Active Care Store Reviews 238

TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

Although the order (138483) was delivered quickly there was no seal on the skincare product. Having paid full price its prior usage is questionable. Both the Active Care website form and email add... See more

Rated 5 out of 5 stars

The company answered my request to purchase a product within a very short time, I certainly felt like their centre of attention! They were very knowledgeable and keen that my choice would be safe... See more

Rated 5 out of 5 stars

Purchased the versace crystail noir perfume. Saw the reviews on trust pilot and wasn't sure if I'll regret this purchase. Item arrived within a few days and in perfect condition. Thanks!

Rated 1 out of 5 stars

SELLING FAKE COLOGNES AND PERFUMES. BEWARE! Their replies are repeated nonsense and just say the generic "we assure you all of our fragrances are purchased and sourced from verified retail outlets" bu... See more

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3.3

Average

TrustScore 3.5 out of 5

238 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Would recommend

Order arrived in good time. Item was as described. Good value for money. Not heard of this company before but would use again.

September 24, 2024
Rated 1 out of 5 stars

Fake products

I just bought a foundation and definitely received not original, very watery ,texture different from original even smell is different! So much disappointed! I contacted customer service and no response from them. I already send them 3 emails and nothing! I would never recommend to buy from them!

September 25, 2024
Unprompted review
Active Care Store logo

Reply from Active Care Store

"Dear customer,
We kindly request you to contact us on below mentioned EMAIL I'D
"" cs@activecarestore.co.uk "" for further assistance and better resolution for your inconvenience it may have caused you."

Rated 1 out of 5 stars

If I could give no stars I would!

If I could give no stars I would! still awaiting delivery from end July despite platitudes and please be patient still nothhing to requests for refunds ignored have now had to get my credit card company involved. Niether of there registered Tel numbers work.

July 30, 2024
Unprompted review
Active Care Store logo

Reply from Active Care Store

"Dear customer,
We kindly request you to contact us on below mentioned EMAIL I'D
"" cs@activecarestore.co.uk "" for further assistance and better resolution for your inconvenience it may have caused you."

Rated 1 out of 5 stars

Scam

Lier, Fraud and Horrible customer service team, still i haven not heard anything from their customer service and company. I have lost my money as neither I get my perfume products not they will gonnna refund me at all. Fraud company stay away please

September 17, 2024
Unprompted review
Active Care Store logo

Reply from Active Care Store

"Dear customer,
We kindly request you to contact us on below mentioned EMAIL I'D
"" cs@activecarestore.co.uk "" for further assistance and better resolution for your inconvenience it may have caused you."

Rated 1 out of 5 stars

They sent the wrong product

They sent the wrong product

July 26, 2024
Active Care Store logo

Reply from Active Care Store

"Dear customer,
We kindly request you to contact us on below mentioned EMAIL I'D
"" cs@activecarestore.co.uk "" for further assistance and better resolution for your inconvenience it may have caused you."

Rated 1 out of 5 stars

Lier- Horrible customer service an company

Lier, Fraud and Horrible customer service team, still i haven not heard anything from their customer service and company. I have lost my 145 GBP as neither I get my perfume products not they will gonnna refund me at all.. Use less and cheater.

July 12, 2024
Unprompted review
Active Care Store logo

Reply from Active Care Store

"Dear customer,
We kindly request you to contact us on below mentioned EMAIL I'D
"" cs@activecarestore.co.uk "" for further assistance and better resolution for your inconvenience it may have caused you."

Rated 5 out of 5 stars

The Activecare site was easy to…

The Activecare site was easy to navigate as was the ordering. Prices are competitive and when the items I ordered were delivered they were safely and appropriately packaged. From the initial order to delivery it took less than two weeks.

June 24, 2024
Rated 5 out of 5 stars

Service and goods great

I have ordered twice from this company. The first time I was skeptical due to the negative reviews. On both occasions the order came well packed and dispatched promptly. I'm happy.

June 27, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased two items from Active Care…

I purchased two items from Active Care Store a brand called Medik8, only one arrived in the parcel and there was no delivery note. I contacted them straight away and they asked me to send a video of me opening the parcel and they would review my claim. Suffice to say I did not video myself opening the said parcel, why would I? I assumed the order would be in its entirety. I have sent them five emails now asking them to respond but have heard nothing. I have now read the reviews and wish I had done so before purchasing. What a disgraceful way to be treated. I am also going to contact Medik8 and inform them of my experience with this company and hope that they will review selling to them. A very disappointed customer indeed. Please anyone reading this take head and go elsewhere

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

Counterfeit fake perfume selling at triple the price of other copy cat sites

I should have read the reviews before purchasing.
I can appreciate copy cat brands who are open and honest and sell for a fraction of the price this website does.

However they are deceitful and disingenuous with their marketing.

No response to emails.

I’d imagine no response to this post either.

Beware of fake counterfeit perfumes being sold on this site

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered so very expensive face creams…

I ordered so very expensive face creams only to find one of the creams had been opened and used. This brand is Medik8. I have contacted them twice by email who said they couldn’t do anything for the refund. I am
Going to email Medik8 directly as I know they will be dissatisfied with their products being sold in this way.
Please don’t order from this company as they are selling unsuitable products.

January 31, 2024
Unprompted review

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