The Jewellery Company 

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Rated 2 out of 5 stars

Ordered a chain and two moissanite bracelets, was sent all cz pieces , 4weeks later nothing. Super embarrassing on Xmas sending Grandma her gift to have my cousin put a tester on it and wreck my soul... See more

Rated 4 out of 5 stars

Good Seller, Nice jewelry for the price. I was fully aware of my expectations purchasing non luxury items. All items surpassed my expectations. Do not purchase items if you're extremely picky... See more

Rated 3 out of 5 stars

The verona suede jacket I grabbed looks ridiculously good in daylight like the color shifts a bit depending on the angle. The zipper gave me trouble at first though and really needed a few days to loo... See more

Company replied

Rated 4 out of 5 stars

I like the products I received, but the communication to getting a tracking number/ status of order was not well organized After more then a few emails I finaly received a status on my order it... See more

Company details

  1. e-Commerce Service
  2. Fashion Accessories Store
  3. Jewelry Store

Written by the company

The Jewellery Company. Lab diamonds.


Contact info

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY. Their bracelets and chains will turn your neck green. I bought Moissanite. they sent me CZs. Moissanite is 3X THE PRICE AND THEY SENT ME FAKE ONES. DO NOT EVER BUY. EVER.

February 15, 2025
Unprompted review
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Reply from The Jewellery Company

We’re truly sorry to hear about your experience Tyler this is not the standard we hold ourselves to, and we understand how upsetting this must be. We never want any customer to feel misled or dissatisfied. Please reach out to us directly at support@adamans.com with your order details so we can investigate this for you ❤‍🔥💎

Rated 1 out of 5 stars

SCAMMERS

Been over a year and not received my jewellery, always tell me it’s going to be a few weeks over and over again. Do not waste your money with these scammers

July 20, 2025
Unprompted review
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Reply from The Jewellery Company

We’re truly sorry to hear about this ongoing situation Sean, you should never have had to wait this long or chase repeated updates. This is not the experience we promise our customers, and we understand your frustration completely. Please reach out to us at support@adamans.com with your order details so we can investigate this immediately and resolve it for you ❤‍🔥💎

Rated 1 out of 5 stars

Ordered 3x moissonite rings silid…

"Update to review below that was 15/5/2025 adamans reply on here didnt help at all their support email i told them about this trustpilot reply still refusing to refund and same lies another 6 weeks now saying moissoinite rings are coming they will come they will come and no tracking number nithing happening will report to ombudsman absolute conmen this company". Ordered 3x moissonite rings silid silver and gold vermail mix, all 3x tested as cz and not silver and not vemeil no 925 stamps either and lots of gra moissonite certs. Been told by them ah sent in error sent me 1 more ring thats fake too all tarnished fast and emails saying these were samples real ones coming had about 30x emails going on for months keep saying just a few more weeks a few more weeks given up demanded refund 2x and they wont. Absolute con artists DO NOT BUY MOISSANITE OFF THIS SITE!!!

May 15, 2025
Unprompted review
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Reply from The Jewellery Company

We are genuinely sorry for the frustration and disappointment you’ve experienced Ryan. This is not the standard we hold ourselves to, and we understand how upsetting it is to feel let down repeatedly. Your situation should have been resolved long ago, and we deeply regret the delays and confusion. Please reach out to us again at support@adamans.com with your order details so we can review this immediately and find a solution whether that means a full refund or another resolution you’re comfortable with ❤‍🔥💎

Rated 5 out of 5 stars

Warranty lifetime !

Replaced my bracelet that was fading 🙏🏽⚡️

July 6, 2025
Unprompted review
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Reply from The Jewellery Company

We are so glad to hear that you got your Bracelet replaced Reece, we hope you're loving your new one now you've received it, thanks so much for your review! ❤‍🔥💎

Rated 1 out of 5 stars

I wish I could give 0 stars

I wish I could give 0 stars. Scammers sent me a bunch CZ when I specifically ordered from the moissanite collection. Took me days to get response, and then they first blamed their “3rd party shippers” for sending the CZ with actual GRA certificates claiming it was moissanite. Then they blamed the promotion saying all the BOGO stuff is from their CZ collection. Even though I’m showing them the receipt that shows the charged items being moissanite, which is double the price, they claimed the CZ was what you receive when doing the promotion. They’re scammers.
The pearl necklace is sold as genuine fresh water pearls LOL they’re fake. They wouldn’t even dispute it when I called out the FAKE PEARLS. I paid 179.50 for the MOISSANITE RING and selected the MOISSANITE STUDS and pearl necklace for the free items. They sent me the CZ ring and the CZ studs. I tested the stones. The bag is labeled as CZ. Just all around a garbage experience in every way. Wouldn’t even recommend them to my worst enemy.

Edit: notice how they addressed ZERO of my claims in their response. Just some cornball hyped up response saying email us like I hadn’t been emailing them non stop for a week. LOL
Also I sent the jewelry back and it was delivered on the 16th.. they’re still withholding my payment. So I escalated a case with PayPal. I encourage absolutely nobody anywhere ever to do business with this joke of a company. SCAMMERS

July 7, 2025
Unprompted review
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Reply from The Jewellery Company

We are truly sorry to hear about your experience Marco and understand your frustration. At Adamans, we take product authenticity and customer satisfaction very seriously. We want to clarify that we never intend to misrepresent any items, and we deeply regret any confusion caused by the promotion or shipping process. We appreciate you bringing this to our attention and would like to investigate your order further to resolve the issue promptly. Please reach out to us directly at support@adamans.com with your order details so we can make this right. Thank you for your patience, and we hope to restore your trust in our brand ❤‍🔥💎

Rated 1 out of 5 stars

Scam and don’t reply to email as fast

Scam scam scam !!!! Don’t buy from here AM trying to return an order I placed they telling me is final sale.
This is what they said. I checked your order, and it includes the Moissanite 5 Row Paved Ring - 18K Vermeil - D Colour - VVS1. Since this is a Moissanite piece, and as per our return policy, Moissanite items are final sale, so we're unfortunately unable to accept a return for this item.

We totally understand this might not be ideal, but the terms of our policy do make that clear. Again DONT BUY FROM HERE OH AND I FORGOT THEY TAKE FOREVER TO REPLY TO EMAIL

July 7, 2025
Unprompted review
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Reply from The Jewellery Company

We’re genuinely sorry to hear you feel this way Navindra it’s never our intention for anyone to feel scammed or ignored. You’re right that our Moissanite pieces are final sale, which is noted in our policy, but we understand this can be disappointing if it wasn’t clear for you at the time of purchase. Regarding our email replies, we’re truly sorry for any delay we’re working hard to respond faster and better. If you’d like, please reach out again with your order details send them to support@adamans.com and we’ll do our best to help however we can ❤‍🔥💎

Rated 1 out of 5 stars

It's been almost a year since we placed our original order and this company STILL has done nothing to make things right!

It's been almost a year since this company has been "communicating" with me regarding the necklaces and bracelets we purchased!? We ordered and paid for two necklaces and two moissanite bracelets for my partner and I. They sent us cubic zirconia items along with their "Certificates of Authentication" cards and didn't even bother to communicate the fact that not only did they DECEIVE us by sending FAKE jewelry, they had the audacity to put certification cards in the package indicating that what they sent was genuine?! We had to call/email them MULTIPLE times to get any traction from their errors! According to one of their representatives, we were told that their website had an error on it and we were not supposed to be able to order the items at the price listed? After many months of waiting and receiving countless emails stating: "thank you for your patience, we're getting your jewelry ready and you won't be disappointed", we received the necklaces. We are STILL WAITING for someone/ANYONE to respond to our last request for an update on where our PAID FOR bracelets are! Our last communication to this company was on 30MAY25. Still waiting... Because of the length of time that's passed, we are not able to dispute the charges. As a Customer Service Manager, it's very disappointing to experience this staggering lack of action, sense of urgency and motivation from a company that we've purchased from in the past. We hope this message reaches someone who will take ownership of our situation and do what's right to course-correct the errors made by someone who, we hope, is no longer employed. We will not be holding our breath. Sad.

September 29, 2024
Unprompted review
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Reply from The Jewellery Company

Hi Michael, Thank you for taking the time to share your experience. We want to begin by offering our sincerest apologies for the prolonged delays, lack of communication, and confusion surrounding your order. It is unacceptable that you have waited this long for a full resolution, and we completely understand your frustration. We are very sorry for the distress caused by receiving the incorrect items and for the confusion regarding the certification. This is not the standard of service or product quality we aim to provide, and we regret that our previous communications did not meet your expectations or lead to a timely resolution. The issue you mentioned with pricing on our website was real, but that does not excuse the lack of proactive communication or follow-up regarding your bracelets. You should not have had to chase updates, and we acknowledge that the time passed without resolution has only made the situation worse. Please know that we are reviewing your order history again as a priority. We are committed to resolving this properly and restoring your trust. Kindly reach out to us directly at support@adamans.com so we can confirm your most recent contact and get you a definitive answer about your bracelets. We genuinely appreciate your past business and are truly sorry that this experience has led to disappointment. We hope to make things right and regain your confidence in our service. ❤‍🔥💎

Rated 1 out of 5 stars

lighthouse in the dark

Was just tryna get a little ring nothing mad
But this moissanite piece shines like a lighthouse 😭
It actually looks better than the pics which is mad annoying
Now my mates think I’m moving dodgy with secret money
Too much attention can’t lie
Also picked the wrong size and can’t exchange it
Guess what sold out again

June 22, 2025
Unprompted review
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Reply from The Jewellery Company

We’re really sorry to hear about the sizing issue Ethan and that you weren’t able to exchange it. If the item’s come back in stock or if there’s anything we can do to help, feel free to reach out to our support team at support@adamans.com we’ll do our best to find a solution. Appreciate you choosing us and wearing that lighthouse-level sparkle with style! ❤‍🔥💎

Rated 1 out of 5 stars

Fix the stock!

Got the new tennis bracelet and it’s just too much
Now everyone’s staring like I robbed someone
Also tried to get the matching chain and it’s sold out AGAIN
What’s the point of a set if I can only get half 😩
Fix the stock pls

June 26, 2025
Unprompted review
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Reply from The Jewellery Company

Sorry to hear that you were unable to get the matching chain for your Bracelet Bro! We will be restocking soon so don't worry at all you'll be able to get your hands on it no problem ❤‍🔥💎

Rated 1 out of 5 stars

Such a shame....

After being super excited, I am very disappointed with the recent purchase I made. The quality of the jewelry did not match the advertised description. I purchased 3 pieces of SILVER jewlery on a sale and they sent me 3 pieces of FAKE. I reached out to the business and let them know that there was an issue with my order, sent pictures of the label on the jewelery and my receipt. Their answer to this is that those items were not included in the sale and there was an issue with check out. This is a lie as I have screen snaps of each piece of jewelry with the buy one get to sale above it. Regardless, they should have reached out and let me know before sending three pieces of fake jewelry and hoping I didn't notice. Sadly, I believe I was a victim of a dishonest business practice. I hope others will be cautious when considering a purchasing from this company. I thought I could trust them because they are a large company is essential to research and protect yourself from potential scams. It is really a shame that a business of this magnitude conducts themselves the way they do.

June 27, 2025
Unprompted review
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Reply from The Jewellery Company

Thank you for taking the time to share your feedback AO, we’re truly sorry to hear about your recent experience. We understand your disappointment and sincerely apologise for the frustration this situation has caused. Please know that we take concerns like yours very seriously. Our goal is always to provide our customers with quality products and transparent service, and we regret that your experience did not reflect that. We appreciate you sharing the screenshots and reaching out to our support team. We are currently reviewing the information you've provided, including the promotion details and your order, to ensure this is investigated thoroughly. If there was an error on our part, we are committed to making it right. Customer trust is extremely important to us, and we never intend to mislead. We’d like to work with you directly to resolve this matter and find a satisfactory solution. If you're open to it, please email us at support@adamans.com with your order number and any additional details so we can prioritise your case. Again, we apologise for the inconvenience and disappointment, and we hope to restore your trust in us. Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience. We understand your disappointment and sincerely apologise for the frustration this situation has caused ❤‍🔥💎

Rated 1 out of 5 stars

In fact it wasn't something light

Was just tryna treat myself to a lil something light
Ordered a moissanite ring and a cross pendant thought it’d be calm
Even under low light it catches every eye in the room
Now random people keep asking where I got it and if it’s real
The ring came too big too and I swear I measured right
Tried to reorder a smaller one and boom sold out AGAIN
Adamans you gotta do better with your stock drops
Everything sells out faster than sought after shoes on launch day
Also y’all photos lowkey do your own product a disservice
It looked mad online but in person it’s outrageous

June 25, 2025
Unprompted review
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Reply from The Jewellery Company

Sorry to hear you weren't happy with your order Brayden that is disappointing to hear that we missed the mark, if there is anything we can do to amend this issue you're having please email us at support@adamans.com ❤‍🔥💎

Rated 1 out of 5 stars

Can't do anything about it now

Bought a custom piece with my initials and it came out TOO perfect
Stones gleam like they’ve got their own personality
It’s so loud I can’t wear it without people stopping me
I just wanted something nice for my birthday
Now my friends think I’m hiding a record deal 💀
Also the chain was too long and I can’t get a shorter one
Because of course everything’s sold out
Website teased me with options then snatched them

June 18, 2025
Unprompted review
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Reply from The Jewellery Company

Thanks for the kind words Theo, we are really sorry to hear that you couldn't get your size we will be restocking soon just keep an eye out for it! ❤‍🔥💎

Rated 1 out of 5 stars

Scared to wear it out

Ordered a watch thinking it would just add a lil sparkle
Nah this thing turns heads like I stole it 💀
Why does it look more expensive than half my wardrobe
Now I’m paranoid wearing it out
Also picked the wrong fit and couldn’t find another

June 12, 2025
Unprompted review
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Reply from The Jewellery Company

Sorry you've been receiving so much attention Lucy! if there is anything you want sorted out for you please contact us at support@adamans.com ❤‍🔥💎

Rated 1 out of 5 stars

Gets too much attention

I wore it once and my Uber driver asked if I was an influencer
I’m just trying to go to dinner not start a photoshoot
Size was a bit long for my frame too
Wanted to reorder shorter and nah unavailable
Why even have a website if half the stuff gone in my size

June 13, 2025
Unprompted review
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Reply from The Jewellery Company

Sorry to hear that you got too much attention on your piece and that you ordered the wrong size Lillian, if you want we can look at exchanging this for one thats your size! Just contact us at support@adamans.com ❤‍🔥💎

Rated 1 out of 5 stars

It really is too much

Ordered the silver Cuban bracelet and it came in lookin like 24K
Way too shiny couldn’t even wear it to work my manager said it’s distracting
It looked toned down online but IRL it’s like stage lighting
Too much attention I’m not tryna be famous
Also I bought a medium but it’s squeezing my wrist
Tried to exchange but surprise it’s out of stock
Even the luxury case outshined the bracelet 😭
I just wanted something lowkey

June 13, 2025
Unprompted review
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Reply from The Jewellery Company

Hi there Imogen, we are sorry that your pieces weren't to your standard you're more than welcome to contact us at support@adamans.com to discuss and resolve your issue ❤‍🔥💎

Rated 2 out of 5 stars

The Grillz don’t fit

The Grillz don’t fit. They’re a waste of money. And if you get multiple things at once, only one if protected by their guarantee. Which I had no idea about. Only reason not a one star is shipping is fast and I like my chain. Just very disappointed about everything else.

June 25, 2025
Unprompted review
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Reply from The Jewellery Company

Sorry to hear that you had an issue with your Grillz bro, we are glad that you like your chain though and thank you for your custom! If you want to see if we can resolve the issue with your Grillz please contact us at support@adamans.com ❤‍🔥💎

Rated 1 out of 5 stars

Scam don’t buy from here

This company is on companies house but has to be a fraud. They told me by parcel was delivered and sent me a picture of it in the warehouse parcel cage. Are they having a laugh. I have been to the ombudsman and I’ll start putting my correspondence together and leave it to them to deal with. Trying to talk to the company is hopeless. I would advise everyone to just go to order from shein they now do the same stuff. Atleast you know it will be delivered.

June 5, 2025
Unprompted review
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Reply from The Jewellery Company

Again Leah, please send your order number to support@adamans.com we will be happy to assist you with any issue you are having and get it resolved for you in the best way possible ❤‍🔥💎

Rated 1 out of 5 stars

Keep spending money on these pieces

Got the emerald green tennis bracelet for my girl
Now she out here looking like she won the lottery 💚
It's actually so bright it looks fake even though it’s real
Couldn’t believe how good it looked compared to the photos
But I messed up and ordered it too big
This is how you make people go broke
Can’t keep doing impulse orders every drop

June 5, 2025
Unprompted review
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Reply from The Jewellery Company

Hi James, thanks for taking the time to write us a review, any problems please do not hesitate to contact us at support@adamans.com ❤‍🔥💎

Rated 1 out of 5 stars

maybe a scam

If I could give this company a negative star I would. I purchased over a thousand dollars worth of Moissanite pieces back in June. They send me fake pieces and when I informed them of it they gave me the excuse that it’ll take time to make the Moissanite pieces and they wanted to keep my style fresh that’s why they sent the fake pieces. I didn’t order CZ’s. I paid for Moissanite. I want what I paid for or refund my money. They also stated a shortage of Moissanite was another excuse they gave. I’ve since ordered Moissanite pieces from another company and have received them. They are scamming on Moissanite pieces. Sending you CZ’s like you won’t know the difference or won’t take it to a real jeweler to see what you have. DON’T ORDER FROM THEM. THEY ARE FALSELY ADVERTISING MOISSANITE AND SENDING YOU CZs.........^this is literally the same thing happening to me right now and I'm unsure if I'm being scammed or if I'm gonna get the stuff i ordered, of course if i get an update i will change my review also. I'm hoping the new pieces I'm suppose to get have the 925 stamp and are real mossanite. here is my order number ##99466

June 5, 2025
Unprompted review
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Reply from The Jewellery Company

Sorry to hear about this experience John please get in touch with us over at support@adamans.com ❤‍🔥💎

Rated 1 out of 5 stars

I just recieved my necklace that was…

I just recieved my necklace that was supposed to be Moissanite and it does not test as moissanite. I sent photos of it next to a genuine Moissy, bracelet and showed what the tester does with Adamans necklace and with the REAL Moissanite bracelet. I am waiting to hear back. There was even a certificate from GRA, which I don't place much trust in anyway. I have sent an email but will be disputing my charges if I don't hear beck within 24 hours.

June 2, 2025
Unprompted review
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Reply from The Jewellery Company

Hi there John, we are sorry to hear about your experience with us, please could you email our support team support@adamans.com they will be able to assist you ❤‍🔥💎

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