I wish I didn’t even have to give one star to be able to write a review on them. They are absolutely terrible. PLEASE if you’re thinking of insuring your vehicle with this company… DO NOT!! I was un... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The claim journey has been very stressful until Shannon Kidd took it over from previous case handlers. She has been absolutely amazing throughout the process. She’s polite and professional, made sure... See more
The process of claiming for my car was pretty simple and straightforward. It’s just a slight shame that the lines are open up until 5pm since I work a 9-5 job with strict phone use policy but service... See more
Company replied
Kango was a splendid associate. I spoke with an employee prior to him that was disgusting and she made me very upset but Kango was able to meet my needs and calm the situation down. He went above and... See more
Company replied
Company details
Written by the company
Beginning in 1999 in Cheadle, Cheshire in the North of England, as an uninsured loss recovery agent, Action 365 has expanded to provide exceptional products and comprehensive business services that support and strengthen our clients own business growth by providing the best possible motor claims accident management services for insurers, brokers and hire companies. Action has developed a national reputation for excellence with over 200 years of combined experience, and is reported by the UK Companies House as amongst the industry’s most successful and financially reliable performers.
Contact info
BizSpace, Cheadle Place, Stockport Rd, Cheadle Point, SK8 2JX, Cheadle, United Kingdom
- 0161 488 3888
- info@action365.co.uk
- action365.co.uk
3.3
Average
798 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Customer service
Staff took time to explain situations surrounding the intended claim
February 23, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Reply from Action 365
Thank you for taking time to leave your review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. Unfortunately, I am unable to locate your details without further information.
Our claims team can be contacted on 03455 280 262. Please do get in touch to discuss this further as we are keen to resolve the matter to your satisfaction.
very kind and patient
Rebecca was very kind and patient. I am ill, and still new to car insurance in general, as a newer driver. She explained carefully and in an easily understandable manner what was needed from me, and what the next steps were. My only issue was getting through to the correct company. I had to be passed from wise driving as I could not easily find a direct contact number for yourselves. Other than that, very efficient and helpful service. Thank you
February 22, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this for you as a newer driver. If you have any further feedback to help us improve our service, please feel free to get in touch.
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had an excellent experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Spoken to mr KANGO
Spoken to mr KANGO. He was very polite and very professional when I spoke to him. He asked me very specific questions, and explained everything in detail. Thanks
February 21, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and leaving a wonderful review. Our priority is delivering an excellent customer service and it's great to hear that we've achieved this. Please feel free to get in touch if you have any further feedback to help us improve.
Polite,helpful staff.
The people I spoke to were polite, helpful & clear.
The keypad selection process to get to the right department was a little unclear & tedious.
February 19, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. Your feedback is valuable in helping us improve. We aim to provide an excellent customer service and are pleased you've had a good experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Professional and helpful
Firstly I dont know the name of the guy i spoke to which is not fair.
He dealth with my query very nicely, he was very professional, polite and calm
Answered all my questions and suggested few things to keep in mind for future reference.
February 19, 2024
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Extremely helpful
Kango was extremely helpful, made me feel at ease and answered all my questions I had.
Thankyou
February 14, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your 5-star review and share your experience. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Really helpful and made everything easy…
Really helpful and made everything easy to understand
February 13, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Bad Debt They don't pay
We are a business who had written authorisation to complete work on their clients vehicle. The car was returned fully repaired and the client signed a note of satisfaction to that effect. That was in October 2023. Despite numerous emails and calls on a weekly basis, wasted time spent, we still have not been paid, all staff state there is no reason why we have not been paid...SO PAY UP your debt. Their complaints department is useless too as they just tell you the same story. We can't speak to a manager, despite asking for 3 calls backs, no one can speak to accounts , they don't take calls, emails only from staff. My patience has clearly came to an end, even sending an email stating we will take them to court, seeking compensation makes no difference. We are now instructing lawyers to take them to court.
February 13, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. I'm sorry that you have had difficulty in getting this resolved. I have sent you a direct message asking for more details so we can look into this for you. I will then pass this over to one of our claims handlers to contact you, as we would really like to resolve any outstanding issues as soon as possible.
Thank you for providing further information Angela. I have located the claim and we are currently looking into this as a matter of urgency. We will be in contact to provide you with an update shortly.
Better off having no insurance stay away
one star is too much!!!! This company are the worst insurance company ive had to deal with apart from Acorn. My claim has been going on with them for not far off 2 years now. But the person they insured that rammed my car when i was broken down who was over the drink drive limit has already been paid out (apparently) I was almost killed by the person insured with them. Over 2 weeks has passed since they were due to pay me out via Flint Bishop. After I reluctently accepted there Joke of an offer the 3rd time. Always a reason to require more documents from me to buy more time since every stage of my claim This company should be closed down and not be allowed to call them selves an insurance company. They would be better off running a circus as they are a massive bunch of clowns!!!!!
January 29, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. I've passed your details to our claims team to look into this further so that we can resolve the matter. The claim handler will contact your representative to discuss this further where appropriate.
Friendly and helpful
February 6, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Mohan was brilliant helped me a lot and…
Mohan was brilliant helped me a lot and nice guy. Explained everything to me clearly. Give him a raise
January 31, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are so pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
I am happy they rang back however I…
I am happy they rang back however I feel more empathy towards the customer is needed. There was no empathy in the phone call or reassurance that things will get sorted especially for someone who doesn't know what to do.
January 29, 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. Your feedback is valuable in helping us improve. We aim to provide the greatest possible experience to our customers, and we're sorry to hear that your experience was below average on this occasion. If you have any further feedback to help us improve our service, please feel free to get in touch.
Very good and my life so much easier…
Very good and my life so much easier using these guys.
January 24, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Have been very helpful so far and…
Have been very helpful so far and friendly manner over the phone.
January 24, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Red flag ! Scam be aware !
Please please don’t believe in recent reviews here Please check Google reviews too and you’ll see who these people are.Don't believe in their replies here they will misled you to make you think that they are not who they are.
If you had to deal with this department it means you are another victim of their SCAM.
One word tho describe those people SCAMMERS Their business model or should I say scam is based on a simple Ponzi scheme system All matters to them is money coming in and the customer is not important They sell you a cheap product with all good looking benefits with it for cheaper price that you would not find elsewhere and the problem starts when you claim as there is no money to cover what you’ve been promised in your terms and conditions and what you’ve paid for.
This is a scam network and a lot of others are involved. I’m investigating them for more than a year now as I was a victim of their scam too.No matter what they say to you to make them look good it’s a lie don’t believe in any word they saying. Now the main company there is Mulsanne insurance with is registered and regulated by FCA in Gibraltar.
Please remember when you take your insurance read who is underwriting your policy be aware of Mulsanne as they are on the top of this scam network. They have many brokers and they constantly changing brokers to mislead you.
They will mislead you and gain time again and again until you’re tired and exhausted and you give up.
We have power to stop this but we need to be united so please share this and make everyone around you aware and remember MULSANNE INSURANCE is the main underwriter and they are on the top of this scam ladder before you buy your premium check who underwriter is !
Their scam network is slowly falling apart and they are aware of this it’s a matter of time Don’t believe in their replies here and reviews their ship is sinking and they are just trying to catch the last breath with all lies but they don’t understand something that KARMA will always come back and the truth will prevail.
January 24, 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review.
Action 365 are a registered company in England and Wales, no 3839322. We are authorised and regulated by the Financial Conduct Authority, our firm reference number is 306011.
I can see there has been regular communication recently and your claim is progressing. I hope you will accept our apologies for your less than satisfactory experience.
Caring,professional,empathetic
January 19, 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Robert Nisbet
Very difficult to get through to the correct department
January 17, 2024
Unprompted review
Reply from Action 365
Thank you for the 4-stars! We're happy to hear you had a positive experience with us and value your input. We aim to provide an excellent customer service and are pleased you've had a good experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.