I used ACTIV's free repair pick-up and drop-off service, as I am based in Canterbury. This all went very smoothly, and the repairs were done professionally and quickly. The team were also very clear i... See more
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I’ve wanted to use my cycle to work scheme (Halfords) for years and never been able to find a decent bike that my LOC voucher value could cover. When it did, there would be some other catch, like no s... See more
Ordered a bike online from Activ Cycles and the next day received an email checking measurements to make sure I have picked the correct size. Bike was built and hand delivered by a mechanic who went... See more
Service from my first telephone enquiry was excellent. Very knowledgeable about products, , very quick and personable response on the phone. Personally delivered my bike and took time to adjust it... See more
Company details
Written by the company
Activ Cycles has been Kent’s premier independent bike shop for over 30 years, with stores in Folkestone and Ashford. We are passionate about cycling and will always to go the extra mile to exceed customer expectations. We are proud to be a Trek Partner Store with an extensive stock of quality bikes and equipment across the full range of road, mountain, eBikes, gravel, cyclocross, hybrids and kids bikes. Free bike fits from our experienced technicians are available on all new bikes, with fitting studios at both of our locations. Fully-qualified Cytech mechanics are on hand in our workshops to accommodate your servicing and repair needs, and all our staff have a wealth of knowledge and experience to provide advice on any aspect of cycling. Beyond this, we strive to be a local hub for cycling and help get the local community out riding, promoting local events and shop rides. We are also pleased to be able to provide home delivery of bikes within Kent, Sussex and Surrey, bringing the in-store service to your doorstep.
Contact info
Unit 1 & 2, Kingfisher Business Park, TN24 8DG, Ashford, United Kingdom
- 01233 424 002
- sales@activcycles.co.uk
- activcycles.co.uk
4.8
Excellent
407 reviews
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Going The Extra Mile
I ordered a bike from Activ Cycles and could not be happier. The customer service was second to none and I couldn't have wished for more. My bike arrived on time, was built as requested and competitively priced.
August 31, 2024
Unprompted review
Quick easy and helpful
Easy to order and quick to be ready for collection. I rang in the morning of collection and they said they were giving it a once over before I got there, then when I was picking it up they asked me to bring the bike back once my boy has had a few rides to make sure everything is still set up right and even offered for me to bring my bike in to give it a once over. Highly recommend.
December 10, 2024
Item exactly as described
Item exactly as described, fast delivery, very pleased with the service
December 9, 2024
Great price but delivery was a tad slow.
November 27, 2024
Great service and advice from Activ cycles
Great service and advice from Activ cycles.
November 23, 2024
Great support through the buying process
Really good buying experience from Activ Cycles. From the initial call all the way to collection day. They even threw in a bike fit. Really good service, highly recommended.
Special thanks to Colin and Fred from the Ashford branch.
November 2, 2024
Very helpful and informative staff!
I really appreciated being talked through all the features on my new bike. It’s been a long time since I have bought a new bike and I was so grateful for the walkthrough and ensuring the bike was set up for me.
November 15, 2024
Very quick despatch
November 13, 2024
A superb service from these guys in…
A superb service from these guys in purchasing my Cervelo Soloist.
Great communications and a good bike fit by Freddie.
I cannot recommend these guys highly enough.
September 13, 2024
Unprompted review
Great service. Highly recommended.
My recent order arrived broken (the delivery company’s fault). I phoned Steve at Activ who replaced and arranged for delivery of a replacement. No quibbles. Very quick. Great service. Highly recommended.
November 11, 2024
Excellent and attentive service…
Excellent and attentive service especially with the expert bike fitting service with Fred -a good discount on the bike
November 9, 2024
Dealing with ACTIV Cycles was a pleasure…
Dealing with ACTIV Cycles was an excellent experience. They delivered my new bike and then took time to go though the operation of the Bosch electric motor system. Helpful with some minor queries.
November 6, 2024
Road Bike Purchase. Excellent service
Great experience from start to finish. Good price of product. Great communication with both supplier and delivery team. Item delivered and even gave me a spare carbon disc spacer which I asked about. Excellent and would certainly recommend.
November 13, 2024
Ordered on a Monday received my bike on…
Ordered on a Monday received my bike on the Friday. Great price and service
November 5, 2024
Excellent service
Excellent service, very quick delivery and a well priced jersey, what’s not to like . Would definitely recommend.
October 29, 2024
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