I used ACTIV's free repair pick-up and drop-off service, as I am based in Canterbury. This all went very smoothly, and the repairs were done professionally and quickly. The team were also very clear i... See more
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I’ve wanted to use my cycle to work scheme (Halfords) for years and never been able to find a decent bike that my LOC voucher value could cover. When it did, there would be some other catch, like no s... See more
Ordered a bike online from Activ Cycles and the next day received an email checking measurements to make sure I have picked the correct size. Bike was built and hand delivered by a mechanic who went... See more
Service from my first telephone enquiry was excellent. Very knowledgeable about products, , very quick and personable response on the phone. Personally delivered my bike and took time to adjust it... See more
Company details
Written by the company
Activ Cycles has been Kent’s premier independent bike shop for over 30 years, with stores in Folkestone and Ashford. We are passionate about cycling and will always to go the extra mile to exceed customer expectations. We are proud to be a Trek Partner Store with an extensive stock of quality bikes and equipment across the full range of road, mountain, eBikes, gravel, cyclocross, hybrids and kids bikes. Free bike fits from our experienced technicians are available on all new bikes, with fitting studios at both of our locations. Fully-qualified Cytech mechanics are on hand in our workshops to accommodate your servicing and repair needs, and all our staff have a wealth of knowledge and experience to provide advice on any aspect of cycling. Beyond this, we strive to be a local hub for cycling and help get the local community out riding, promoting local events and shop rides. We are also pleased to be able to provide home delivery of bikes within Kent, Sussex and Surrey, bringing the in-store service to your doorstep.
Contact info
Unit 1 & 2, Kingfisher Business Park, TN24 8DG, Ashford, United Kingdom
- 01233 424 002
- sales@activcycles.co.uk
- activcycles.co.uk
4.8
Excellent
407 reviews
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Top notice customer service
Top notice customer service. Rang a number of times to update me on progress of my order and were flexible about delivery times. Delivery was excellent too.
February 15, 2025
Knowledgable and friendly staff
Knowledgable and friendly staff, great price and excellent work getting my bike roadworthy again, 10/10!
February 14, 2025
Fantastic service - friendly and helpful
Just bought a Trek Roscoe 7 and a Trek Marlin+ 8 for my son and me. Steve at ACTIV Cycles was so helpful with all our questions over the phone and in delivering the bikes in person and running through the set up. The service was fantastic and I highly recommend and we love the bikes.
February 12, 2025
First time order.
This was my first time ordering through Activ Cycles. Very happy with the product and price.
Item arrived well packaged and within the expected delivery period.
February 11, 2025
Excelllent service.
February 10, 2025
Great service and communication
Great service and communication. Professional outlook and highly recommended
February 7, 2025
Great service
Extremely helpful. Great communication. Great service all round.
Cycling workshops getting hard to find these days, sadly, highly recommend ACTIV.
February 6, 2025
Pleasure to purchase
Excellent service
Great communication
And aftercare service as well
10/10
Recommended
February 5, 2025
Personal touch
Personal touch. Knowledgeable, well informed staff. Attention to detail is second to none. The main reason I go to Folkestone!
January 31, 2025
Staff so helpful
Staff so helpful . Always get my bikes serviced at Activ . Keefa can’t be more helpful infact every one is helpful thank you
January 31, 2025
Nothing to much trouble
A good experience when nothing was to much trouble. The tyres where changed at no extra cost so I could use the e-bike on tarmac . Would highly recommend.
January 30, 2025
Excellent professional service
January 28, 2025
Converting bike from 10 speed to 11 speed
As always, Activ did a great job & completed it on time. Bar tape is the neatest I've seen!
January 24, 2025
Great service
Great service. Excellent price on hard to find item. Was delivered quickly, well packaged. Will happily use ACTIV again.
January 13, 2025
Brilliant service quick delivery…
Brilliant service quick delivery pleased with my purchase.Many thanks will definitely buy it again.
January 2, 2025
My fit was done at Ashford by Fred
My fit was done at Ashford by Fred. He was an absolute professional and made many adjustments to my Trek Domane + SLR 7 explaining stuff to me all the time. The feel of the bike was transformed plus Fred fitted new pedals for me. Super helpful all the time. Excellent service.
January 6, 2025
Unprompted review
Tremendous service ordered over the…
Tremendous service ordered over the busy Xmas period and I was amazed by the speedy delivery time.
December 28, 2024
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