Ordered a chain and two moissanite bracelets, was sent all cz pieces , 4weeks later nothing. Super embarrassing on Xmas sending Grandma her gift to have my cousin put a tester on it and wreck my soul... See more
The Jewellery Company
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good Seller, Nice jewelry for the price. I was fully aware of my expectations purchasing non luxury items. All items surpassed my expectations. Do not purchase items if you're extremely picky... See more
The verona suede jacket I grabbed looks ridiculously good in daylight like the color shifts a bit depending on the angle. The zipper gave me trouble at first though and really needed a few days to loo... See more
Company replied
I like the products I received, but the communication to getting a tracking number/ status of order was not well organized After more then a few emails I finaly received a status on my order it... See more
Company details
Written by the company
The Jewellery Company. Lab diamonds.
Contact info
United Kingdom
- Support@TheJewellers.com
- adamansjewellery.com
Breach of guidelines
Avoid
Avoid. Rather pay more and buy from shop. I ordered an item and they didn’t send. I didn’t receive my item and they didn’t refund me the money. Ignored me when I emailed them. Con artist
Just a fraudulent company & complete scammers.
Just a fraudulent company all round. Just a little research and you’ll see it’s not what it’s advertised as. All products are not real diamonds (fake essentially), they drop-ship from China, no factory’s in the UK even exist & delivery is minimum 10 days+ if you do order as it’s from China, despite all this they still advertise that it’s all designed & made in the UK with next day delivery ect which just isn’t possible if it’s coming from China.
Obviously a legit company but just going on companies houses and looking at their company as a whole, just a complete con, got a charge on there from a e-commerce loan company for a start, the finances look horrendous if we’re being honest, owing creditors nearly 750k, in reality they only have nearly maybe 70/80/90k in net assets which isn’t too shabby and they’ve made money every year somehow but it explains how they pretend to live the perfect life on the socials.
All three of them on Social Media pretend to live the most lavish life with 2 cars which cost all together maybe close to 500k plus yet the company finances show nothing remotely close to that, I mean he’s gotta be paying close to 5k a month on finance for the Ferrari. They post trips at different times of the year to make it look like they are out and about always going away when that’s not the reality.
Also advertising and photoshopping images with celebrities like Will Smith, Jalen Hurts, Justin Jefferson wearing their jewellery when everyone knows that just isn’t the case just sums up the company as a whole and this review as a whole.
Just stay away people, stop falling for the BS and invest your money somewhere else more wisely.
Cuban bracelet came nice
Cuban bracelet came nice, but the sizing threw me off a bit. It’s a touch tighter than expected. Still looks premium though, so I’m keeping it.
Terrible company and Dishonest business Practices
Terrible company, unimaginably dishonest, did not send my certification papers because obviously their stones are FAKE. The stones are CZ people they are CZ and poorly made CZ to tell the least, most of my pieces barely sparkled, and the RING didn't sparkle at all.
They scam me and when I wanted to make a return they wanted to charge me a 15% restocking fee for jewelry that was clearly shipped from a Chinese factory, vacuum wrapped and all.
They claim this crap is custom made. People wake up, this is common wrapping procedures from jewellery made in these chinese factories this is why when my 5 pieces of jewellery arrived there was no certification because they weren't the mossionite I ordered. I tested them and they were all DUDS.
I ordered the best and most expensive pieces they had as well and their best was absolutely crap. I DO NOT RECOMMEND.
DO NOT ORDER FROM THIS COMPANY the have…
DO NOT ORDER FROM THIS COMPANY the have hidden postage fees a total scam I had debt collectors emailing me as they passed the charge on to them AVOID DONT MAKE THE SAME MISTAKE
They are true to their word but it will take time
I know alot of people are saying Adamans is scamming which lowkey they deff kinda are, however, I did receive my moissanite piece that I ordered 4 MONTHSS AFTER!! If that's not a problem idk what is. They would sent what they call place holder pieces that were CZ's bcz they say they are lacking product. I emailed them continuously and they actually did keep their word that the moissanite piece was coming. But I will give it 4 stars bcz it actually does look pretty fire despite the long wait.
products are decent but terrible…
products are decent but terrible customer service, wrong items get sent then they ask so many questions as if you’re in the wrong. Multiple mistakes they've made Won’t be using this company again.
Big let down still waiting for a reply…
Big let down still waiting for a reply on my refund I have evidence of returning within the 15 days and still no reply from these fools absolutely appalling will be hearing from my lawyers soon. Hope to get a refund very quickly or ill be filling a law suit. I have evidence so you should be worried scam artist

Reply from The Jewellery Company
I ordered an item and they told me it’s…
I ordered an item and they told me it’s from uk. But it was not and I didn’t receive my item. And my se one item was a complete joke. Sent me wrong order and even that was missing an item. On messaging them they ignored me and refused to do anything.

Reply from The Jewellery Company
Placed an order on 9/19 with free 2-3…
Placed an order on 9/19 with free 2-3 days shipping because I wanted some nice jewelry for a trip. The label was created in Ohio meaning my order shipped from the U.S. to be delivered to Arizona. It is now 9/29 and it has yet to even be out for delivery. Don't order from here if you need a timely delivery. They cannot fulfill. I don't even know if they have quality merchandise because I have yet to receive it. Now I have to go out of town and still will not have my order. Waste.

Reply from The Jewellery Company
I had HORRIBLE experience with this…
I had HORRIBLE experience with this site. They list their grillz under their moissanite grillz section, but it’s actually cubic zirconia. You can get the same thing on Amazon for less than $30. Just look up “JINAO Grillz Gold Grills for Your Teeth Fake Teeth 18K Gold Plated Iced out 8 Top Teeth 8 Bottom Tooth Grillz for Men Women Hip Hop Rapper Costume” and you’ll find them. When I requested a refund, they said I can’t get one. I wasn’t going to write a bad review, but they said I can’t return so now I’m exposing them. Avoid these fake ass grillz. If u want these for cheaper, just go on amazon. F THIS STORE!!!!!
Edit: THEY ARE LIARS. In the reply, they say that they are genuine
Moissanite. Yet when they emailed me, they said that it was Cubic Zircon…
I have a diamond tester. They do not pass the tester. I can assure you, that the grillz on Amazon are the same as the ones are their website. They are LIARS

Reply from The Jewellery Company
They wait for the items to come from…
They wait for the items to come from china and then ship to you. I have been waiting over a week for next day shipping. Bought for an art show and still 10 days later haven’t received anything. Then blame they it on something sold out but we can send you your other items but didn’t. Waiting!!!! Ordered from guu n another site and came in time for my event. Place is a scam n just buy from guu or if your going to wait dhagate!!

Reply from The Jewellery Company
SCAMMERS! Avoid!!!
I placed an order on August 20 for Adamans and a different company. I received my order from the second company on 8/24. I email Adamans to obtain an ESD or at the least, an ETA as the website said delivery in 2-3 days. I was told they had an issue and could not ship it yet. They offered to add more items to my order for the inconvenience. How are you able to add more items when you couldn't ship out the original items?
On 8/26 I asked for an update and received the same bogus message. I emailed to cancel and was told that my order could not be cancelled because it was in fulfillment and that they ship too fast to cancel at that point. On 8/29 I emailed again and advised that 9 days after placing the order is not quick at all. They advised it still had not shipped as they are having difficulties. Today is day 13 and I will be filing a chargeback claim with my bank.

Reply from The Jewellery Company
This company has false advertisements
This company has false advertisements. They claim that their jewelry is high quality and moissanite. I ordered a sterling silver moissanite ring and when using a diamond tester which I have used on moissanite and works perfectly it didnt pass. My rings didnt come with a .925 stamp and started to make my skin black . It stained my skin so bad it took around 10 hand washes to take off most of it …not all. I heard that it is because of the bogo but if so then why offer it to your moissanite collection . All this is complete bs and I’m extremely unsatisfied and wouldn’t recommend this company. If the company resolves this with the authentic version I may change my mind but as of right now this company is a complete scam.

Reply from The Jewellery Company
Adaman’s is a scam avoid at all cost
Adaman’s is a scam. I spent over £100 on a chain they promised would “never lose color” — within weeks it turned green. When I lost the guarantee card (but still had my purchase email), they refused to help. Their “customer service” is rude, unprofessional, and makes you wait forever.
I’ve warned people about my experience and over 100 people have told me I helped them avoid being scammed like I was. Adaman’s sell cheap rubbish, lie about quality, and hide behind fake guarantees.
Avoid at all costs – these are real crooks.
P.S THEIR GOOD REVIEWS ARE NOT GENERIC TRUST ME DONT BE FOOLED BY THESE CROOKS

Reply from The Jewellery Company
Follow up review from July 6
On July 6 I left a review voicing my frustration with Adamans and the quality and authenticity of merchandise I received. As you can see below, the company responded and promised to correct their wrong. About 3 weeks ago I received 2 of the 3 items I originally ordered, (buy 1 get 2 free). I noticed right away the clasp was stamped 925 for silver unlike the others. I wanted to wear for a few days to see if rash occured again. I have been wearing necklace every day for past 3 weeks even in 100 degree weather and no rash. I have a diamond tester and managed to get a positive test as diamond even though moissanites are small. I like the necklace, I wanted small stoned tennis necklace and I do not know many other companies that offer a 1.5 mm tennis necklace. It is demure and more personal. I felt I should share the good since I had shared the bad

Reply from The Jewellery Company
Terrible company and jewelry
Terrible company and jewelry! Sent wrong size and lied about quality’s and doesnt let you return and never said I have to pay more to return than cost of jewelry

Reply from The Jewellery Company
This Company is awful
This Company is awful, customer service is just above zero and thats being generous. They will take your money and not provide what you have paid for like next day delivery. ombudsman ombudsman ombudsman

Reply from The Jewellery Company
Ordered the 3mm moissanite tennis…
Ordered the 3mm moissanite tennis bracelet. The bracelet does have a nice shine but I tested it with 2 different testers and the bracelet did not pass. I tested my other moissanite jewelry to make sure my tester is working and those tested fine. This company is a scam unless they’re sending something in for a YouTube review.Then those items are real moissanite. $250 dollars wasted

Reply from The Jewellery Company
Lil Bibby Label Exec Type Chain With Overnight Icy Results.
Bought the 10mm Moissanite Monaco Chain and now I walk like Bibby on stage
It shipped fast real smooth I had it before the weekend
Support team talked to me like fam made it all simple
Unboxing felt serious like I just got drafted

Reply from The Jewellery Company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.