I wish I didn’t even have to give one star to be able to write a review on them. They are absolutely terrible. PLEASE if you’re thinking of insuring your vehicle with this company… DO NOT!! I was un... See more
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See what reviewers are saying
The claim journey has been very stressful until Shannon Kidd took it over from previous case handlers. She has been absolutely amazing throughout the process. She’s polite and professional, made sure... See more
The process of claiming for my car was pretty simple and straightforward. It’s just a slight shame that the lines are open up until 5pm since I work a 9-5 job with strict phone use policy but service... See more
Company replied
Kango was a splendid associate. I spoke with an employee prior to him that was disgusting and she made me very upset but Kango was able to meet my needs and calm the situation down. He went above and... See more
Company replied
Company details
Written by the company
Beginning in 1999 in Cheadle, Cheshire in the North of England, as an uninsured loss recovery agent, Action 365 has expanded to provide exceptional products and comprehensive business services that support and strengthen our clients own business growth by providing the best possible motor claims accident management services for insurers, brokers and hire companies. Action has developed a national reputation for excellence with over 200 years of combined experience, and is reported by the UK Companies House as amongst the industry’s most successful and financially reliable performers.
Contact info
BizSpace, Cheadle Place, Stockport Rd, Cheadle Point, SK8 2JX, Cheadle, United Kingdom
- 0161 488 3888
- info@action365.co.uk
- action365.co.uk
3.3
Average
798 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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People also looked at
still not paid out
had an accident back in december which was the fault of the 3rd party. Pukka are the 3rd party insurer. Have been told on numerous occasions that payment had been made and will be in my bank in 3-5 working days but still no sign of it (that is of course when they choose to respond). Was told last week it had been escalated to head office as a priority but still no sign of the money. it is getting beyond a joke
April 8, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. We're reviewing your details and will be in contact as soon as we've looked into the matter further.
Good and patience when dealing with…
Good and patience when dealing with enquiries. Give feedback on time
April 8, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Customer service received especially…
Customer service received especially from Kango, was very helpful indeed. He was patient and empathetic towards my case throughout our phone call. Highly recommend his service to my friends and family.
April 8, 2024
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with Kango. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Made everything easy and straight…
Made everything easy and straight forward
April 8, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! We're thrilled to hear we've achieved our aim to deliver an excellent customer service. If you have any further feedback to help us improve our service, please feel free to get in touch.
It has been more than a year since my…
It has been more than a year since my accident despite taking the matter to ombudsman and they made the decision that my car need to be repaired action 365 authorised the mechanical repair by BMW and then refused to do the body repair saying total loss but they are not complying and yet not paid the repair to BMW the customer service is ziro many times I call they dont answer the phone and when they do they say someone will call me back but they never do its a very dodgy company
April 3, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. I'm sorry that you have had difficulty in getting this resolved. I have sent you a direct message asking for more details so we can look into this for you. If you are unable to provide a reference number, please can you provide your vehicle registration to help us locate your details. I will then pass this over to one of our claims handlers to contact you, as we would really like to resolve any outstanding issues as soon as possible.
Hi action 365 what a joke car was…
Hi action 365 what a joke car was stolen November 2023 I’ve jumped threw hoops to comply with everything they wanted just one excuse after another it’s now 3rd April 2024 still haven’t paid my claim!!! Never reply to emails I send you get treated like your a criminal so disgusted by the treatment they give you more excuses day after day month after months!!! Claimant Mr mark campbell claim ref 206640 still waiting for claim to be settled
April 3, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. We’re sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We are committed to providing great customer service and can see that we have recently discussed this with you. I have passed your details to your claim handler for further review and we will be in touch in discuss this further.
Action365.co.uk is an unequivocal sham…
Action365.co.uk is an unequivocal sham of an insurance company. Despite the case(ref:637983)(Policy number-PACVMUL8PN80026808) dragging on for a year and their acceptance of liability five months ago, they have shamelessly failed to fulfil their obligation. All requested evidence and proofs had been provided, after which they accepted liability before five months, yet they have since failed to respond or make any acceptable payment. Their egregious lack of communication is appalling; there is no one available to address concerns over the phone, and emails go unanswered. Despite numerous attempts to engage them, they have deigned to respond to only two emails, both of which merely acknowledge their liability without any action. This blatant disregard for their responsibilities underscores their fraudulent practices. Rest assured, I will pursue all necessary legal avenues to hold them accountable for their deceitful actions. They are an absolutely dodgy company to deal with.
April 12, 2023
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. We're reviewing your details and will be in touch to discuss this further.
Kango!! He’s a legend!
Kango was a splendid associate. I spoke with an employee prior to him that was disgusting and she made me very upset but Kango was able to meet my needs and calm the situation down. He went above and beyond to assist me after speaking with multiple agents. He verified that I had received the literature before hanging up.
March 26, 2024
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service. We're so pleased to hear Kango achieved this and resolved your issue. If you have any further feedback to help us improve our service, please feel free to get in touch.
I had an accident in may 2023
I had an accident in may 2023. My car was totalled!
My insurance told me I had to claim my excess back from my the 3rd parties insurance.
I emailed action 365 in June of 2023 and only heard back from them march 2024. It took them 9 months to come back to me. They requested further information to be able to make the payment. I am still waiting on the payment nearly 3 weeks on when advised it would only take 5 working days.
I'm appalled by this company. I will be opening a case with the ombudsman, as they are not returning to me the money I am owed.
March 27, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. I'm sorry that you have had difficulty in getting this resolved. I have sent you a direct message asking for more details so we can look into this for you. If you are unable to provide a reference number, please provide your registration number to help us locate your details. I will then pass this over to one of our claims handlers to look into further, as we would really like to resolve any outstanding issues as soon as possible.
Reply from Action 365
Thank you for the 5-stars! We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Kango was very helpful with correcting…
Kango was very helpful with correcting information regarding the incident
March 22, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
WORST CUSTOMER SERVICES
I have just come of the phone after speaking to someone.And to my shock I have been told there is no file on claim reference that I gave 603215 I also gave the registration number of my vehicle BX61 VLB Date of accident 21/02/2022.
Reg No their drivers vehicle DV08 ACU.
I have trying to sort this out and after several E MAILS last one 18/09/23.
I have proof of previous e/mails from initially Safina Rafiq /Sarah Martin/Rosina Mily..It seems like they have buried this as to why there is no trace.
This is the WORST customer service I have experienced.
May I request someone to look into this and settle this before I get legal action on this.
Mr Mohammed Latif
March 20, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. I have located your details and have arranged for the file to be reviewed. We will be in touch to discuss this further.
Keep the person in touch up to date…
Keep the person in touch up to date what's going on.
January 10, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. Your feedback is valuable in helping us improve. We aim to provide the greatest possible experience to our customers, and we're sorry to hear that your experience was below average one on this occasion.
Great Customer service from Kango
I was put through to Kango and he efficiently sorted out my issue re: proof of a letter.
He remained on the call to check that the e-mail had come through to my account.
Thank you for your help :-)
March 13, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your lovely review of your experience with Kango. We aim to provide an excellent customer service and are really pleased to hear we've achieved this. Please feel free to get in touch if you have any further feedback to help us improve our service.
Spoke to a lovely chap named Peter who…
Spoke to a lovely chap named Peter who was very efficient! Thank you so much for all your help.
March 6, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. I'm so pleased to hear of your excellent experience with Peter. Our priority is delivering excellent customer service and we're thrilled to have achieved this. Please do get in touch if you have any further feedback to help us improve our service.
Friendly staff
Spoke to Chris today about my claim, he was very kind and explained everything clearly
March 6, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Kango your agent was very friendly and…
Kango your agent was very friendly and extremely helpful , he made the conversation a very simple and straightforward experience .
March 6, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your 5 star review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Very friendly And helpful
March 4, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Had nothing but issues trying to get a…
Had nothing but issues trying to get a claim processed. Very poor communication. Seems like they are try8ng all they can to refuse my claim. I will be taking further action with my Solicitor/Barrister.
October 30, 2023
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and are currently reviewing your details. We will be in touch to give further updates as they progress.
AVOID THIS COMPANY
AVOID THIS COMPANY
I was in an accident in Oct 22 where i was at fault and my car was a total loss. The company is impossible to get in contact with. I recently received court documents stating that the other party is claimimg for personal injury. I have been trying to get in contact with action 365 to discuss this for the past 2 weeks with no success. I have also sent multiple emails with no reply. There is a deadline to respond to this court action and i am totally in the dark about what to do.
February 27, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. I've arranged for one of our claim handlers to review your details and they will be in touch soon to discuss this further.
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