The bottle makes bold claims – “supercharged to pH 9+” and “hydration to the next pH level” – but the reality is far less exciting. Yes, it’s slightly more alkaline than normal bottled water, a... See more
Company replied
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See what reviewers are saying
Water tastes fine - am part way through 48 bottles - very drinkable and tentatively helping my acid reflux. Is it better than an antacid tablet? Jury’s out. Sports passes are rubbish though mainly tas... See more
Company replied
Empty promises 2 days promised delivery but never happened. I now remember why I cancelled the previous order many moths ago. Yep. They didn’t deliver. Obviously don’t value their customers and... See more
Company replied
Delivered on day 2 of the three day delivery period. (london) Water quality hasn't let me down (so far!) This water actually tastes different (in a good way) and doesn't cost an arm/limb per c... See more
Company replied
Company details
Written by the company
Actiph Water is the UK's leading alkaline ionised water, helping you to charge up and achieve more every day. We take fresh Shropshire spring water, add a unique blend of electrolytes and then ionise by supercharging the water between platinum and titanium plates, removing sour tasting acidic ions and leaving a clean, smooth alkaline water that's bottled at pH 9.8. Actiph is available in 100% recyclable glass and PET bottles and, as part of our ongoing efforts to be a climate positive organisation, we've partnered with Ecologi to help offset our carbon footprint. As a result, we're planting a tree for every case sold in our online store (Actiph.Shop)! Drink Actiph. Be Active.
Contact info
United Kingdom
- actiphwater.com
3.4
Average
359 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Grand daughter loves this water will…
Grand daughter loves this water will have to keep her happy now.
July 4, 2023
Reply from Actiph Water
Thanks Kay! We're so pleased to hear this :)
Reply from Actiph Water
Thanks so much! Great to hear.
ugly subscription order price hike
was ordering via Amazon for a few months via subscription was happy with the price i was getting for fortnight delivery till i found out my last order jacked the price up a 3rd so from £9.90 per case to £14.38 per case essentially wiped out the savings I'd made and I had to cancel the order, the price is just not sustainable for 12 600ml the Price of this product is purely a monopoly pricing issue because NO other products on the market are selling ionized water and this trend really needs to change.
July 4, 2023
Unprompted review
Reply from Actiph Water
Hello, sorry to hear you had this experience purchasing from Amazon. Please note, we (Actiph) do not control the pricing on Amazon - this is at Amazon's discretion. If you'd prefer, you can order from actiphwater.com on subscription for £21.59/month for 24 x 600ml - equivalent to £10.80 for 12. Hope this helps and thank you for sharing your experience with us. All the best, The Actiph Team
Reply from Actiph Water
Thanks so much!
Stolen delivery immediately replaced
My pqckage was stolen by the driver (he declared to have delivered without having proof of it, and perhaps on a day where I was at home and didnt receive anything), your customer service immediately arranged another shipment which I received the day after (today). Brilliant experience from ActiPH. Thumbs down for DPD but its not your fault.
June 13, 2023
Reply from Actiph Water
Hi Andrea, thanks for your lovely review and so sorry again about the issues you've experienced. We'll be sure to feed this back to DPD to ensure it doesn't happen again. Thanks again and all the best, The Actiph Team
Everything from delivery to emailing…
Everything from delivery to emailing the company is flawless, the water itself is so nice to drink.
June 13, 2023
Reply from Actiph Water
Thanks Jessie - so thrilled to hear this!
Fast efficient service as always.
May 31, 2023
Reply from Actiph Water
Thanks Steven - so pleased to hear this!
Reply from Actiph Water
Great to hear - thank you!
Great experience with a very helpful
Great experience with a very helpful team. Looking forward to working with Actiph further.
May 30, 2023
Reply from Actiph Water
Thanks so much - thrilled to hear it! Looking forward to serving you again in the future.
Do not trust this company to take money…
Do not trust this company to take money out of your account on a subscription service, you point blank do not receive your goods and the customer service is shocking unless you are willing to chase them up repeatedly for weeks you will not get your deliveries. It’s a shame because it’s actually a great product but the service and trustworthiness of the company is very poor, I do not recommend.
June 2, 2023
Unprompted review
Reply from Actiph Water
Hi Emma, thanks for this feedback and so sorry to hear your delivery frustrations continue. I know you've been speaking with our customer service team who have been back and forth with DPD to understand why these issues persist, and who are continuing to try and resolve this for you. We've been carrying out extensive testing over the past few months to attempt to refine our packaging for our glass orders to ensure that rough handling in transit does not result in so many breakages. We still have a long way to go on this, but please rest assured we're trying our best to improve this regrettable situation. Unfortunately, couriers do not always report back to us when items are damaged in transit, often meaning the first we hear of any problems is indeed when a customer reports this to us, resulting in unnecessary delays resolving issues like this. Please accept our sincere apologies again for the inconvenience caused. Our customer service team are working on your query and will come back to you shortly, but we will go ahead and refund your last order but continue to try and get your product out to you. Apologies once again and thank you for your patience whilst we try to resolve this. The Actiph Team
Amazing quality and taste
Amazing quality and taste - revolutionalised my water consumption - really surprised at the strength of flavour
May 24, 2023
Reply from Actiph Water
Thanks John! We're so pleased to hear this!
Reply from Actiph Water
Thanks Callie - great to hear!
Outstanding service and fabulous water
Outstanding service, quality and water product great
May 18, 2023
Reply from Actiph Water
Thanks so much, Sam!
I placed order and delivery was 2days…
I placed order and delivery was 2days later brilliant service 10/10.
May 9, 2023
Reply from Actiph Water
Thanks Anita - so pleased to hear this!
Reply from Actiph Water
Thank you!
Easy to order Quick delivery
Easy to order
Quick delivery and straight up to the top floor flat !😊
April 19, 2023
Reply from Actiph Water
Thanks so much - we're thrilled to hear this!
Reply from Actiph Water
Thanks Phillip - much appreciated!
Happy water lady
I'm not very good with technology & don't like ordering anything online - in case I press the wrong key etc. ?!
However I found the ordering of the Actiph water bottles very quick & easy indeed. I was pleasantly surprised by how quickly they arrived also.
Many thanks.
April 13, 2023
Reply from Actiph Water
Thank you! We're thrilled to hear this.
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