The gentleman who came to quote was extremely professional - and whereas their opposition had already called and said the job would be impossible to do and we'd have to remove two doors (one being a f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you for exceptional, outstanding service. From Salome who answered my call and thousands of questions I asked, to the installer of our chairlift Louie. His workmanship is of excellent standard... See more
Company replied
Acorn lifts is a great company in terms of their after sales service. From an engineering point of view, i was not totally satisfied with the operation, and they personally ensured, that a tech be s... See more
Company replied
Thank you Louis and Peter for your perfectionism and professionalism, from day 1 when you came for measurements and quote, you were always honest, tentative and listening. I never doubt that you gave... See more
Company details
Written by the company
Acorn Stairlifts is a world leading manufacturer of stairlifts. Since our earliest days in 1992, Acorn has strived to set new standards in quality and innovation for the stairlift industry. Our pioneering designs and engineering excellence have led the way and helped Acorn grow to become the world's leading independent company specialising solely in the manufacture and installation of stairlifts. Cutting Edge: Built to exacting standards at our factories, our cutting edge stairlifts are now exported to more than 80 countries worldwide. By the time you have read through our website, we will have given someone else's life a lift — that’s because an Acorn Stairlift is installed somewhere in the world every eight minutes, just a phone call away, all year round. Unwavering Customer Focus: Acorn remains a down-to-earth business that has never lost sight of the most important asset at its very core — our customers. Unique: We appreciate that everyone is different and unique, with their own reasons for wanting or needing one of our stairlifts. From the moment we answer your first phone call to us, our job is to listen and understand your needs. Your free home survey will give us a clearer picture, and only then will we be able to recommend an Acorn Stairlift which will best meet your needs and enhance your quality of life. Customer feedback: We don't stop listening once your stairlift has been installed. Our comprehensive servicing and aftercare package ensures we benefit from continual customer feedback, helping to inform and guide future development and refinement of our stairlifts. Engineering excellence: With millions of pounds worth of investment in our manufacturing facilities, we are ideally placed to continue delivering Acorn Stairlifts directly to our customers. Attention to detail and engineering excellence mean you can be assured of a top-class stairlift which will serve you for years to come. Now you know a little more about Acorn Stairlifts, call us today for a free quote. Our South Africa office is located in Cape Town with a regional network of stairlift surveyors and engineers in Johannesburg, Durban and along the Garden Route. Over 30 years experience and knowledge means that we are South Africa's leading stairlift manufacturer.
Contact info
15 Prema Park, 12 Engine Avenue, 7441, Montague Gardens, Cape Town, South Africa
- 0800226767
- info@acornstairlifts.co.za
- acornstairlifts.co.za
4.8
Excellent
57 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely superb service
Absolutely superb service.
Courteous, professional, approachable and excellent workmanship.
I was gobsmacked by the Acorn company.
Thank you very much Mark, Riyadh, Craig, Russell and Yolande.
June 2, 2023
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear Mrs Coetzee,
We are so happy to hear that you had a wonderful experience with Acorn Stairlifts.
Thank you for your kind words!
Best Regards,
Lauren - Acorn Customer Relations
Your telephone assistance was…
Your telephone assistance was unbelievable and the gentleman who came to install was knowledgeable and informative to my questions
May 12, 2023
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear Mr Sillifant,
Thank you so much for your kind words.
We are so happy to hear that you had a wonderful experience!
All the best!
Regards,
Lauren - Acorn Customer Relations
The most professional and efficient…
The most professional and efficient company I have dealt with in a long time - what a pleasant experience. From the telephone contact, to Mark the knowledgeable and friendly salesman to Riyadh who did the installation, just class and efficiency all the way. Obviously helps that you are selling a superb product as well - we are very happy.
May 4, 2023
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear Mr Spies,
Thank you so much for your excellent review.
We appreciate your feedback!
Best Regards,
Lauren - Acorn Customer Relations
Many thanks to Acorn Team.
Many thanks to Acorn Team. The entire Acorn team was helpful and professional and really accommodated our needs in getting the stair lift installed. Shaun Nell , who installed the lift was professional , worked methodically and efficiently. Everyone was friendly and approachable. Much appreciated ! Christoph Lasch & Saloshnie.
May 5, 2023
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear Saloshnie,
Thank you so much for your wonderful review!
We are happy to hear that you are enjoying our product and we appreciate your feedback!
Best Regards,
Lauren - Acorn Customer Relations
Thank you for this fantastic service…
Thank you for this fantastic service received. I wish to recommend each and every step from marketing, installation and sign-off. Thank you all for making a difference in our lives.
Tienie Ackermann
April 18, 2023
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear Mrs Ackerman,
Thank you for your fantastic review and kind words!
It has been a pleasure to serve wonderful customers like you!
Best Regards,
Lauren - Acorn Customer Relations
The gentleman who came to quote was…
The gentleman who came to quote was extremely professional - and whereas their opposition had already called and said the job would be impossible to do and we'd have to remove two doors (one being a fire door) Mark said it could easily be done with no doors being removed etc. He even offered us terms, interest free, as we are pensioners. Two days later the chair lift was installed by Riyadh who worked so professionally and left our premises looking as good as new - with an amazing lift working beautifully. Excellent service all round.
March 4, 2023
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear Mrs Maclean,
We are so happy to hear that you had an amazing experience with both Mark and Riyadh!
Our goal at Acorn is to provide our customers with excellent service and great attention to detail and we are grateful for your kind words!
All the best.
Best Regards,
Lauren - Acorn Customer Relations
Probably the most professional company…
Probably the most professional company I have dealt with in a very long while. Punctual, efficient, friendly, polite. Nothing seems too much trouble. They are a pleasure to deal with.
March 23, 2023
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear Steven,
Thank you for your kind words.
We look forward to continuing to provide you with excellent service!
Best Regards,
Lauren - Acorn Customer Relations
refreshing experience
nice sales person called clear on the installation required. installer was a pleasure to deal with, such a neat worker and went through the operation of the stair lift carefully with us. thank you Chris.
Salome in the office was very efficient made the finance side of the purchase clear . Thank you all, Barry
March 27, 2023
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear Mr Berrange,
Thank you for taking the time out to leave us a 5 star review!
We will be sure to share you kind with words with our team.
All the best!
Best Regards,
Lauren - Acorn Customer Relations
Excellent
Prompt, professional and friendly service. Excellent all round performance.
March 17, 2023
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear Mr Beeforth,
Thank you for your wonderful review!
We look forward to continuing to provide with you with excellent service.
Best Regards,
Lauren - Acorn Customer Relations
Excellent service great staff and what…
Excellent service great staff and what a pleasure to deal with the team. Yolanda is a great asset to the company
February 5, 2023
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear JR,
Thank you for taking the time out to share your experience with us.
We will share this with our team to let them know to keep up the fantastic work!
Best Regards,
Lauren - Acorn Customer Relations
Great experience from response to…
Great experience from response to initial query to final implementation. Everything met times promised and Salome was brilliant in her communication.
December 11, 2022
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear David,
Thank you for taking the time out to share your experience with us.
We appreciate your business and kind words.
We will share this with our team to let them know to keep up the fantastic work!
We look forward to continuing to provide excellent service.
Best Regards,
Lauren - Acorn Customer Relations
We can honestly say that from the first…
We can honestly say that from the first contact to the expert installation we experienced only the best service. You exceeded our expectations. Thank you.
November 30, 2022
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear Mr Beukes,
Thank you for your wonderful review.
We appreciate the time you have taken to share your experience.
Our team is hardworking and we are happy to hear that we have exceeded your expectations!
We look forward to continuing to provide excellent service to customers like you!
Best Regards,
Lauren - Acorn Customer Relations
It took just 4 days.
That it took just 4 days from the approval of the quotation to the handover of the completed installation was incredible. What a pleasure to find such efficiency and competence in this day and age.
Our grateful thanks to all concerned.
Bill and Yvonne Morris
November 3, 2022
Unprompted review
Reply from Acorn Stairlifts South Africa
Dear Mr Morris,
Thank you so much for taking the time to write such a wonderful review, we really appreciate it!
It’s great to hear of that you’re pleased with your stairlift and the all-round customer service we were able to provide you with.
Best regards
Mark – Acorn Stairlifts
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.