Acre Properties Reviews 407

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I had such a positive experience with Sharon at Acre Properties. From the very beginning, she was incredibly kind, attentive, and genuinely invested in making everything as smooth as possible for... See more

Rated 5 out of 5 stars

I cannot speak highly enough of Ben Okoh. He has been nothing short of professional during my tenancy with Acre Properties and has always been willing to go above and beyond to help or assist with any... See more

Rated 5 out of 5 stars

Overall, I'm very pleased with the service provided by Acre Properties. Ben was very nice and gave up his Sunday morning to show me multiple properties, all modern clean and spacious. Natalia was very... See more

Company replied

Rated 5 out of 5 stars

Professional Acre team, prompt response should you have any issues. Clean, pleasant, very well looked after property. Saw the flat and agreed of the moving in day straight away however you get 4 weeks... See more

Company details

  1. Real Estate Rental Agency

Information provided by various external sources

We are a private landlord’s office in Chiswick, specialising in whole properties and professional flatshares across west London. Everything we do comes from years of experience and understanding our market as well as a passion for all things property. Our history in the lettings market means we offer a professional and hassle-free service whilst our knowledge of the local area means we can recommend accommodation that is tailored to your requirements.


Contact info

4.9

Excellent

TrustScore 5 out of 5

407 reviews

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Rated 5 out of 5 stars

Charity work which changes lives!!

I first became involved with Acre Properties in 2017, when working as a Career Coach for Resurgo Spear, a charity which coaches 16-24 year olds from disadvantaged backgrounds, to help them find and sustain employment.

From day one, Acre Properties have been absolutely amazing! They've provided meaningful work experience to two young people who have, and are, facing serious challenges in their lives. The investment Acre have put into these people has been incredible. Enormously supportive, they've not only helped them develop impressive work skills but also hugely boosted their communication and interpersonal skills, exposed them to work opportunities they would have been unlikely to have found on their own, and restored their self confidence. The change in the young people who have gone there is remarkable, as they have been supported to achieve and empowered to be all that they can be. At the date of writing one of the trainees has gone from rarely leaving their house, to pursuing a career at Metro Bank, while the other is looking to build a career in property.

Acre are continuing to work with Resurgo Spear, so I look forward to more lives being changed! Thank you so much Acre Properties!

November 30, 2018
Unprompted review
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Reply from Acre Properties

Hi Matt,

On behalf of everyone at Acre Properties, we would like to thank you for your very appreciative review about the business. Whilst we freely acknowledge that it is a business, we at Acre all feel happy and pleased that we got to know Spear charity, and have been able to mentor and assist 2 young unemployed people.

We thank you again for your kind words and look forward to helping further young people in the years ahead.

Have a great Christmas and all the best in 2019.

Rated 5 out of 5 stars

Great from the beginning.

From viewing the property to my move in date Acre Properties were very professional and answered any questions / queries I had. Smooth check in process on a Saturday at their very welcoming office space.

After move in I had a couple more questions and minor things to be done within the property and they have sorted these out with no hesitation. Very happy with the service provided so far, I definitely recommend.

November 21, 2018
Unprompted review
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Reply from Acre Properties

Hello Dan

Thank you for your great review and recommendation.

We are happy to read your comments about our office and that we have been pro-active in sorting out the minor issues in the property.

We wish you all the best in your new home.

Kind regards

from all the Team at Acre Properties

Rated 5 out of 5 stars

Excellent Acre service

My experience with Acre has been excellent from start to finish. They are very welcoming and accommodating to your needs. I wanted to move into a property a month after I had viewed it. Between Ben who showed me around and Natalia at the office, they put into place a way for this to be done for me. The communication between them was brilliant, even when Natalia was off - Arun took over and he was very helpful.
I hope my stay in the property is a good an experience as dealing with Acre.

November 15, 2018
Unprompted review
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Reply from Acre Properties

Hello Riza

Thank you for your excellent review.

We are delighted to read that you have had such a great experience with us so far and we are providing the service we wish to give all our tenants.

We hope you enjoy your new home.

Warm regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

We have been suppliers to Acre…

We have been suppliers to Acre Properties for over 20 years. They have always been professional, loyal and a pleasure to deal with.

November 9, 2018
Unprompted review
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Reply from Acre Properties

Dear Ash

Thank you very much for your review, it is always a pleasure to read that not only are we professional with our tenants but also supplier and contractors alike.

Kind regards

from all the Team at Acre Properties

Rated 5 out of 5 stars

Very good agency

Acre Properties is the best agency I've been dealing with. I'm a tenant and I've been with them for 3 years now and I can't be happier. Whenever is something not working in the house they are sending experts to have a look and take care of it within the same day or the day after. They are taking good care of the properties and the tenants. I highly recommend this agency and I hope I stay with them for many more years.

November 8, 2018
Unprompted review
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Reply from Acre Properties

Hello Maria

Thank you for your super review and recommendation.

We pride ourselves on getting repair carried out in a timeframe that we would want to receive, so it is pleasing to a read we are achieving this.

We hope you continue to be happy in your home.

Kind regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

I have been a tenant of Acre for over…

I have been a tenant of Acre for over 12 years.
Alastair and Chris have been marvellous and they have looked after me throughout the tenancy. If you have a maintence issue, the maintenance lads will always be there straight away to fix the problems.
The entire team are so supportive of me, especially Chris who is a real specialist in Housing Benefit. I really appreciate the fact that Chris is so kind and caring. I lost part of my eye sight some years ago and I have a disability and he has helped me so much during this difficult period.

November 1, 2018
Unprompted review
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Reply from Acre Properties

Hello Mr Yesilda

Thank you for your great email.

We are always happy to receive such positive reviews about our properties and our staff, especially from our longstanding tenants.

We hope you continue to be happy in your home for many more years to come and receive the same support and care from Chris and the team.

Warm regards

from all the Team at Acre Properties

Rated 5 out of 5 stars

Acre Properties review

I have been a tenant at one of their shared flats for one year and would definitely recommend the agency. Quick and easy move in process within a few days of the viewings. Same goes for moving out, the agency has been very helpful in keeping the inventory check and processing all documents within a few days. The deposit was returned in less than a week from the move out date and there has been no dispute over the conditions of the room. There has been a few issues with some appliances in the flat and the agency took care of either the replacement or servicing the units. Overall I was satisfied with the service provided and would recommend Acre Properties without a doubt.

October 28, 2018
Unprompted review
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Reply from Acre Properties

Hello Tommaso

Thank you for your lovely review and recommendation.

We hope you are happy in your new home and should you be looking for anywhere again in the future, please do not hesitate to contact us.

Warm regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

Simply the best

Amazing experience. They are something incredible. Usually the pic into the Advertsising doesn’t look like the reality but in this case the properties are more than the pic. Simply unbelievable.

October 27, 2018
Unprompted review
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Reply from Acre Properties

Dear Alessio

Thank you for your great review.

We endeavour to keep things as simple and straight-forward as we can from viewing all the way through to living in your home.

Best wishes


from all the Team

Rated 4 out of 5 stars

Have been renting by Acre for just over…

Have been renting by Acre for just over a month and so far not had any issue they let us know when we are going to have people such as electricians etc. coming in and have been quick to solve issues.

October 26, 2018
Unprompted review
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Reply from Acre Properties

Hello Alicia

Thank you for your lovely review, we are pleased to read that you have received the service we aim to provide.

We hope you will continue to be happy in your home.

Warm regards

from all the Team at Acre

Rated 5 out of 5 stars

Excellent company

Acre properties a reliable and professional company with a great team who always make me feel extremely welcome.

October 26, 2018
Unprompted review
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Reply from Acre Properties

Hello Mark

Thank you for your review.

We are pleased to read that you have had a good experience with us.

Warm regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

We have worked with Acre properties for…

We have worked with Acre properties for over 20 years!! They are a fantastic company to work for and are regarded as are top client.

October 26, 2018
Unprompted review
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Reply from Acre Properties

Hello Colin

Thank you for your lovely review.

It is great to hear the view from the other side of the business.

Warm regards


from all the Team

Rated 5 out of 5 stars

Property management can be a minefield…

Property management can be a minefield of unfulfilled ‘promises’ . As a long suffering victim , bound by lease hold/ property management issues, I am delighted to commend this company for their pro-active attitude and willingness to engage with issues!

October 25, 2018
Unprompted review
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Reply from Acre Properties

Hello Nic

Thank you for your review.

We are very happy that we have helped you to find a home without the hassle you have previously experienced.

We hope you continue to enjoy your home.

Kind regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

I have received an excellent service…

I have received an excellent service from all of the team at Acre Properties. The development where I live is great. Maintenance matters are always attended to straight away away.
Chris is extremely decent and hardworking and handled all of my paperwork when I moved in. He certainly cares about his tenants.

October 25, 2018
Unprompted review
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Reply from Acre Properties

Dear Kester

Thank you for your excellent review and we are very happy that you are receiving the service that we endeavour to give to all our tenants.

Warm regards

from all the Team at Acre Properties

Rated 5 out of 5 stars

Excellent service from Mr Twiselton

Excellent service. I’ve been a tenant for over 8 years now. Polite staff and very responsible and respectful.
Everyone is so friendly especially my Property Manager - Mr Twiselton who is a real gentleman.

October 24, 2018
Unprompted review
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Reply from Acre Properties

Dear Iraj,

Thank you, I'm pleased you have had a great experience with us so far.

We hope you enjoy many more years with us.

From all at Acre Properties

Rated 5 out of 5 stars

17 Years of Happiness

I have been a tenant of Alastair's for 17 years now and I am so happy with my home. The service I have received is outstanding and I cannot speak highly enough of all the team.
Chris has been excellent at looking after us all and I can always go to him if there is ever a problem and he will sort it all out straight away. Thank you

October 24, 2018
Unprompted review
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Reply from Acre Properties

Dear Marisa,

Thank you for your review.

It is a pleasure to have you as a tenant.

We look forward to having you as a tenant for many years to come.

From all at Acre Properties

Rated 5 out of 5 stars

Best team

When I moved to London with my husband I was looking for a job in the real estate sector but I didn´t like the way of working of most of the companies until I found Acre Properties. I dropped in and Sharon welcomed me warm-hearted. I was interviewed by the managers and met the team and one week later I started to work in the office and especially Natalia supported me quite well. I worked with Acre Properties 9 months and I really enjoyed it, everybody was helpfull and supported me and I really loved to be part of the team. Sadly we had to go back to Germany and I had to leave the company.
The work was diverse and I met people from different countries and cultures. Everybody helped each other because it is well known how difficult it is to find a flat in London. The portfolio of Acre properties can offer living space to all income groups and all flats have a good standard.
Thanks to everybody from Acre Properties it was a nice experience to work with all of you!
Ines

October 21, 2018
Unprompted review
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Reply from Acre Properties

Hello Ines

Thank you for your lovely review and it was great to have you as part of team.

Being part of the team and having rented in London , you got the opportunity to see how we are different to other lettings agents and the standards of our properties from invididual private rooms, flats, houses and social housing as well.

We miss you here and we hope life is treating you and family good back in Germany.

Warm regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

My positive experience with Acre Properties

My experience with Acre Properties was great. The entire process of securing accommodation through them was very efficient, easy and stress-free. I have no reservations about them and would recommend their services to anyone moving to London. Thanks Acre!

October 2, 2018
Unprompted review
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Reply from Acre Properties

Hi James,

Thank you for the review.

We're glad you've had a great experience so far.

We hope you enjoy your flat.

From all at Acre Properties

Rated 5 out of 5 stars

Great Service

Acre Properties have delivered amazing service throughout the property renting process. Natalia has been amazing and so helpful. I definitely recommend Acre Properties because they are very professional, transparent, and make everything an absolute breeze.

September 25, 2018
Unprompted review
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Reply from Acre Properties

Hello Andrew

Thank you for your lovely review and recommendation.

We hope you will be happy in your new home, it's a great central location. We try to be make the process of finding and moving into a new home as hassle and stress free as possible, so we are pleased to hear we achieved this.

Kind regards

from all the Team at Acre Properties

Rated 5 out of 5 stars

Highly recommended

I really can’t recommend more. Amazingly helpful and informative. They know their stuff.

September 24, 2018
Unprompted review
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Reply from Acre Properties

Hello Zoe

Thank you very much for you great review and recommendation.

We are always happy to help where we can.

Warm regards



from all the Team at Acre Properties

Rated 5 out of 5 stars

Very good service and excellent staff

September 17, 2018
Unprompted review
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Reply from Acre Properties

Hello Nathan

Thank you for your excellent review, we hope you will be happy in your new home in Fletcher Road.

Kind regards


from all the Team at Acre Properties

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