Ordered a chain and two moissanite bracelets, was sent all cz pieces , 4weeks later nothing. Super embarrassing on Xmas sending Grandma her gift to have my cousin put a tester on it and wreck my soul... See more
The Jewellery Company
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See what reviewers are saying
Good Seller, Nice jewelry for the price. I was fully aware of my expectations purchasing non luxury items. All items surpassed my expectations. Do not purchase items if you're extremely picky... See more
The verona suede jacket I grabbed looks ridiculously good in daylight like the color shifts a bit depending on the angle. The zipper gave me trouble at first though and really needed a few days to loo... See more
Company replied
I like the products I received, but the communication to getting a tracking number/ status of order was not well organized After more then a few emails I finaly received a status on my order it... See more
Company details
Written by the company
The Jewellery Company. Lab diamonds.
Contact info
United Kingdom
- Support@TheJewellers.com
- adamansjewellery.com
Breach of guidelines
DO NOT BUY
DO NOT BUY. Their bracelets and chains will turn your neck green. I bought Moissanite. they sent me CZs. Moissanite is 3X THE PRICE AND THEY SENT ME FAKE ONES. DO NOT EVER BUY. EVER.

Reply from The Jewellery Company
SCAMMERS
Been over a year and not received my jewellery, always tell me it’s going to be a few weeks over and over again. Do not waste your money with these scammers

Reply from The Jewellery Company
Ordered 3x moissonite rings silid…
"Update to review below that was 15/5/2025 adamans reply on here didnt help at all their support email i told them about this trustpilot reply still refusing to refund and same lies another 6 weeks now saying moissoinite rings are coming they will come they will come and no tracking number nithing happening will report to ombudsman absolute conmen this company". Ordered 3x moissonite rings silid silver and gold vermail mix, all 3x tested as cz and not silver and not vemeil no 925 stamps either and lots of gra moissonite certs. Been told by them ah sent in error sent me 1 more ring thats fake too all tarnished fast and emails saying these were samples real ones coming had about 30x emails going on for months keep saying just a few more weeks a few more weeks given up demanded refund 2x and they wont. Absolute con artists DO NOT BUY MOISSANITE OFF THIS SITE!!!

Reply from The Jewellery Company

Reply from The Jewellery Company
I wish I could give 0 stars
I wish I could give 0 stars. Scammers sent me a bunch CZ when I specifically ordered from the moissanite collection. Took me days to get response, and then they first blamed their “3rd party shippers” for sending the CZ with actual GRA certificates claiming it was moissanite. Then they blamed the promotion saying all the BOGO stuff is from their CZ collection. Even though I’m showing them the receipt that shows the charged items being moissanite, which is double the price, they claimed the CZ was what you receive when doing the promotion. They’re scammers.
The pearl necklace is sold as genuine fresh water pearls LOL they’re fake. They wouldn’t even dispute it when I called out the FAKE PEARLS. I paid 179.50 for the MOISSANITE RING and selected the MOISSANITE STUDS and pearl necklace for the free items. They sent me the CZ ring and the CZ studs. I tested the stones. The bag is labeled as CZ. Just all around a garbage experience in every way. Wouldn’t even recommend them to my worst enemy.
Edit: notice how they addressed ZERO of my claims in their response. Just some cornball hyped up response saying email us like I hadn’t been emailing them non stop for a week. LOL
Also I sent the jewelry back and it was delivered on the 16th.. they’re still withholding my payment. So I escalated a case with PayPal. I encourage absolutely nobody anywhere ever to do business with this joke of a company. SCAMMERS

Reply from The Jewellery Company
Scam and don’t reply to email as fast
Scam scam scam !!!! Don’t buy from here AM trying to return an order I placed they telling me is final sale.
This is what they said. I checked your order, and it includes the Moissanite 5 Row Paved Ring - 18K Vermeil - D Colour - VVS1. Since this is a Moissanite piece, and as per our return policy, Moissanite items are final sale, so we're unfortunately unable to accept a return for this item.
We totally understand this might not be ideal, but the terms of our policy do make that clear. Again DONT BUY FROM HERE OH AND I FORGOT THEY TAKE FOREVER TO REPLY TO EMAIL

Reply from The Jewellery Company
It's been almost a year since we placed our original order and this company STILL has done nothing to make things right!
It's been almost a year since this company has been "communicating" with me regarding the necklaces and bracelets we purchased!? We ordered and paid for two necklaces and two moissanite bracelets for my partner and I. They sent us cubic zirconia items along with their "Certificates of Authentication" cards and didn't even bother to communicate the fact that not only did they DECEIVE us by sending FAKE jewelry, they had the audacity to put certification cards in the package indicating that what they sent was genuine?! We had to call/email them MULTIPLE times to get any traction from their errors! According to one of their representatives, we were told that their website had an error on it and we were not supposed to be able to order the items at the price listed? After many months of waiting and receiving countless emails stating: "thank you for your patience, we're getting your jewelry ready and you won't be disappointed", we received the necklaces. We are STILL WAITING for someone/ANYONE to respond to our last request for an update on where our PAID FOR bracelets are! Our last communication to this company was on 30MAY25. Still waiting... Because of the length of time that's passed, we are not able to dispute the charges. As a Customer Service Manager, it's very disappointing to experience this staggering lack of action, sense of urgency and motivation from a company that we've purchased from in the past. We hope this message reaches someone who will take ownership of our situation and do what's right to course-correct the errors made by someone who, we hope, is no longer employed. We will not be holding our breath. Sad.

Reply from The Jewellery Company
lighthouse in the dark
Was just tryna get a little ring nothing mad
But this moissanite piece shines like a lighthouse 😭
It actually looks better than the pics which is mad annoying
Now my mates think I’m moving dodgy with secret money
Too much attention can’t lie
Also picked the wrong size and can’t exchange it
Guess what sold out again

Reply from The Jewellery Company
Fix the stock!
Got the new tennis bracelet and it’s just too much
Now everyone’s staring like I robbed someone
Also tried to get the matching chain and it’s sold out AGAIN
What’s the point of a set if I can only get half 😩
Fix the stock pls

Reply from The Jewellery Company
Such a shame....
After being super excited, I am very disappointed with the recent purchase I made. The quality of the jewelry did not match the advertised description. I purchased 3 pieces of SILVER jewlery on a sale and they sent me 3 pieces of FAKE. I reached out to the business and let them know that there was an issue with my order, sent pictures of the label on the jewelery and my receipt. Their answer to this is that those items were not included in the sale and there was an issue with check out. This is a lie as I have screen snaps of each piece of jewelry with the buy one get to sale above it. Regardless, they should have reached out and let me know before sending three pieces of fake jewelry and hoping I didn't notice. Sadly, I believe I was a victim of a dishonest business practice. I hope others will be cautious when considering a purchasing from this company. I thought I could trust them because they are a large company is essential to research and protect yourself from potential scams. It is really a shame that a business of this magnitude conducts themselves the way they do.

Reply from The Jewellery Company
In fact it wasn't something light
Was just tryna treat myself to a lil something light
Ordered a moissanite ring and a cross pendant thought it’d be calm
Even under low light it catches every eye in the room
Now random people keep asking where I got it and if it’s real
The ring came too big too and I swear I measured right
Tried to reorder a smaller one and boom sold out AGAIN
Adamans you gotta do better with your stock drops
Everything sells out faster than sought after shoes on launch day
Also y’all photos lowkey do your own product a disservice
It looked mad online but in person it’s outrageous

Reply from The Jewellery Company
Can't do anything about it now
Bought a custom piece with my initials and it came out TOO perfect
Stones gleam like they’ve got their own personality
It’s so loud I can’t wear it without people stopping me
I just wanted something nice for my birthday
Now my friends think I’m hiding a record deal 💀
Also the chain was too long and I can’t get a shorter one
Because of course everything’s sold out
Website teased me with options then snatched them

Reply from The Jewellery Company
Scared to wear it out
Ordered a watch thinking it would just add a lil sparkle
Nah this thing turns heads like I stole it 💀
Why does it look more expensive than half my wardrobe
Now I’m paranoid wearing it out
Also picked the wrong fit and couldn’t find another

Reply from The Jewellery Company
Gets too much attention
I wore it once and my Uber driver asked if I was an influencer
I’m just trying to go to dinner not start a photoshoot
Size was a bit long for my frame too
Wanted to reorder shorter and nah unavailable
Why even have a website if half the stuff gone in my size

Reply from The Jewellery Company
It really is too much
Ordered the silver Cuban bracelet and it came in lookin like 24K
Way too shiny couldn’t even wear it to work my manager said it’s distracting
It looked toned down online but IRL it’s like stage lighting
Too much attention I’m not tryna be famous
Also I bought a medium but it’s squeezing my wrist
Tried to exchange but surprise it’s out of stock
Even the luxury case outshined the bracelet 😭
I just wanted something lowkey

Reply from The Jewellery Company
The Grillz don’t fit
The Grillz don’t fit. They’re a waste of money. And if you get multiple things at once, only one if protected by their guarantee. Which I had no idea about. Only reason not a one star is shipping is fast and I like my chain. Just very disappointed about everything else.

Reply from The Jewellery Company
Scam don’t buy from here
This company is on companies house but has to be a fraud. They told me by parcel was delivered and sent me a picture of it in the warehouse parcel cage. Are they having a laugh. I have been to the ombudsman and I’ll start putting my correspondence together and leave it to them to deal with. Trying to talk to the company is hopeless. I would advise everyone to just go to order from shein they now do the same stuff. Atleast you know it will be delivered.

Reply from The Jewellery Company
Keep spending money on these pieces
Got the emerald green tennis bracelet for my girl
Now she out here looking like she won the lottery 💚
It's actually so bright it looks fake even though it’s real
Couldn’t believe how good it looked compared to the photos
But I messed up and ordered it too big
This is how you make people go broke
Can’t keep doing impulse orders every drop

Reply from The Jewellery Company
maybe a scam
If I could give this company a negative star I would. I purchased over a thousand dollars worth of Moissanite pieces back in June. They send me fake pieces and when I informed them of it they gave me the excuse that it’ll take time to make the Moissanite pieces and they wanted to keep my style fresh that’s why they sent the fake pieces. I didn’t order CZ’s. I paid for Moissanite. I want what I paid for or refund my money. They also stated a shortage of Moissanite was another excuse they gave. I’ve since ordered Moissanite pieces from another company and have received them. They are scamming on Moissanite pieces. Sending you CZ’s like you won’t know the difference or won’t take it to a real jeweler to see what you have. DON’T ORDER FROM THEM. THEY ARE FALSELY ADVERTISING MOISSANITE AND SENDING YOU CZs.........^this is literally the same thing happening to me right now and I'm unsure if I'm being scammed or if I'm gonna get the stuff i ordered, of course if i get an update i will change my review also. I'm hoping the new pieces I'm suppose to get have the 925 stamp and are real mossanite. here is my order number ##99466

Reply from The Jewellery Company
I just recieved my necklace that was…
I just recieved my necklace that was supposed to be Moissanite and it does not test as moissanite. I sent photos of it next to a genuine Moissy, bracelet and showed what the tester does with Adamans necklace and with the REAL Moissanite bracelet. I am waiting to hear back. There was even a certificate from GRA, which I don't place much trust in anyway. I have sent an email but will be disputing my charges if I don't hear beck within 24 hours.

Reply from The Jewellery Company
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