Acorn Stairlifts South Africa Reviews 

57
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The gentleman who came to quote was extremely professional - and whereas their opposition had already called and said the job would be impossible to do and we'd have to remove two doors (one being a f... See more

Company replied

Rated 5 out of 5 stars

Thank you for exceptional, outstanding service. From Salome who answered my call and thousands of questions I asked, to the installer of our chairlift Louie. His workmanship is of excellent standard... See more

Company replied

Rated 4 out of 5 stars

Acorn lifts is a great company in terms of their after sales service. From an engineering point of view, i was not totally satisfied with the operation, and they personally ensured, that a tech be s... See more

Company replied

Rated 5 out of 5 stars

Thank you Louis and Peter for your perfectionism and professionalism, from day 1 when you came for measurements and quote, you were always honest, tentative and listening. I never doubt that you gave... See more

Company details

Written by the company

Acorn Stairlifts is a world leading manufacturer of stairlifts. Since our earliest days in 1992, Acorn has strived to set new standards in quality and innovation for the stairlift industry. Our pioneering designs and engineering excellence have led the way and helped Acorn grow to become the world's leading independent company specialising solely in the manufacture and installation of stairlifts. Cutting Edge: Built to exacting standards at our factories, our cutting edge stairlifts are now exported to more than 80 countries worldwide. By the time you have read through our website, we will have given someone else's life a lift — that’s because an Acorn Stairlift is installed somewhere in the world every eight minutes, just a phone call away, all year round. Unwavering Customer Focus: Acorn remains a down-to-earth business that has never lost sight of the most important asset at its very core — our customers. Unique: We appreciate that everyone is different and unique, with their own reasons for wanting or needing one of our stairlifts. From the moment we answer your first phone call to us, our job is to listen and understand your needs. Your free home survey will give us a clearer picture, and only then will we be able to recommend an Acorn Stairlift which will best meet your needs and enhance your quality of life. Customer feedback: We don't stop listening once your stairlift has been installed. Our comprehensive servicing and aftercare package ensures we benefit from continual customer feedback, helping to inform and guide future development and refinement of our stairlifts. Engineering excellence: With millions of pounds worth of investment in our manufacturing facilities, we are ideally placed to continue delivering Acorn Stairlifts directly to our customers. Attention to detail and engineering excellence mean you can be assured of a top-class stairlift which will serve you for years to come. Now you know a little more about Acorn Stairlifts, call us today for a free quote. Our South Africa office is located in Cape Town with a regional network of stairlift surveyors and engineers in Johannesburg, Durban and along the Garden Route. Over 30 years experience and knowledge means that we are South Africa's leading stairlift manufacturer.


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4.8

Excellent

TrustScore 5 out of 5

57 reviews

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4.8

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(57)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Just for the record

Just for the record, in my previous review I only submitted written comments. Unfortunately, I did not fill in the star rating which was set at 3 stars, which I missed. But I would like to correct that with this review. Chris is extremely helpful, obliging and obviously takes great pride in his work. A pleasure to deal with someone like him and a great testament to your company to have him represent you. Again today, he dealt with our query with effeciency and dedication.

February 24, 2025
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mr Jankes,

Thank you for taking the time out to review us again.

We are happy to hear that we were able to resolve any issues.

Thank you for your kind words!

All the best,

Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Great product excellent service

Thank you for such incredible service. From the first phone call, having the assessment and getting the quote right, through to installation everything was done exactly as they said it would.
The chair lift is amazing will make a huge difference in my life.
Thank you to the whole team at Acorn
Lianne

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Installation of new chairlifts

The service we received from Acorn was very professional. The product delivery was punctual and so far, the chairlifts are working perfectly.

June 20, 2024
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Roslyn,

Thank you for your kind words.

We are happy to hear that you had such a wonderful experience with Acorn!

All the best,

Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Exceptional service and an excellent…

Exceptional service and an excellent product. Dealing with Acorn Stairlifts has been an absolute pleasure. I can highly recommend them, five stars all the way!

June 12, 2024
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Suzanne,

Thank you for your kind words.

We are happy to hear that you had such a wonderful experience with Acorn!

All the best,

Lauren - Acorn Customer Relations

Rated 4 out of 5 stars

The stairlift does the job

The stairlift does the job, but didn’t expect it to take two and a quarter minutes and is bumpy at changes in angle at connections in the rail.

July 8, 2024
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mr Conchie,

Thank you for your review, we appreciate feedback whether positive or negative and we’re so sorry to hear of your frustrations with regards to the speed of your stairlift.

We would appreciate the opportunity to look into this further, our operations department will be in touch with you shortly.

All the best,

Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Regret the delay in completing this…

Regret the delay in completing this review but we have been away! What a pleasure dealing with a Company which has all Staff committed to dealing with customer in such a professional way! Salome in the Office did not hesitate to get Desmond down from Durban to give us a quote ..... following up on all things. Desmond came in and installed the Stairlift and he too took the trouble to make sure we understood everything about the Stairlift and its workings. The Stairlift has made a difference to our lives in that we now do not have to move on as the 17 stairs from the garages and front door up into the lounge area might prove to be too much for me having broken and ankle and fibula and out of action for 5 months. Thank you Acorn ... Salome and Desmond!!

March 14, 2024
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mrs Beattie,

Thank you so much for this wonderful review!

We are so happy to hear that you had an amazing experience with both Salome and Desmond.

We appreciate your kind words.

Best Regards,
Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Riyadh

Riyadh, the young man who installed our perfectly operating and beautifully installed stair lift, was such a delight. He was incredibly cordial - polite, knowledgeable, well spoken, extremely competent and very professional. It is one of the best service provider experiences we have had. Most highly recommended.

April 24, 2024
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mr Brown,

We are so happy to hear that you had an amazing experience with Riyadh!

Our goal at Acorn is to provide our customers with excellent service and great attention to detail and we are grateful for your kind words!

All the best.

Best Regards,
Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

If you require a chairlift - ACORN should be your choice!

Acorn must rate as one of the best companies I have ever had the pleasure to deal with! From the outset their communication was prompt, their product was explained in detail and delivery was executed punctually and efficiently.The chairlift performs to expectation.

February 12, 2024
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mr Mann,

Thank you for your kind words.

We are happy to hear that you had such a wonderful experience with Acorn!

All the best,

Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Happy mobile customer

prompt, delivered as promised, professional and knowledgeful installation. Well done from paperwork to customer service.

January 25, 2024
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mr Bradshaw,

Thank you for your lovely review.

We are glad to hear that you are happy with our services.

All the best!

Regards,
Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Pleasant experience …

Almost immediate installation after request.Work done very professionally.Operation of stairlift well explained.Work done without any mess.

January 10, 2024
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mr Van Vuuren,

Thank you for your kind words.

Thank you for choosing Acorn Stairlifts as your stairlift provider.

All the best,

Lauren - Acorn Customer Relations

Rated 4 out of 5 stars

Acorn lifts is a great company in terms…

Acorn lifts is a great company in terms of their after sales service. From an engineering point of view, i was not totally satisfied with the operation, and they personally ensured, that a tech be sent from Durban to Gauteng to resolve and reset the entire installation. The performance of the equipment is now great.
Many thanks to the team effort... Well done

December 5, 2023
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mr Sanasy,

Thank you for your honest feedback.

We at Acorn always strive for customer satisfaction and we are happy to have resolved any issues.

Thank you for choosing Acorn as your stairlift provider.

All the best,

Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Very Happy customer!

excellent service. From the intial site inspection, to offering a generous black friday discount. Installation was on time, meticulous workmanship. Very happy customer.

November 17, 2023
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Naeem,

Thank you for your kind words.

We are happy to hear that you had such a wonderful experience with Acorn!

All the best,

Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Acorn Stairlifts was very professional

Acorn Stairlifts was very professional. The were prepared to install the stairlift within a day or two. Their service was fantastic and would definitely use them over and over again.

November 10, 2023
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Busa,

Thank you for your kind words.

We are glad to hear that you are happy with our service and product!

All the best,

Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

First impression main user

Firstly, we were very impressed by the response to the enquiry, followed by the quote and the installation within two days of the order placed.
The installation was very neat and the installer was highly experienced, ensuring our satisfaction.
The Acorn Chairlift is a quality product and we are pleased that we chose Acorn.
The operation of the chairlift is simple and it is helping me enormously as I recover from a hip replacement and a lengthy rehab.
Based on our experience, we highly recommend Acorn Chairlifts as a reputable company providing quality products and services, supported by experienced management and support staff.
Thank you Acorn Chairlifts! 🙏👍

September 26, 2023
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mr Broom,

Thank you for your wonderful review. We at Acorn appreciate your kind words!

We look forward to continuing to providing you with excellent service!

All the best,

Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Excellent Service

First phone call was answered by Yolande who was very professional in setting up an appointment for Desmond to call the next working day to measure up and give a quote. Two days later, Desmond was on site to install the chairlift. Desmond was extremely professional and left on the same day after a job well done.
I will certainly recommend this company. With grateful thanks Bruce.

August 10, 2023
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Bruce,

Thank you for your kind words.

We are happy to hear that you had such a wonderful experience with Acorn!

All the best,

Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Excellent Service

The instant response when I made enquiries and how quickly the quote was given. The payment option which has been a great help. The professionalism of Desmond Fourie, who installed the stairlift and how neatly and thoroughly he worked. This has changed my husband's life. I have recommended this company to many people I know. All in all a very good experience.

July 10, 2023
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mrs Strydom,

Thank you for your wonderful review!

We are so happy that we could provide your husband with mobility and that we were able to make things just a little bit better!

Thank you for choosing Acorn Stairlifts as your stairlift provider.

All the best,

Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Great service and Delivery

Great service and Desmond was a pleasure to have on site. He knows wat he is doing and is very professional in his quality of workmanship. Great interaction with Salome in CT and thanks for quickly making a plan so gran could get to church. HUGS all

August 18, 2023
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Roland,

We appreciate your kind words.

Thank you for choosing Acorn as your stairlift provider!

We look forward to continuing to provide you with excellent service!

Best Regards,

Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Des did a very professional job

Des did a very professional job it looks beautiful. He also gave a curve whereas another company said it was not possible and he received many compliments from my neighbours on how he worked so hard during the day. To see my mom on the lift he was so happy and that made his day. Thank you Des and Acorn team

June 29, 2023
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mrs Botha,

Thank you for your kind words.

We are happy to hear that you are happy with the services provided!

All the best,

Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Thank you to all Acorn Team members…

Thank you to all Acorn Team members involved from the first call up to completion of installation. The entire Acorn team was helpful, professional and friendly and really accommodated our needs in getting the stair lift installed (also very considerate of the fact that our mum had dementia). Amazing company to deal with and went out of their way to accommodate us. Thank you !!

May 30, 2023
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mrs Jetten,

Thank you so much for your kind words, we really appreciate it.

We are so happy to hear that you had a wonderful experience with Acorn.

All the best.

Best Regards,
Lauren - Acorn Customer Relations

Rated 5 out of 5 stars

Exceptional Service and Unmatched Beauty: A Remarkable Chair Lift Installation Experience

Rating: ⭐⭐⭐⭐⭐ (5 out of 5 stars)

Review:
I recently had the pleasure of purchasing and installing an Acorn Stairlift, and I am delighted to share my experience. From start to finish, the service provided by Acorn was exceptional, leaving me thoroughly impressed with their professionalism, efficiency, and the breathtaking beauty of their product.

The installation process was swift and hassle-free. The Acorn team demonstrated remarkable expertise and efficiency throughout. They arrived promptly, well-prepared with all the necessary tools and equipment, ensuring a seamless installation experience. Their attention to detail and precision were evident in every aspect of the chair lift's installation, reflecting their commitment to delivering a top-notch product.

I was particularly impressed by the professionalism exhibited by the Acorn technicians. They were courteous, respectful, and knowledgeable, taking the time to explain the installation process and patiently answer any questions I had. Their friendly demeanor created a comfortable atmosphere, making the overall experience enjoyable and stress-free.

Now, let's talk about the chair lift itself. The Acorn Stairlift is a true work of art. Its sleek design seamlessly blends with my home decor, adding a touch of elegance to my staircase. The craftsmanship is outstanding, reflecting the high standards that Acorn upholds. The chair lift operates smoothly and quietly, providing a safe and comfortable ride up and down the stairs. Its intuitive controls and ergonomic design make it effortless to use, ensuring convenience and independence for individuals with mobility challenges.

I cannot emphasize enough the positive impact the Acorn Stairlift has made on my daily life. It has not only enhanced my mobility but also brought a newfound sense of freedom and confidence. Acorn Stairlifts has truly exceeded my expectations, and I wholeheartedly recommend their products and services to anyone in need of a reliable and visually appealing chair lift solution.

In conclusion, my experience with Acorn Stairlifts has been nothing short of outstanding. From the initial consultation to the flawless installation and the remarkable functionality of the chair lift, every aspect of the process has been handled with utmost professionalism and care. Acorn's commitment to customer satisfaction is truly commendable, and I am grateful to have chosen their services. Thank you, Acorn, for transforming my daily life and providing me with a chair lift that is not only efficient but also a beautiful addition to my home.

June 30, 2023
Unprompted review
Acorn Stairlifts South Africa logo

Reply from Acorn Stairlifts South Africa

Dear Mr Walker,

Thank you so much for this incredible review!

We are so happy to hear that you had an amazing experience with Acorn!

We look forward to continuing to provide you with excellent customer support.

All the best,
Lauren - Acorn Customer Relations

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