Active Mortgages Reviews 317

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, friendly, and helpful approach, making the entire process comfortable and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the clear explanations and expert guidance offered. Consumers often mention the exceptional customer service, noting that staff members are always available to answer questions and provide support. Reviewers are particularly impressed with the quick response times and the smooth, efficient user experience, which makes complex processes feel easy and manageable.

What people talk about most

Staff

Consumers find staff to be positive. Reviewers consistently praise the team for being helpful, professional,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the professionalism,... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the speed... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as great, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good service overall ! Pleased with the outcome. Definitely use their service again. Im wondering if there is a Cashback offer for returning clients🤔 🤣 Jokes apart, I appreciate for everything... See more

Rated 5 out of 5 stars

We've used Ian at Active Mortgages for our mortgage renewal and more recently for life insurance and income protection. The process was simple, and Ian was really good at explaining everything. Having... See more

Rated 5 out of 5 stars

Absoloutely cannot recommend Dan enough! With myself and my wife both being self-employed, I was worried about what we would realistically be able to achieve and went to Dan for some expert ad... See more

Rated 5 out of 5 stars

Dan Knott was absolutely brilliant from start to finish. He explained everything clearly, was always quick to respond, and made the whole mortgage process feel easy. Really friendly, professional, and... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker

Written by the company

Experience Mortgage Services Tailored for You with Active Mortgages Active Mortgages is your trusted partner in the UK for specialist mortgage advice. With over two decades of expertise, we're committed to helping you navigate the complex world of mortgages, whether buying your first home, refinancing, or investing in property. We specialise in assisting self-employed individuals and business owners, understanding the unique challenges you face in securing finance. Our bespoke ACTIVE framework is designed to streamline the process, ensuring you receive a personalised service that targets your specific needs. Our promise? To simplify your mortgage journey, eliminate the stress, and save precious time. From strategy calls that lay the foundation for success to handling all the nuances of your mortgage application, we're here to ensure you get the best deal possible. At Active Mortgages, we don’t just prepare you for today; we prepare you for a prosperous future. Join us in laying the groundwork for your property aspirations—because, with Active Mortgages, you're not just another client; you're our priority. Start your journey with us today and discover the Active Mortgages difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

317 reviews

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Rated 5 out of 5 stars

As first time buyers

As first time buyers, me and my partner wanted to find a mortgage broker who'd have the time and patience to talk us through details and be trusted to guide us in our best interests through very uncertain times (aka the Truss amd Kwarteng times!).

Natalie answered a search blast I'd put out on Bark. I saw only positive reviews of Active Financial, and from first meeting Natalie, felt instantly comfortable talking honestly and openly with her. It was most important to me to find someone trustworthy who doesnt load pressure on I'd felt other brokers doing, who push their own agenda and opinions, over the facts and our personal situation.

Natalie was always reliable at keeping in contact, and a trustworthy person I felt understood and respect my concerns. I liked that she does everything on video calls, so I didn't have to spent extra time heading out to office meetings. She also came forward with regular market updates and offering time for catch-ups even when we had lost momentum at our end, which helped us to keep focus. In the end, we have delayed buying but I will certainly be going back to Natalie soon as we're ready to look again later this year. I would fully recommend her to anyone looking for trustworthy knowledge and personal values in a broker.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Active Financial Review

Made an enquiry online and Sid called me the next day. A brief call to explain what I wanted and what Sid could do for us. He always explained everything very clearly and gave us very good advise. Once we decided to use Sid he gave us various options and got us exactly what we wanted and always very prompt to reply to emails. Can fully recommend.

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Was really struggling to find the right…

Was really struggling to find the right mortgage through the usual banks having been in a long term job then changed over to being self employed found Natalie through Google and after all her hard work we were approved and happy now to be settled in to our new home
Natalie was very knowledgeable, professional and worked hard to find us the right deal with our situation would defiantly recommend

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Active Financial provide a very professional and friendly Service. Sid is very helpful and knowledgable and provides any information to best suit your needs. Highly recommended.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

Extensive market knowledge and great advice

Sid has helped me on all my mortgages - from first time buyer, to remortage and buying my second home. He has extensive knowledge of the market, providing a selection of options and advice for each one. I've always felt confident working with Sid in the belief that he is giving me enough enough advice for me to make the best decision for my circumstances. I'll continue to come to Sid for my future needs.
Thanks, again!

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

Philip Keith, HERO

So, we called Philip after other mortgage advisors could not help us with our difficult situation. Philip was professional and non judgemental he has great communication skills and with his friendly manner made us feel very comfortable. Philip managed to find us a repayment mortgage after our interest only term ended with heliodor mortgages as now we are in our mid 60s. We do not know where we would be without Philips help as we were on the verge of losing our home. We highly recommend philip and hope others in our situation won’t hesitate to contact him.

December 3, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from Sarah and George. Nothing was too much trouble and prompt and comprehensive replies to emails were received. Recommended!

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

Professional all the way through

With a mix of self-employed and employed income to take into account, and in the midst of some challenging market conditions, Daniel ‘held our hands’ all the way, and landed us the mortgage we were looking for. Thorough, professional, friendly. Would not hesitate to recommend.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Proactive & Quick - Sid Rana is highly credible

Sid Rana has always been a trusted mortgage advisor. He is well tuned with the market, which helps when trying to select the right mortgage product. Thanks to his speedy response and timely attention, I was able to secure a good 5-years fixed rate before the rates hike. I highly recommend Sid for your financial needs.

November 6, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing support throughout

Laura has been amazing from the start, with quick concise responses giving me the confidence to make quick decisions and she’s provided full support throughout. She’s explained everything clearly and made the whole process run smoother. I can’t recommend her enough and would be 100% happy to pass on details to family & friends

October 31, 2022
Rated 5 out of 5 stars

Great service

Great service, very helpful and fast to deal with. Highly recommend Daniel Knott as he took care of everything for us to make it so much easier!

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service provided by Dan

Me and my partner doubted our chances of securing a mortgage in the current market and our personal circumstances, only having a small deposit and requiring a fast turn around to secure our property. But Dan worked tirelessly to get it completed, kept us informed throughout and offered expert friendly advice.
We will 100% be returning to use Dan in the future and couldn't recommend him enough.

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Sophie provided a fantastic service in…

Sophie provided a fantastic service in finding our mortgage. She was extremely professional, diligent and proactive in navigating what has been a difficult market with constant bank of England rate changes. She kept us updated throughout and ensured we got the best option. I would highly recommend Sophie for all mortgage needs.

October 3, 2022
Rated 5 out of 5 stars

Excellent Service - Highly Recommended

Had notification that my existing mortgage deal was due to expire and contacted Laura to source me a new option.
Laura was great , given the current climate and rapidly changing market she explained what she was going to do , did it and then told me what she’d done.
In short that was , got me a great deal, for an extended period , with no fuss.
There was no hard sell just prompt friendly advice , questions quickly answered and the whole thing completed in a tight timescale.
I’d highly recommend using Laura and Active Financial

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

A high quality individualised service

Wholeheartedly recommend Sid and Active Financial! Used to think that buying a house is a difficult process, however having Sid as our mortgage broker made everything seem very easy and streamlined. He certainly is an excellent professional who helped us secure our first mortgage and has been with us every step of the way providing a high quality service. If you want a professional and individualised service, easy communication and support, Sid and Active Financial are your place to go! It was a real pleasure doing business with them and we will most certainly return.

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

Cannot recommend Laura enough

Cannot recommend Laura enough, she has gone above and beyond to ensure we finally completed and got the keys to our dream home. We had a very complex case due to my husband being self employed and a stressful conveyancing experience and throughout the whole process Laura was proactive, fast to respond and we felt like she really cared about ensuring we received the best service and the best outcomes. We wouldn’t have the keys to our new home if it wasn’t for Laura being so supportive and going the extra mile and we will be eternally grateful for that. We will certainly be recommending Laura to everyone we know and she will continue to be our broker of choice in the future

October 14, 2022
Unprompted review

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