Adagio Water Features Reviews 

116
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often describing them as works of art that enhance their spaces and last for many years. People frequently highlight the exceptional customer service and helpful staff, who are knowledgeable, responsive, and provide excellent support, especially when assisting with pump replacements or troubleshooting issues. However, some customers also noted challenges with the water flow and pump design, mentioning difficulties in achieving an even water distribution or issues with pump fitting and vibration. A few people also experienced problems with components not being fabricated correctly, requiring adjustments during installation.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products as high quality,... See more

Customer service

Customers consistently note positive experiences with customer service, frequently describing it as... See more

Staff

Reviewers consistently report positive feedback about the staff, highlighting their helpfulness and product... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and kindness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our 2nd water feature purchase from Adagio. Our first purchase was a wall hanging fountain that we loved for many years. This purchase is a free standing fountain and is absolutely beautiful... See more

Company replied

Rated 5 out of 5 stars

I dealt with Crissy and she was extremely knowledgable and helpful. She walked me through the ordering process and customization. Later, I dealt with Crissy when the company reached out to let me kn... See more

Company replied

Rated 5 out of 5 stars

They advised me when I placed the order about tariffs and made and sent the feature out on time. The delivery person walked the box up a very steep lane way…I had anticipated driving the car down and... See more

Company replied

Rated 5 out of 5 stars

We had the same water feature before and had many compliments about it. We replaced it as the mirror got a crack and was looking a little old. The order and delivery went flawlessly. I am not going to... See more

Company replied


Company details

  1. Furniture Accessories
  2. Decoration and Interior Design Store

Written by the company

Adagio Water Features: Elevating Spaces with Elegance and Tranquility- Since its establishment in 2001, Adagio Water Features has become a leading name in the water fountain industry, known for its craftsmanship, innovation, and commitment to creating high-quality, luxurious water features. Based in Salt Lake City, Utah, Adagio manufactures a wide range of indoor and outdoor fountains that enhance both residential and commercial spaces, blending aesthetics, functionality, and a sense of tranquility. The Adagio Difference: Quality and Craftsmanship- Adagio is renowned for its meticulous attention to detail and use of premium materials. The company offers a diverse selection of water features, ranging from indoor water fountains to outdoor fountains, with many products made from natural materials such as slate, glass, and stainless steel​. This commitment to using durable, elegant materials ensures that each water feature not only adds beauty to a space but also withstands the test of time. One of Adagio’s standout offerings is its wall-mounted water fountains, which make a bold statement in any home or office. These fountains come in various sizes and styles, including slate, glass, and mirror finishes, allowing customers to select the perfect feature to complement their decor​. Additionally, Adagio offers custom water fountains, enabling clients to tailor their water features to their unique preferences, whether it be for a logo fountain for branding purposes or a personalized design for a private residence​. A Wide Range of Products- Adagio’s product line is extensive, offering options for both indoor and outdoor use. Some of their most popular models include: Wall-Mounted Water Fountains: These include designs like the Whispering Creek Wall Fountain, Serene Waters Wall Fountain, and Inspiration Falls Wall Fountain, which are perfect for creating a serene, sophisticated ambiance in living rooms, lobbies, and offices​. Freestanding Water Features: Adagio’s freestanding options, such as the Harmony River Floor Fountain and the Tranquil River Floor Fountain, are equally popular. These floor fountains are ideal for larger spaces and add a sense of grandeur to any environment​. Custom and Logo Fountains: Businesses can take advantage of Adagio’s ability to incorporate logos into their water features, creating a unique branding element for corporate offices or commercial spaces. These custom water fountains make a lasting impression on clients and visitors, combining functionality with aesthetics​. Key Features and Benefits- Premium Materials: Each Adagio water feature is crafted from materials like natural stone, glass, and stainless steel, which are known for their durability and timeless appeal. The use of these materials not only ensures longevity but also adds a touch of luxury to any space. Easy Customization: Adagio offers a range of finishes, sizes, and styles to suit any environment. Whether customers are looking for a sleek modern fountain for a contemporary space or a more traditional design for a garden, Adagio has a solution. Their custom water features allow for further personalization, whether it’s adding a company logo or selecting specific materials and colors. Tranquil Ambiance: The soothing sound of running water from Adagio’s waterfall wall fountains or floor-standing fountains helps to create a peaceful, relaxing atmosphere. This makes them ideal for both homes and businesses, where a calm environment can promote well-being and reduce stress​. Eco-Friendly Designs: Adagio is committed to sustainability and incorporates eco-friendly elements into its designs. Their water features are designed to conserve water and energy, making them both beautiful and environmentally responsible. Made in the USA: All Adagio water features are designed and manufactured in the United States, ensuring the highest level of quality control. By keeping production local, Adagio is able to offer faster delivery times and more customization options than many competitors​. Ideal for Residential and Commercial Spaces- Adagio Water Features are designed to enhance both residential and commercial environments. In homes, these features add an element of luxury and tranquility to living spaces, foyers, or even outdoor gardens. Indoor wall fountains, for instance, can become the focal point of a living room, offering both aesthetic appeal and the soothing sounds of flowing water​. In commercial settings, Adagio’s water features are used to create a professional yet calming atmosphere. From logo fountains in office lobbies to large-scale water walls in hotels or wellness centers, these features provide a unique way to make a lasting impression on clients and guests​. The ability to customize these fountains with company logos or specific design elements adds a personal touch that can elevate a brand’s image. Elevate Your Space with Adagio- Adagio Water Features has established itself as a leader in the water feature industry by consistently delivering products that combine luxury, quality, and innovation. Whether you are looking to transform your home into a peaceful retreat or enhance your office space with a striking custom water feature, Adagio offers an array of options to meet your needs. With their use of premium materials, eco-friendly designs, and dedication to craftsmanship, Adagio Water Features continues to set the standard for excellence in water feature manufacturing​.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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Asks customers to review

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Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(116)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Love my fountain

Love my fountain

August 17, 2024
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for the 5-stars! We are so glad to hear you love your water feature.

Rated 4 out of 5 stars

The fountain is beautiful

The fountain is beautiful, but I still have a problem with the water leaving a dry spot in one top corner. I also always have to guide the water once the pump starts to flow down and cover the whole slate.

October 25, 2024
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for the review. We always welcome customer feedback. We are happy to assist you with troubleshooting your feature. Generally, the feature just needs a slight adjustment to get the water flowing properly. We will have our customer service team reach out to you.

Rated 4 out of 5 stars

Great fountain

Great fountain. Only change I'd make ( I did ) is securing bolts instead of pop together.

September 1, 2024
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for the review and the feedback.

Rated 5 out of 5 stars

Decided on Adagio water feature because…

Decided on Adagio water feature because had previous experience of years of enjoying the feeling of having an Adagio Water Feature at my home. Was a little hesitant to place an order that needs shipping to the Caribbean. Everything was so smooth, from placing the order to final delivery at my home. The packing was impecable and it arrived in perfect condition. Installation was easy enough and everything worked just great. Thank Adagio for an excellent service.

August 15, 2024
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for the great review! We are happy to hear everything went well.

Rated 4 out of 5 stars

After 3 tries to get the new remote for…

After 3 tries to get the new remote for the fountain, we found success. Customer Services was extremely helpful in resolving the issues. Our fountain is about 7 years old and has been relocated to another building over time. Thank you Adagio for all your support in helping our fountain run like new over the years.

July 9, 2024
Unprompted review
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for the review. We appreciate your patience while we worked to resolve the issue.

Rated 1 out of 5 stars

HORRIBLE!

HORRIBLE!

I have owned water fountains for 20+ years.
This distribution delivery system is AWFUL.
$1400 WASTE, and they BROKE the first TWO marble, GRANITE slabs!
I'm REMOVING mine!!
GARBAGE

May 15, 2024
Unprompted review
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for reaching out and sharing your experience. I sincerely apologize for the issues you've encountered with the delivery and the condition of your slabs. It’s disheartening to hear that our product did not meet your expectations, especially given your extensive experience with water fountains.

We strive to ensure that every customer is satisfied, and your feedback is invaluable in helping us improve our services. If you would be willing, we'd appreciate the opportunity to discuss this further and see how we might be able to resolve the situation for you.

Thank you for your understanding, and we look forward to hearing from you.

Rated 2 out of 5 stars

Pump Way Too Loud

The water feature I purchased is lovely. However, the pump is so loud that after spending almost $1,000 on the fountain five years ago, I never turn it on for the time I have owned it minus the first couple of months, as the pump is as loud as the water sound. I tried contacting Adagio on several occasions after my purchase, but they only said to move the loud pump around and try sponges. None of that helped.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Saved myself a lot of money over the…

Saved myself a lot of money over the long term by buying the water distiller! Had to buy a new pump because I had some construction going on with the fountain running, I guess the dust ruined the old filter. We'll see how long this one lasts.

November 20, 2023
Unprompted review
Rated 2 out of 5 stars

Customer support is inadequate - Do not expect any assembly instructions.

Customer support is inadequate - Do not expect any assembly instructions. I recently purchased a beautiful Adagio water feature with some issues. Several of the parts move around even after assembly. There were no assembly instructions. There was a slip of paper that came with the water feature directing one to use their "smart phone" with a code to scan for a video. The video was incomplete and did not show all of the parts that needed to be assembled. After contacting "customer service" by phone the rep did not seem interested in the fact that the instruction for assembly were inadequate. I could not get a response after several emails to the sales rep that I originally emailed before purchasing the Adagio water feature in reference to a small part that came with the Adagio water feature.

August 15, 2023
Unprompted review

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