Amazing service. I’ve been using acre for over 3 years. Great next day delivery and alway communicating if there is any issues. Had one this week and Nat was outstanding, managed to sort everything ou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Natalie at Acre went above and beyond when DPD made a mistake with my order (ie it didn’t get delivered). Natalie monitored the situation all afternoon to see whether she could arrange with DPD to get... See more
Company replied
I had an excellent experience with Acre Pharmacy. My parcel was delayed last week due to bad weather, so I called to follow up and spoke with Nat. She was extremely helpful, kind, and reassuring over... See more
Company replied
Acre is always really efficient with deliveries and their customer care is brilliant. A special thanks to Ebony who has gone out of her way to help us with orders. Incredibly helpful and always lovely... See more
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Company details
Written by the company
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Contact info
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, United Kingdom
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4.9
Excellent
671 reviews
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This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Reply from ACRE Pharmacy
Thanks so much! We're glad you had a great experience — hope to see you again soon!
Reply from ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear you were pleased with the fast delivery and the quality of our products. Your satisfaction means everything to us, and we look forward to serving you again soon!
Poor delivery communication
I made an order worth close to £300.
There was a note on the website stating if you order before 5pm on Thursday the 21st August you would receive your order as per usual times despite the holidays over the following days.
I made sure to order on the Wednesday in plenty of time.
I received a phone call on the Thursday afternoon to tell me that my order would not be delivered on time due to the holidays and I would not revive it until a week later. This was due to my postcode.
I explained their website guidance around ordering and that I would not have ordered had I known this and nowhere on the website mentioned anything about postcodes or delivery areas. I had followed instructions and ordered in plenty of time and now had less than 24hours to find prescription products for my patients.
They did apologise and agreed the website was not clear and I must say I received a very quick refund as I chose this over the delivery.
Disappointed as it was my first time using this pharmacy. I will try again and hopefully a more positive experience.
August 20, 2025
Reply from ACRE Pharmacy
Hi Jennifer, thank you for taking the time to share your experience and I sincerely apologise that you did not receive your order when expected.
Although there was a banner on the website advertising bank holiday delivery services, we do appreciate you highlighting the confusion around the delivery information and postcode restrictions.
Your feedback will help us take steps to make our website guidance clearer, and we sincerely apologise for the inconvenience this caused.
Thank you
Acre
Reply from ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Speed, reliability, and excellent customer support are our top priorities, and we're glad that we could meet your expectations. We look forward to serving you again soon!
Reply from ACRE Pharmacy
Thank you for your positive feedback! We're thrilled to hear that you’re satisfied with the improvements to our cold chain. We’re always striving to provide the best service, and your input means a lot to us. Looking forward to serving you again soon!
Reply from ACRE Pharmacy
Thank you for your kind words! We're delighted to hear you were pleased with our on-time delivery and service. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future!
Great products, fast delivery
Once I got my head around the system, it was a really good experience, great prices, top notch products and very fast delivery
July 16, 2025
Reply from ACRE Pharmacy
Thanks for the feedback! We're glad you had a great experience once on the system. We appreciate your kind words about our prices, products, and delivery!
Reply from ACRE Pharmacy
Thanks for the great review! We’re glad you had a positive experience with our customer service. We’re always here to help!
Reply from ACRE Pharmacy
Thank you for your feedback! We're thrilled to hear that you found our ordering process easy and that your products were delivered promptly. We always strive to provide a smooth and efficient experience for our customers.
Great pharmacy
Easy to order, everything is always in stock, never any issues 👍
Also great webinars available for free!!!
July 15, 2025
Reply from ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you've had a smooth ordering experience and that everything is always available when you need it. We're also happy to hear that you've enjoyed our free webinars! We truly appreciate your support and look forward to continuing to serve you.
Great prices
Great prices. Easy navigation through website. Good choices. Live this pharmacy
Plus cheapest for delivery amongst other pharmacies for Botox delivery
July 7, 2025
Reply from ACRE Pharmacy
Thank you for your great feedback! We're glad you found our prices, website, and delivery options to your liking. We appreciate your support and look forward to serving you again!
Reply from ACRE Pharmacy
Thank you so much! We're glad you enjoyed our service—it means a lot to us. Hope to see you again soon!
Reply from ACRE Pharmacy
Thank you for your kind words! We're so glad you had a great experience with our customer service. We appreciate your support!
Website is easy to navigate
Website is easy to navigate. Communication good after purchase was delayed.
July 6, 2025
Reply from ACRE Pharmacy
Thank you for your feedback! We're glad to hear you found our website easy to navigate and that communication met your expectations during the delay. We appreciate your patience and understanding, and we're always working to improve the experience for our customers. If there's anything else we can do for you, please don’t hesitate to reach out!
Quick delivery and communication.
June 27, 2025
Reply from ACRE Pharmacy
Thanks so much for your review! We're really pleased to hear you were happy with the quick delivery and clear communication. We appreciate your support!
Reply from ACRE Pharmacy
We're glad to hear that you found our staff helpful and our prices fair. We truly appreciate your support and hope to welcome you back again soon!
Very fast delivery
Very fast delivery, product packaged tight and securely , another bonus is that i got a free sanitizer in my package! Thanks
July 2, 2025
Reply from ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear you were pleased with our fast delivery. Providing quick and reliable service is one of our top priorities, and it means a lot to know we’re meeting your expectations. We look forward to serving you again soon!
Reply from ACRE Pharmacy
Thank you for the great feedback! We're happy to hear you enjoyed our prices, product variety, and fast shipping. We appreciate your support and look forward to your next order!
Friendly great customer service
Friendly great customer service,
Prompt delivery and good prices.
June 26, 2025
Reply from ACRE Pharmacy
Thank you for your kind words! We're glad our team's friendliness made a difference. We truly appreciate your support and hope to serve you again soon!
Products about small for the price
Products about small for the price. Aspirin just few tablets not whole pack
June 25, 2025
Reply from ACRE Pharmacy
Thank you for your feedback. We're sorry to hear the product didn’t meet your expectations. Some medications are supplied in smaller quantities due to packaging regulations or prescription requirements.
The specific item you have purchased does not contain a full packet of Aspirin and has been detailed on the product page.
If you ever have questions about what’s included, our team is always happy to help before you place an order.
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