The very special card I ordered (our 30th wedding anniversary) arrived exactly as scheduled. It was well packaged, I really appreciate that. All in all a great experience from start to finish.
Company replied
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See what reviewers are saying
I purchased a couple of the five dollar shake range, which are reasonably priced for a luxury card. The cards were received in good time and very well packaged
Company replied
I'm so happy with my recent order. I've shopped with Adagio London since they launched and would say they are my go-to store for gifts. The range is frequently refreshed,they carry quality British b... See more
Company replied
I purchased this product a few weeks ago and it's been great, it keeps the drinks cold for hours and fits perfect in the car cup holder... it's that good I take it everywhere. The item arrived next da... See more
Company replied
Company details
Written by the company
...... An online luxury lifestyle and gifts store providing customers with an extensive range of beautiful items from unique and innovative brands.
Contact info
71 - 75 Shelton Street, Covent Garden, WC2H 9JQ, LONDON, United Kingdom
- 02046281664
- hello@adagiolondon.co.uk
- adagiolondon.co.uk
4.1
Great
62 reviews
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Avoid...Avoid...Avoid
Avoid...Avoid...Avoid
Company failed to deliver item. No communication received from them when i treied contacting them via email to chase up delivery. Payment taken but nothing received. Raised fraud case with my bank to pursue a full refund. Avoid Company.
December 10, 2023
Order still not received and no updates…
Order still not received and no updates as to status.
December 14, 2023
It's a SCAM do not buy from this…
It's a SCAM do not buy from this company, it doesn't exist.
Storr supposed to be in London yet phone number is Cheshire but they don't answer its just answerphone.
!!!!!!!! STAY CLEAR YOU'VE BEEN WARNED. !!!!!!!
December 8, 2023
I can’t track my order
I can’t track my order. I just received an email conferming my order but I don’t know if it has been sent.
December 19, 2023
It didn’t turn up
It didn’t turn up. Didn’t even say dispatched on my order history. Emailed twice, phoned twice. No answer, no reply. PayPal are refunding. Wouldn’t order from them again.
December 7, 2023
Utterly awful experience
I still haven't recived the christmas card I ordered. Its Christmas eve so given up now. I've emailed, telephoned. Left messages but I'd have had more chance contacting the dead. Very very poor. Customer service -0
December 10, 2023
Ordered and paid for
Ordered and paid for, never delivered and seemingly no way to get hold of anyone. I feel I've been scammed, avoid this business...
December 3, 2023
No feedback on delivery
No feedback on delivery, no idea if it’s coming or not, message unanswered
December 15, 2023
No delivery
No delivery, fake phone numbers and email addresses.
Scam company..Don't order anything from them.
December 13, 2023
Please do not order from Adagio London
Please do not order from Adagio London. My experience is that your payment will be taken but you will not hear back from them. I gave them the benefit of the doubt before writing this review by emailing them and phoning them, with no luck. I have now run out of patience. The only "interaction" I have had since placing a substantial order back at the start of December is a payment transaction from Worldpay. It may just be that their customer service is rubbish and that my goods will reach me eventually but in this day and age even that isn't good enough.
December 4, 2023
Unprompted review
NO PARCEL WAS EVER SENT AND I HAVE LOST…
NO PARCEL WAS EVER SENT AND I HAVE LOST 30 pounds
November 27, 2023
Have not received item
Have not received item, no response to phone calls, emails, or messages
December 2, 2023
Do not have the decency to acknowledge my phone calls/e-mails
telephoned numerous times but only got answer phone (left messages on the answer phone requesting to contact me ) regarding my order also sent e-mails and again no reply
December 5, 2023
Not a genuine trader…
If I could give negative rating I would but 1 star is the least that’s available. Order placed for a substantial amount and paid, order never arrived, absolutely no communication despite several emails to customer service, contact us form on website, email from PayPal….. both the phone numbers are not working they cut off after ringing for a while, this is a scam website. Luckily I paid via PayPal and had the buyer protection so they intervened and decided to refund me otherwise would have lost a large amount of money.
November 14, 2023
Do not use this website
I also placed an order 14th November, still no sign of it despite emails and phone calls. We also went to London last weekend and I found the "shop", except its not a shop, no name above the address, when you look through the letterbox of the shutter it's an office reception area. I went to my bank to raise my concerns and they've said its most likely a scam website. Money credited to my account. DO NOT BUY FROM ADAGIOLONDON.
November 14, 2023
Unprompted review
Items still not received.
November 4, 2023
Placed an order over a week ago and it…
Placed an order over a week ago and it hasn't arrived. Emailed for an update, no response, called several times no answer, left a voice mail and still no call back!
November 14, 2023
I have still not received my package…
I have still not received my package from you. I have been unable to contact anyone from Adagiolondon. HELP !!
October 18, 2023
Money taken, no product delivered
Ordered product 14/10/23. Money taken from my account.
16 days later and order not received.
Phone number from website not accepting calls and no reply from 2 separate email addresses.
October 14, 2023
Unprompted review
REED DIFFUSER -
Item arrived quickly but damaged. This was soon replaced.
Very nice item although quite expensive.
Smells lovely
Refills can be bought which is good
March 10, 2023
Reply from Adagiolondon
Hello Julie.
Thank you for shopping with us and for the review. So sorry the initial despatched item was damaged in transit and that the replacement reached you in tact. We are delighted you liked your purchase and the fragrance. We provide our customers with quality, unique and innovative products and wherever possible the items are made from natural, bio degradable and ethically sourced ingredients. Our products price is dictated by our manufacturers / suppliers and we sell at their RRP.
Kind Regards, Ana
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