I wish I didn’t even have to give one star to be able to write a review on them. They are absolutely terrible. PLEASE if you’re thinking of insuring your vehicle with this company… DO NOT!! I was un... See more
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See what reviewers are saying
The claim journey has been very stressful until Shannon Kidd took it over from previous case handlers. She has been absolutely amazing throughout the process. She’s polite and professional, made sure... See more
The process of claiming for my car was pretty simple and straightforward. It’s just a slight shame that the lines are open up until 5pm since I work a 9-5 job with strict phone use policy but service... See more
Company replied
Kango was a splendid associate. I spoke with an employee prior to him that was disgusting and she made me very upset but Kango was able to meet my needs and calm the situation down. He went above and... See more
Company replied
Company details
Written by the company
Beginning in 1999 in Cheadle, Cheshire in the North of England, as an uninsured loss recovery agent, Action 365 has expanded to provide exceptional products and comprehensive business services that support and strengthen our clients own business growth by providing the best possible motor claims accident management services for insurers, brokers and hire companies. Action has developed a national reputation for excellence with over 200 years of combined experience, and is reported by the UK Companies House as amongst the industry’s most successful and financially reliable performers.
Contact info
BizSpace, Cheadle Place, Stockport Rd, Cheadle Point, SK8 2JX, Cheadle, United Kingdom
- 0161 488 3888
- info@action365.co.uk
- action365.co.uk
3.3
Average
798 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Worst company ever!
This is the worst company I ever dealt with in my whole life! More than 2 years and simple 50/50 case has not been closed. They never provide any updates. You have to call them every time. Customer Service is not able to access internal data to provide feedback if the case has been moved to another department (within Action365). In addition, they cannot provide you phone number to that another department! So what is the purpose of the customer service here?! The best situation is now... I called them today and I have been informed that my case has been transferred to another external company and they cannot help me anymore!!! Can you imagine they shifted your account to 3rd party without any communication/announcement.
Please make sure you won't use them as your case will be opened forever and you wouldn't have a clue what is the current status and who is dealing with your issue! After the feedback below I would like to ask Action365 to comment the event that my case has been taken over by another company without any communication with me. How you deal with it? Now I am in the situation that I have no one to come back and ask about my case! And NO I do not accept your apologies as you didn't resolve any of my issues!
June 18, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. We're committed to providing great customer service and I'm sorry to hear of your less than satisfactory experience. When handling claims, there are many communication exchanges and a requirement to involve other representatives in order to reach settlement. Progression is also reliant on responses from all parties involved. Unfortunately, this can be a lengthy process. I hope you will accept our apologies that your experience did not meet expectations.
Amazing initial call (By Rebecca) that…
Amazing initial call (By Rebecca) that was regarding a previous incident. Thanks!
June 7, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that Rebecca has achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Avoid Action 365
Issue still hasn’t been rectified and I am still waiting for my invoice to be paid. This is totally unacceptable !
June 5, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. I'm sorry to hear this hasn't been resolved and hope you will accept our sincere apologies. We are looking into this as a matter of urgency in order to get the matter resolved as quickly as possible.
Very clear in what they was saying and…
Very clear in what they was saying and made it easy to understand.
May 22, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Good Communication
Good clear information about the claim. I’m not at all used to the process but feel better now for discussing it with a professional.
May 13, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! It's great to hear that speaking to us has made you feel better. Our priority is delivering an excellent customer service and we're thrilled we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
The whole process was very quick and…
The whole process was very quick and easy, I was helped in a very caring and understanding way by informative staff. Georgia and Mia were fantastic
May 3, 2024
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
No pay out!
I was involved in a car accident back in April 2022 when the other driver went through a red light and crashed into the side of us. I had a phone call from Action 365 on Friday 19th April that I can accept the claim pay out that day, which I did as it took almost 2 years to get something out of them. On Wednesday 24th
April, I emailed to ask for an update and was told on Tuesday 23rd April that the payout got authorised by a manger and I should have the money shortly. Forward to Thursday 2nd May I still have no money and I can't get in contact with anyone about this pay out! Awful company and I will advise anyone not to use them!
I have also been advised by Official injury that if they don’t make payment tomorrow prior to the 10 day notice arrangement. I will have to take this to court!!!
I honestly don’t understand how this company is still standing as most of the reviews are 1*
April 19, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. Our claims team are looking into this as a matter of urgency in order to resolve the matter.
Friendly staff explained everything…
Friendly staff explained everything very clear
May 2, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
I have a claim going on since the 17…
I have a claim going on since the 17 Oct 2023 and have no idea what's going on still I've been left without a car since I lost my job because i could no longer get there I fell in to debt because I'm still paying finance and insurance for a car i cant drive it feels like they are doing everything not to sort my claim out had to go citizens advice because i was sick of being passed around and nothing happening
October 25, 2023
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. I've located your details and can see we have been attempting to contact you. We would really like to speak to you to resolve this matter. I've passed your details to our claims team, who will make further attempts to contact you. Our claims team can be contacted on Tel: 0345 528 0262, in the event we are unable to make contact with you using the details we hold. Kind regards
Very poor experience!
Very poor experience, the process was very lengthy and time consuming.
April 24, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. We’re so sorry that your experience did not match your expectations. We're committed to providing great customer service and hope you will accept our apologies. Your feedback is valuable to help us improve our service and deliver a better experience next time. If you have any further feedback, please feel free to get in touch.
Don't use this insurance company!
Don't use this insurance company!
I have been fighting with them for nearly 3 years to pay a claim out which has gone to a CCJ because they didn't pay the costs out on time. I still have the CCJ on my records and still fighting to get tis removed.. absolute shambles of an insurance company
April 24, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. We're reviewing your details to look into this matter for you and will be in touch to discuss this further as soon as we have an update.
very reassuring and helpful.
April 22, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars! We are happy to hear you had a great experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. Please feel free to get in touch if you have any further feedback to help us improve our service.
Sorry I never paid much attention to…
Sorry I never paid much attention to the ladies name , but she was very helpful.
April 19, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Totally incompetent
Unbelievably slow response times to emails. Nobody there is interested in or capable of handling a fake-claim money scam, which has also meant I've been unable to get Insured at all. Complaints process is useless
April 18, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. We're reviewing your details and will be in touch to discuss this further.
Person I spoke to was very…
Person I spoke to was very understanding and I felt she noted everything I said
April 17, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Kango extremely helpful and polite
Kango was extremely helpful and polite. explanations were simple and straightforward. He was most patient and courteous.
April 15, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars. We're thrilled Kango provided you with an excellent customer service. We aim to provide the greatest possible experience to our customers and we're pleased that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Helpful and very assisting
Speaking to a young man Kanga very helpful and patient listening to me unfold my story, able to assist at every level, pleasant to speak to you Kanga.
April 15, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your 5-star review. We aim to provide an excellent customer service and are so pleased to hear that Kango achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Spoke to Peter- claims handler after…
Spoke to Peter- claims handler after being passed around a fair bit. He was very professional and helpful with my query, taking the time to listen and fully understand my problem and giving good information. More staff like Pete is what is needed in a call service environment. Well done Pete
April 11, 2024
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with Pete. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Action 365 is most definitely not fits…
Action 365 is most definitely not fits for purpose
I had compensator Tasneem Jannat from action 365 communication with doctor from med co outside OIC About my injury ,Medco doctor Naginah Choudhuri be aware if you ask to go see her
Ask for another doctor immediately
Should be ashamed of way their conductor themselves
It is most definitely not in your code of practice
They denied any wrong doing even told my solicitor their shared information about me when clearly disputer doctor claimed also ..No apology
Financial ombudsman could not even help in this situation
Because I am third party
Person crash into me taking full liability avoid avoid at all cost unless you want lack of communication lie after lie false promises.
There protected by government
Still conduct themselves like this avoid avoid at all cost otherwise you will be so stressed out
Took them over 1 years to investigate themselves if you are not insurance by them ..Stay far away from action 365 majority off staff are liers there trained to mislead customer acting on behalf other insurance company
Doing all dirty work ..
I would rather don't comment on my review
We're committed to providing great customer service and would like to make things right.
Words words no action only words
Action 365 should have there licence taking away from them period
RE: I am looking for update [ref 627995tp1]
This is my reference which I sent previously
My expectations are you having a laugh 😂
Reply from someone that is anonymous
January 1, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. We’re so sorry that your experience did not match your expectations. I've been unable to locate your details with the reference provided and have sent you a message to confirm this is correct. Please help us to improve by providing more information, so we can review your details and look into this further. Thank you.
Thank you for providing further information. I have located the claim and we are currently looking into this as a matter of urgency. We will be in contact to provide an update shortly.
Good afternoon Pb. We have reviewed your details and have been corresponding with your appointed representative in line with regulatory requirements. You will need to contact them for further updates so that they can deal with any ongoing matters.
Kind regards
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