Very fast response and couldn't fault the service. I have used this service since 2023. Unfortunately the pricing has gone up extremely and could be better is my only negative comment. Spent AUD$8... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I need it to get a translation fast and I ask for I asked different translation companies for quotes for the translation that I needed because it was a very specific document. Acidic was not only the... See more
Great and easy way to get documents translated. Our translator Pilip was very professional & assisted with all questions. Highly recommend. Super fast service! Thanks again!
Very easy website to manage and order, mine was a Spanish to English translation of a Birth Certificate. Am very happy of the quick response, that gave me updates throughout. thanks
Company details
Written by the company
AcudocX is a business management and workflow optimisation platform for personal document translations. It streamlines manual administrative tasks and client interactions, enabling certified translations to be delivered in just minutes compared to the typical 24-hour turnaround. Using an industry-first self-service translation process — reviewed and approved by a NAATI-certified translator — AcudocX combines speed, accuracy, and compliance to transform the certified translation experience.
Contact info
4/410 Queen Street, 4000, Brisbane, Australia
- +61730409941
- admin@acudocx.com
- acudocx.com.au
4.6
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Fast and efficient, customer support was very kind and helpful when I asked questions as I chose to self translate. Price was appropriate too. Highly recommend!
Great and customer support very kind
September 25, 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
I got my document transcript within a…
I got my document transcript within a day, I called customer services and explained about the urgency he is so friendly and helpful to prioritize and directly chatting with translator also speed up the process and queries to to solve
September 9, 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Great service
Very seamless experience with translated document returned completed in a very timely manner
September 5, 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Quick + reliable
They were able to handle my case promptly. I received translated documents in just under an hour.
September 12, 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Easy platform.
The platform was easy to use. The translation took around 4 to 5 days to be ready.
September 9, 2024
Reply from AcudocX Pty Ltd
Dear Silvia,
Thank you for taking the time to share your experience. I completely understand your frustration, and I sincerely apologise for the issues you encountered. However, it’s important to clarify that AcudocX is a platform that connects clients with NAATI-certified translators. While we facilitate the process, we do not have control over the quality of the translations or the handling of sensitive information by individual translators.
In this case, it seems the issues you faced are directly related to the translator’s work, rather than the platform itself. We acted as quickly as possible to address the errors once you reported them, and I personally made every effort to ensure that the situation was corrected asap. That said, I acknowledge the impact this had on your experience and am truly sorry for the inconvenience.
We ask that you kindly reconsider and revise your review, as your feedback currently reflects on AcudocX as a whole rather than the specific translator’s performance. Your comments are very important, and while this was not the experience we aim to provide, we hope to restore your confidence in the platform. Your review may give others the wrong impression about AcudocX, which is why it would be more appropriate to leave detailed feedback directly with the translator.
Again, thank you for sharing your concerns, and I do hope your final application is successful with the corrected translation.
Please call or email me if you’d like to discuss further 🙏
Best regards,
Dylan Hartmann
Founder & CEO, AcudocX
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
AcudocX definitely get the job done…
AcudocX definitely get the job done upon payment.
August 20, 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Reply from AcudocX Pty Ltd
Thank you so much for sharing your experience! We're glad to have helped with your translation.
Very slow to send final draft.
August 12, 2024
Reply from AcudocX Pty Ltd
Hi Michael,
Thank you for your feedback. We’ve reviewed your job and noticed that it was submitted on a Friday, with the job returned for you to review on the same or next day. The 'draft' version was actually stamped and ready for you to use but the translator was waiting until the job was posted in the mail before he clicked 'complete job'.
While we understand that waiting two business days for the final translation may have felt lengthy, our translators do not typically work over the weekend unless explicitly requested. Additionally, there were no requests from your side for an expedited delivery.
We strive to balance quality and timeliness, and a complete translation delivered within two business days is a standard we uphold when no urgency is indicated.
Now that you have received the hard copy, you might consider revisiting your review.
Thank you for choosing AcudocX.
Reply from AcudocX Pty Ltd
We really appreciate your feedback! It's great to hear that our translation was helpful.
Efficient and fast (4 working days for…
Efficient and fast (4 working days for 11 complicated documents)
July 31, 2024
Reply from AcudocX Pty Ltd
Your feedback means a lot to us! We're pleased that we could assist with your translation.
Reply from AcudocX Pty Ltd
Thanks for the positive feedback! We're happy to have provided the translation support you needed.
Reply from AcudocX Pty Ltd
We’re grateful for your feedback! It’s wonderful to hear that our translation service was beneficial.
Easy logical speedy step by step…
Easy logical speedy step by step process from reasonable cost - finding translator - submitting the work - interaction with translator - reviewing the work before the final copy downloaded. The whole process is very quick
July 29, 2024
Reply from AcudocX Pty Ltd
Thank you for your comments! We’re glad our translation service met your expectations.
Fast service ever
July 10, 2024
Reply from AcudocX Pty Ltd
Thanks for sharing your experience with us! We’re pleased our translation made a difference for you.
Great work
Great work, excellent job.
The customer service was outstanding, and the document was exactly what I wanted.
July 1, 2024
Reply from AcudocX Pty Ltd
Your feedback is much appreciated! We’re glad our translation service was able to assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.