As the other reviews say.... this is actually a company in Germany. UPS attempted to deliver my product and asked for over £90 in import fees! - which I rejected. The company are clearly tryi... See more
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READ THEIR HIDDEN T&CS... This company is based in Germany. There fore if delivery is outside the EU, you will need to pay an import tax.. this is devised amount by customs.. The quality of the produ... See more
As others have stated. This is based din Germany but this is not declared anywhere during order process. Massive VAT fee. I refused to pay. Will charge back via credit card for inaccurate adverti... See more
Really happy with the quality of my prints from Acrylic Glass photo. Definition on 30 & 60 cm was amazingly good, even though I only had 2MB photo files. Colour reproduction great. Recommended.
2.4
Poor
28 reviews
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Very poor quality- like a scratch card
Bought an acrylic photo and the back is like a scratch card.
There is no protection on it and as soon as it came out the box it scratched and now I have a see through mark . Would not buy anything else!!
I reported it and got a reply to say there's nothing they can do and that the back is very sensitive!
January 25, 2023
Unprompted review
No unsubscribe button in unsolicited…
No unsubscribe button in unsolicited emails, therefore spam
July 13, 2022
Unprompted review
Import charges so beware
i was not made aware that there would be import charges to be paid to UPS when I phoned Germany the lady I spoke to told me abruptly to blame BREXIT and the UK Government. She said that tere was a disclaimer at checkout but I did not see one and there was no mention in their general terms and conditions. Buy UK in future.
March 22, 2022
Unprompted review
The company didn’t make me aware of the…
The company didn’t make me aware of the extra fees. I had to pay import taxes plus a collection/handling fee to UPS for collecting the import taxes. The pictures were ok, but the unexpected £56 on top made me feel cheated, as it was not mentioned while I placed my order.
October 26, 2021
Unprompted review
Be aware of import fees!
Be aware of import fees!
We purchased from this company and checked delivery FAQs to make sure we knew what we were signed up for. Just had an email from UPS charging us for import costs. On closer reading this is because of Brexit and the company being based in Germany despite having a .co.uk website. There is no mention anywhere of import costs. Ours was £50 so be mindful when purchasing that hidden fees will occur.
October 13, 2021
Unprompted review
Do not fall in the trap!
Hidden fees to import the good in the UK. We called the customer service and the arrogant lady on the other side of the phone simply cut the conversation short saying there was no refund for customize prints and that the custom duties are not their business (£50 over an order of 150£, shipping included). They use a UK website but based in Germany. Pretty long shipping time as well. To avoid, honestly!
April 8, 2021
Unprompted review
THE COLLAGE CONFIRMATION WAS NOT WHAT I SUBMITTED
I took ages compiling collages for my husband's 60th birthday. I found the process not entirely user friendly. The company are based in Germahy. When I submitted the collage, the collage confirmation was not as I had submitted. It had at least 3 duplicates in it. i WOULD NOT HAVE CONFIRMED SOMETHING WITH DUPLICATIONS! When I tried to cancel the order the next morning stating my 14 days cooling off period, I was told it was too late and the coolling off period did not apply to collages. I am now left with a collage costing over £50 that will be no use.
I am not impressed and intend to take this to the Trading Standards in the UK also.
October 22, 2018
Unprompted review
Acrylic-glass-photo.co.uk AVOID THEM
Bought a picture for a Christmas gift, the price was in excess of £200. I opened it after Christmas to mount it and it was damaged. The company point blank refused any assistance, despite sending photo evidence and keeping the wrapping to show the damage was already under it all. The company claim that as it is over month then they won't entertain the damge. Clearly they don't understand the concept of Christmas gifts. I am currently disputing by PayPal. Avoid them.
December 29, 2016
Unprompted review
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