Amazing service. I’ve been using acre for over 3 years. Great next day delivery and alway communicating if there is any issues. Had one this week and Nat was outstanding, managed to sort everything ou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Natalie at Acre went above and beyond when DPD made a mistake with my order (ie it didn’t get delivered). Natalie monitored the situation all afternoon to see whether she could arrange with DPD to get... See more
Company replied
I had an excellent experience with Acre Pharmacy. My parcel was delayed last week due to bad weather, so I called to follow up and spoke with Nat. She was extremely helpful, kind, and reassuring over... See more
Company replied
Acre is always really efficient with deliveries and their customer care is brilliant. A special thanks to Ebony who has gone out of her way to help us with orders. Incredibly helpful and always lovely... See more
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Company details
Written by the company
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Contact info
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, United Kingdom
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4.9
Excellent
671 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Good communication regarding order and…
Good communication regarding order and very fast delivery.
November 5, 2025
Reply from ACRE Pharmacy
Thank you so much for your kind feedback! We’re thrilled to hear that you were satisfied with both our communication and the fast delivery. We always strive to keep our customers informed and ensure timely service. If you have any other questions or need assistance, don’t hesitate to reach out. We look forward to serving you again!
Was a little difficult to use the on…
Was a little difficult to use the on line ordering
November 11, 2025
Reply from ACRE Pharmacy
Thank you for your feedback! We’re sorry to hear you had difficulty with our online ordering system. We’re always working to improve, and we’ll take your comments into account.
Good pharmacy,helpful and caring staff.
November 11, 2025
Reply from ACRE Pharmacy
Thank you for your kind words! We’re so glad to hear you had a positive experience with our team. We’re always here to help!
Always Outstanding
Always Outstanding! Deliver on time and let you know if there will be an issues. 100% my preferred supplier!
October 10, 2025
Reply from ACRE Pharmacy
Thank you for the amazing review! We’re so glad to hear that we continue to meet your expectations. Keeping you updated and delivering on time are top priorities for us. We appreciate your support and are proud to be your go-to supplier!
Reply from ACRE Pharmacy
Thank you so much for your kind words! We’re delighted to hear that you were pleased with our service and prompt delivery. Your feedback means a great deal to us, and we look forward to serving you again soon.
Really easy and straight forward to…
Really easy and straight forward to order but still waiting on delivery, was supposed to be next day
October 21, 2025
Reply from ACRE Pharmacy
Hi, thank you for bringing this to our attention. We’re very sorry to hear that your parcel hasn’t arrived yet. Please contact our customer service team on 01477 536015, and we’ll be happy to resolve this for you as soon as possible.
Always amazing customer service and…
Always amazing customer service and delivery time
October 13, 2025
Reply from ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service and delivery. We look forward to serving you again soon!
Very easy to order online
Very easy to order online. Great customer service. Very quick delivery 🚚.
August 11, 2025
Reply from ACRE Pharmacy
Thank you for your feedback! We're glad you found the ordering process easy and that you were pleased with our customer service and quick delivery. We appreciate your support and look forward to serving you again soon!
Reply from ACRE Pharmacy
Thank you for the positive feedback. We're glad to hear that you were happy with our communication and delivery service. We appreciate your support and look forward to working with you again.
Reply from ACRE Pharmacy
Thank you so much for your kind words! We're glad to hear you found our service efficient and speedy. We look forward to serving you again!
Brilliant service
Brilliant service, always posted quickly and always correct. Never had any issues at all. Thank you everyone at Acre.
September 30, 2025
Reply from ACRE Pharmacy
Thank you so much for your kind words and continued support! We're thrilled to hear you've consistently had a great experience with us. The team at Acre truly appreciates your feedback — it means a lot to know our efforts are making a difference. Looking forward to serving you again soon!
Reply from ACRE Pharmacy
Thank you so much for your kind words. We are thrilled to hear that you found our service efficient. It’s great to know we’ve met your expectations. Looking forward to serving you again soon!
Reply from ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear you were happy with our fast and efficient delivery. We truly appreciate your support and are honoured to be considered your best pharmacy. Looking forward to serving you again soon!
ACRE is super easy to order from
ACRE is super easy to order from. Great prices, friendly staff.
September 3, 2025
Reply from ACRE Pharmacy
Hi Claire,
Thank you so much for your kind words! We're thrilled to hear that you found ACRE easy to order from and enjoyed our pricing and friendly team.
We truly appreciate your support and look forward to serving you again soon!
Kind Regards,
Acre
Not Client Focused
I was very happy with the service when Christian was my account manager and used the company a lot. However, after he left, I contacted them several times (around five emails) to request a new account manager but received no response. Because of this, I moved to Fox Pharmacy, who have been far more focused and attentive to my needs.
September 7, 2025
Unprompted review
Reply from ACRE Pharmacy
Hi Khorrum,
Thank you for sharing your feedback. I’m very sorry you didn’t receive the support you should have after Christian left. We now have a new area manager for your region who will be in touch, and we hope to restore your confidence in us.
Kind regards,
Acre
Reply from ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you found our service excellent, the process simple, and the delivery efficient. Your feedback means a lot to us, and we look forward to serving you again!
Reply from ACRE Pharmacy
Thank you for your feedback! We're glad to hear you found our service quick and easy. We appreciate your support and look forward to serving you again soon!
Very helpful staff and promo delivery…
Very helpful staff and prompt delivery Thank you
August 28, 2025
Reply from ACRE Pharmacy
Thanks so much! We're glad you found the staff helpful and the delivery prompt. Appreciate your support!
I would like to give my sincere Bethany thanks…
I would like to give my sincere thanks to Bethany Wilson for her outstanding support in helping me complete my order. She was incredibly patient, attentive, and professional throughout the entire process. Bethany took the time to explain everything clearly, answered all my questions without hesitation, and went above and beyond to make sure I was fully satisfied. Her calm and friendly approach made the experience stress-free, and I truly appreciated her efficiency and dedication. It’s rare to come across someone with such professionalism and genuine care for customers…Bethany Wilson is a real credit to the Acre team. Thanks again Beth.
August 27, 2025
Reply from ACRE Pharmacy
Thank you so much for your kind words and heartfelt feedback! We're thrilled to hear about your positive experience with Bethany — she truly is a valued member of the Acre team. We're so glad she was able to make your order process smooth and stress-free. We'll be sure to pass along your thanks — this will mean a lot to her. Thanks again for your support!
First time using acre everything was…
First time using acre everything was great , on time delivery, and quality products
August 26, 2025
Reply from ACRE Pharmacy
Thanks so much! We're really glad to hear everything went great — from the on-time delivery to the product quality. Looking forward to serving you again!
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