I used ACTIV's free repair pick-up and drop-off service, as I am based in Canterbury. This all went very smoothly, and the repairs were done professionally and quickly. The team were also very clear i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve wanted to use my cycle to work scheme (Halfords) for years and never been able to find a decent bike that my LOC voucher value could cover. When it did, there would be some other catch, like no s... See more
Ordered a bike online from Activ Cycles and the next day received an email checking measurements to make sure I have picked the correct size. Bike was built and hand delivered by a mechanic who went... See more
Service from my first telephone enquiry was excellent. Very knowledgeable about products, , very quick and personable response on the phone. Personally delivered my bike and took time to adjust it... See more
Company details
Written by the company
Activ Cycles has been Kent’s premier independent bike shop for over 30 years, with stores in Folkestone and Ashford. We are passionate about cycling and will always to go the extra mile to exceed customer expectations. We are proud to be a Trek Partner Store with an extensive stock of quality bikes and equipment across the full range of road, mountain, eBikes, gravel, cyclocross, hybrids and kids bikes. Free bike fits from our experienced technicians are available on all new bikes, with fitting studios at both of our locations. Fully-qualified Cytech mechanics are on hand in our workshops to accommodate your servicing and repair needs, and all our staff have a wealth of knowledge and experience to provide advice on any aspect of cycling. Beyond this, we strive to be a local hub for cycling and help get the local community out riding, promoting local events and shop rides. We are also pleased to be able to provide home delivery of bikes within Kent, Sussex and Surrey, bringing the in-store service to your doorstep.
Contact info
Unit 1 & 2, Kingfisher Business Park, TN24 8DG, Ashford, United Kingdom
- 01233 424 002
- sales@activcycles.co.uk
- activcycles.co.uk
4.8
Excellent
407 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keefer was extremely helpful and timely…
Keefer was extremely helpful and timely in helping sort out my bike before a trip with a few unexpected last minute surprises. Very knowledgeable and good communication. Would highly recommend. Thanks again.
July 9, 2024
Quick delivery and a great price too!
July 11, 2024
Fantastic company super prices fast…
Fantastic company super prices fast delivery thoroughly recommend
July 5, 2024
Great bike delivery
Great bike delivery! Competitive prices, great communications. Activ cycles were prompt with any queries and the bike and its delivery were fantastic. I opted for the personally delivery service and it was amazing.
July 2, 2024
Disappointing, poor bike service
Disappointing. Had a service on my road bike. Took it in with disc brake problems. Needed other work which was fine but my bike came back much worse than before it went in. Discs making an horrendous noise and not engaging properly. Chain rubbing on front mech, cable guide for down tube missing. Cables rattling making the bike sound like a bag of spanners.
Phoned the shop and they offered to correct the issues but would have had to take it back and leave it with them again for a number of days. Don’t expect to pay for a service only to get my bike back running worse than when it went in. I will get it corrected elsewhere. Very frustrating.
June 13, 2024
Unprompted review
Great service and advice.
June 29, 2024
Great service
Great service, very knowledgeable, patient and understanding guys. Highly recommended.
June 18, 2024
Unprompted review
Shocking service
Shocking service. Charged me £24.00 for personalised delivery to be delivered with an active cycles staff member. The company just shipped the bike off with a 3rd party delivery company.
The bike still hasn’t arrive over a week later.
Won’t use them again.
June 13, 2024
Unprompted review
Excellent service
Bought a Trek Rail a little while back and love it.Took it in today for a few minor issues but forgot to book it in Steve sorted it out within half hour of my arrival Thankyou Steve I really appreciate your help today you were brilliant, professional and so helpful Thank you
June 4, 2024
Unprompted review
Awful experience
Just like any other online shops Kishan will send you your bike but once he got your money he won't care wit you. If anything gets damaged or need a new part you won't be able to deal with them. Aftercare is non existing. Nothing is covered under warranty. They don't stock parts either so you won't be able to order anything quickly at all.
There are other shops with same prices so I will not buying from Activ Cycles again. I was let down big time.
March 4, 2024
Unprompted review
Reply from ACTIV Cycles
Hi Attila, I'm sorry that we couldn't meet your expectations this time. As Kishan explained the damage to your bike is not covered under warranty as its not from a manufacturing or assembly issue, but we would provide replacement parts at our cost for you. Kishan also recommended your local Trek dealer in order to expedite the process for you, not to pass the buck. We are happy to take care of any and all warranty claims/work, and the offer of replacement parts at cost still stands if you haven't made other arrangements. All the best.
Very happy customer
Thank you very much for such excellent customer service.
I am extremely happy with my bike and the fitting with Steve was absolutely fantastic.
March 20, 2024
Unprompted review
Purchased 2 electric TREK bikes over…
Purchased 2 electric TREK bikes over long distance, price was best on the internet with free delivery and personel set-up to our door, communication was good and kept up-to-date with delivery info, bikes arrived earlier than planned that was great, set-up was very good and informative, explained everything we could possibly need to know and go the extra mile.
Very good experience and would highly recommend.
Thanks guys.
March 13, 2024
Unprompted review
Poor After service for distance buying.
Good bits.
I liked the initial purchasing of the bike. And understood that because I was buying a sale bike on the cycle to work scheme that they would have to put the 10% back on. The delivery service was great.
Bad bits
However the gears were not correctly set up. So I have now had to take to a dealer for these to be indexed. They reimbursed me the £19:99 for this to be put right at a trek dealer. As I distance bought. But I find it poor that on a bike costing £3700 they will not reimburse me for the 6 week service that comes free with the purchase of the bike, I can take it to them but that would be a 3.5 hour drive both ways. I have bought previous bikes from distance sellers and all of them have been great with this. But this is very poor.
March 5, 2024
Unprompted review
Buying a new bike
I visited Activ cycles 3 times to get as much info about the best bike for me, options & costs, as I could. On each occasion, the staff were helpful, gave useful advice & knowledgeable.
At the point of sale, the sales staff were negotiable over price and a supporting package - the only -ve's were misquoting that the bike included a power meter (it didn't) & the wrong deposit amount. The Bike Fit session was extremely useful. I am very pleased with my new bike.
January 24, 2024
5 Stars to Steve.
First class service from start to delivery .
Many thanks to Steve.:)
Regards Leon.
January 19, 2024
I'm impress how this shop securely…
I'm impress how this shop securely packed my bike.
January 17, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.