Very fast response and couldn't fault the service. I have used this service since 2023. Unfortunately the pricing has gone up extremely and could be better is my only negative comment. Spent AUD$8... See more
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Review summary
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Reviews shaping this summary
I need it to get a translation fast and I ask for I asked different translation companies for quotes for the translation that I needed because it was a very specific document. Acidic was not only the... See more
Great and easy way to get documents translated. Our translator Pilip was very professional & assisted with all questions. Highly recommend. Super fast service! Thanks again!
Very easy website to manage and order, mine was a Spanish to English translation of a Birth Certificate. Am very happy of the quick response, that gave me updates throughout. thanks
Company details
Written by the company
AcudocX is a business management and workflow optimisation platform for personal document translations. It streamlines manual administrative tasks and client interactions, enabling certified translations to be delivered in just minutes compared to the typical 24-hour turnaround. Using an industry-first self-service translation process — reviewed and approved by a NAATI-certified translator — AcudocX combines speed, accuracy, and compliance to transform the certified translation experience.
Contact info
4/410 Queen Street, 4000, Brisbane, Australia
- +61730409941
- admin@acudocx.com
- acudocx.com.au
4.6
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from AcudocX Pty Ltd
Thank you so much for your kind words! We’re thrilled to hear that the translation worked out well for you.
Reply from AcudocX Pty Ltd
We’re grateful for your feedback! It’s great to know that our translation service was of help.
Everthing was what I expected.
June 21, 2024
Reply from AcudocX Pty Ltd
Thank you for letting us know how we did! We’re happy to hear that our translation was effective for you.
Very happy with my service they did it…
Very happy with my service they did it very quick thank you
June 21, 2024
Reply from AcudocX Pty Ltd
We appreciate your positive feedback! It’s great to hear that our translation helped you.
More options and easier interface
June 10, 2024
Reply from AcudocX Pty Ltd
Thank you for your feedback! We’re glad our translation service was able to support you.
If they mess up your translation
If they mess up your translation, they don't give you a refund.
June 9, 2024
Reply from AcudocX Pty Ltd
Dear Ed,
We are truly sorry to hear about your experience and the inconvenience you have faced. At AcudocX, we aim to provide the best tools for translation, but we do not manage the refund process. Refunds are handled by the individual translator or agency responsible for your translation.
We understand your frustration and want to help you resolve this matter. We recommend contacting the translator or agency directly to discuss your concerns and seek a resolution.
Your feedback is important to us, and we would appreciate it if you could reconsider your review of AcudocX. Your issue seems more related to the service provided by the translator rather than our platform. It's akin to giving a low rating to a car manufacturer because somebody cut you off while driving.
Thank you for your understanding and cooperation.
Best regards,
The AcudocX Team
Good but too much step to do
June 7, 2024
Reply from AcudocX Pty Ltd
Your feedback is much appreciated! We’re glad our translation service was able to assist you.
Reply from AcudocX Pty Ltd
Thank you for sharing your experience! We’re glad that our translation service made a positive impact.
Reply from AcudocX Pty Ltd
We appreciate your comments! It’s wonderful to know that our translation service was helpful.
Reply from AcudocX Pty Ltd
Thanks for the great feedback! We’re pleased that our translation met your needs.
All ways fast and wonderful service
All ways fast and wonderful service, I highly recommend this translation service to anyone that needs this done
May 14, 2024
Reply from AcudocX Pty Ltd
Thank you for your feedback! We’re thrilled to hear that our translation service was of assistance.
Quick turn-around even over the weekend…
Quick turn-around even over the weekend - thanks so much!
May 11, 2024
Reply from AcudocX Pty Ltd
Your feedback is greatly appreciated! We’re happy that our translation service worked well for you.
Reply from AcudocX Pty Ltd
We’re so glad to hear from you! Thanks for letting us know that our translation was helpful.
Great service
I liked the fact I could choose the translator based on their own fee, and there were many options.
It was easy to upload the documents and I got contacted by the translator informing about the progress; the translation was ready within 3 days.
Good service!
May 3, 2024
Reply from AcudocX Pty Ltd
Thank you for your feedback! We’re glad our translation service was able to support you.
Fast and incredibly effective
April 29, 2024
Reply from AcudocX Pty Ltd
We value your feedback! It’s wonderful to hear that our translation met your expectations.
I had issues with confirming the edits
I had issues with confirming the edits made by my translator. The system kept returning the same error multiple times.
April 24, 2024
Reply from AcudocX Pty Ltd
Dear Riccardo, please accept our apologies for your inconvenience. We made a major update to our billing software (Stripe) and unfortunately for one day some customers faced issues. We assure you that this has been resolved now. Sorry for your frustration.
you guys finish job so quick and also…
you guys finish job so quick and also give me a good information ! Thank you so much
April 23, 2024
Reply from AcudocX Pty Ltd
Thanks for sharing your thoughts with us! We’re pleased that our translation service made a difference.
Prompt turn around
Prompt turn around. Got some cryptic actions allocated to me but sorted by a phone call - web page could have more detail which would have been more self explanatory (label each job sheet to attach relevant docs to)
April 6, 2024
Reply from AcudocX Pty Ltd
Thanks for the positive feedback! We're happy to have provided the translation support you needed.
Unpleasant bugs
A little complicated to use, but especially bugs that waste considerable time when entering the data.
When we finally manage to complete the document, the result of the translation is very good, but it is especially thanks to the person who really translates after.
April 3, 2024
Reply from AcudocX Pty Ltd
We’re so glad to hear from you! Thanks for letting us know that our translation was helpful.
Legit Translation Work
Very professional; easy process; completed in timely manner. Thank you!
April 1, 2024
Reply from AcudocX Pty Ltd
We really appreciate your feedback! It's great to hear that our translation was helpful.
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