unprompted review
Reply from ACLS Certification Institute
Hi Philip,
We appreciate your taking the time to provide your honest feedback. We’re so delighted to hear you had a great experience with our Support Team. We pride ourselves on our lightning-fast responses and friendly staff so it’s always fulfilling to hear we're doing well!
Our dedicated Support Team is available Monday-Friday, 7am-6pm MST via phone & email. Although, I do sometimes sneak in and handle tickets after hours :) Please feel free to reach out to our team and we’ll be more than happy to assist you however we can.
Take care,
Chase
ACLS.com Support Manager
support@acls.com
888.364.1202
Nice cusmore support and very…
Nice cusmore support and very responsive. Thanks to the team
July 7, 2023
Unprompted review
Reply from ACLS Certification Institute
Vibash,
We appreciate your taking the time to provide your honest feedback. We’re so delighted to hear you had a great experience with our Support Team. We pride ourselves on our lightning-fast responses and friendly staff so it’s always fulfilling to hear we're doing well!
Our dedicated Support Team is available Monday-Friday, 7am-6pm MST via phone & email. Please feel free to reach out to our team during business hours and we’ll be more than happy to assist you however we can.
Take care,
Chase
ACLS.com Support Manager
support@acls.com
888.364.1202
Fast responses
Fast responses , very helpful support, amazing explanation and guide
May 27, 2023
Unprompted review
Reply from ACLS Certification Institute
Bita,
We appreciate your taking the time to provide your honest feedback. We’re so delighted to hear you had a great experience with our Support Team. We pride ourselves on our lightning-fast responses and friendly staff so it’s always fulfilling to hear we're doing well!
Our dedicated Support Team is available Monday-Friday, 7am-6pm MST via phone & email. Please feel free to reach out to our team during business hours and we’ll be more than happy to assist you however we can.
Take care,
Chase
ACLS.com Support Manager
support@acls.com
888.364.1202
Long and inefficient
The expectation was efficiency and 30-45 minutes. It took two and a half hours for the skills session only for ACLS and was the same as the full certification. Had I known that, I would not have wasted online time first. I have done recertification 4 times and I have never been to a worst, more inefficient course.
June 26, 2021
Unprompted review
Simply hideous and non excisting…
Simply hideous and non excisting customer service.
Poor quality, and cheap chinese knockoffs, stay away.
November 24, 2020
Unprompted review
This is the best recertification center…
This is the best recertification center I have ever been to. Very professional and knowledgeable staff! I highly recommend this company
November 16, 2020
Unprompted review
Convenient way to renew without taking…
Convenient way to renew without taking a day out of the office
September 11, 2020
Unprompted review
This is a terrible site with poor…
This is a terrible site with poor service. After spending hours reading the material and trying to access the final exam the personnel could not get the site to work though I did all the steps with my browsers that they requested. As a busy professional, I wasted over 6 hours trying to complete one course. I finally had to demand a refund and will use another site to maintain my certificates
August 27, 2020
Unprompted review
Not accepted by my state
These certifications are not accepted by the state of Georgia and they are refusing to refund despite a clearly worded document on what is acceptable and what's not. I haven't even taken the courses yet.
May 14, 2020
Unprompted review
Great for recertification and…
Great for recertification and entertaining.
May 9, 2020
Unprompted review
I tried to get in your program for the…
I tried to get in your program for the full weekend with a few others helping me to no avail. I left a few messages and no one called back until Monday. Then on Monday I did get a call and was able to get in . Paying with my husbands card was another odd situation and I needed help. Just getting started was frustrating.The program Instructor was good. I wish I had access to the CPR book as we did 2 years ago to look up things if needed for the whole year. Answer clarification was not clear as twice I thought my answers were correct and unable to view choices why it was wrong. I still have not received my card.
May 8, 2020
Unprompted review
My course would not even load so I was…
My course would not even load so I was unable to take it. I wasted my money on a course that I did not even get to take.
May 8, 2020
Unprompted review
The review was good
April 29, 2020
Unprompted review
Great online review
Great online review. excellent material.
the website is tough since its not updating even after I completed the course.
April 27, 2020
Unprompted review
The format was different with questions…
The format was different with questions asked however it did accomplish giving concise information to cover material
April 19, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.