The rental contract was provided only in French, with no English version available. This made it difficult for me to fully understand the terms and conditions before signing. I was informed t... See more
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See what reviewers are saying
Reception was efficient and the agent was welcoming, friendly and polite. Paperwork amd payment went well, no fuss. All clearly explained. Good parking location.
Easy to book on line and this was supported by excellent service when collecting the car. Location was easy to access and quick to collect.
ADA Gonesse made hiring a car care-free, convenient, and reassuring. The staff were well-organised, helpful and friendly. We needed a car that could comfortably transport six adults. ADA provided the... See more
Company details
Written by the company
Location de voiture, utilitaire et deux roues en ligne au meilleur prix. Avec Ada, retrouvez en quelques clics un véhicule proche de chez vous partout en France.
Contact info
France
- ada.fr
4.2
Great
19K reviews
Hasn’t replied to negative reviews
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Bad service
Bad service, checked the car at the checkout out, found a small scratch on the tire and are trying to charge me for a new wheel. Unfortunately, I didn’t think to take videos of the tires. The car looked and felt very old, the transmission constantly went out.
March 3, 2025
Unprompted review
Best rent a van (or truck) experience…
Best rent a van (or truck) experience in Luxembourg! Renting a van 3 times already from them, always perfect service.
February 16, 2025
Excellent service !
January 28, 2025
I worked with Sabrina and I enjoyed the experience.
I worked with Sabrina who made the experience informative and easy to understand the coverage and pricing.
January 24, 2025
Unprompted review
tout était super
January 3, 2025
Quick
Quick, competitive prices.
Looked at others but couldn’t speak to anyone.Friendly staff and very helpful( show me how to set up snow chain on my van).
November 24, 2024
réservation et contacts divers ok mais…
réservation et contacts divers ok mais véhicule obsolète à sortir du parc de location
November 29, 2024
ADA in Calais
ADA - 1380 Rte de Saint-Omer, 62100 Calais
We broke down in France on a Saturday when most businesses close. This company was so helpful at a time in need. They sorted us out a mini bus which was big enough for all of our belongings which was far more than a usual family travelling across France. Ada sorted this quickly, efficiently and they were very helpful throughout the whole process. The price for a mini bus for a week was very good too!
Once we were on our way back home I realised I stupidly left my laptop and a box in the rental and they kindly offered to take care of the items and drop them 30 miles away to my van which was waiting recovery back to the UK.
I would definitely use this company again and would 100% recommend, 5* customer service!
Thank you so much for helping me and my family we really appreciate it!
October 19, 2024
Unprompted review
I have a complaint re a wrong debit
I have a complaint re a wrong debit of amount. (I have been debited ~277€ (instead of ~87€) I’ve addressed this now several times to ADA, as well as to the local agent in Luxembourg (incl reminders). So far, I have not received a single response... 😠 I consider next steps if no urgent explanation will be given and a solution will be offered.
September 23, 2024
Pleasant rental experience
quick and helpful response to enquiries from the team; car condition is good
September 18, 2024
Very convenience to the train station
Very convenience to the train station. Pick up and drop off easy. Closed between 12.30-14.00. They will check car for damage with you before and after.
September 17, 2024
The service was good
The service was good, but I requested and paid for a Volvo XC40, a premium car. I was given a Renault, not a premium car. I was refunded €20, but had paid more than that for the upgrade. There needs to be more transparency as to what cars a available. The office I rented from did not even have an xc40 in their fleet.
September 10, 2024
Excellent service
We had a very efficient and friendly service. The car was great, and really clean. And the staff member who we met was excellent. Thank-you. We'd recommend Ada car hire.
September 7, 2024
Highly recommend!
August 22, 2024
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