The Jewellery Company 

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Rated 2 out of 5 stars

Ordered a chain and two moissanite bracelets, was sent all cz pieces , 4weeks later nothing. Super embarrassing on Xmas sending Grandma her gift to have my cousin put a tester on it and wreck my soul... See more

Rated 4 out of 5 stars

Good Seller, Nice jewelry for the price. I was fully aware of my expectations purchasing non luxury items. All items surpassed my expectations. Do not purchase items if you're extremely picky... See more

Rated 3 out of 5 stars

The verona suede jacket I grabbed looks ridiculously good in daylight like the color shifts a bit depending on the angle. The zipper gave me trouble at first though and really needed a few days to loo... See more

Company replied

Rated 4 out of 5 stars

I like the products I received, but the communication to getting a tracking number/ status of order was not well organized After more then a few emails I finaly received a status on my order it... See more

Company details

  1. e-Commerce Service
  2. Fashion Accessories Store
  3. Jewelry Store

Written by the company

The Jewellery Company. Lab diamonds.


Contact info

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid

Avoid. Rather pay more and buy from shop. I ordered an item and they didn’t send. I didn’t receive my item and they didn’t refund me the money. Ignored me when I emailed them. Con artist

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Just a fraudulent company & complete scammers.

Just a fraudulent company all round. Just a little research and you’ll see it’s not what it’s advertised as. All products are not real diamonds (fake essentially), they drop-ship from China, no factory’s in the UK even exist & delivery is minimum 10 days+ if you do order as it’s from China, despite all this they still advertise that it’s all designed & made in the UK with next day delivery ect which just isn’t possible if it’s coming from China.

Obviously a legit company but just going on companies houses and looking at their company as a whole, just a complete con, got a charge on there from a e-commerce loan company for a start, the finances look horrendous if we’re being honest, owing creditors nearly 750k, in reality they only have nearly maybe 70/80/90k in net assets which isn’t too shabby and they’ve made money every year somehow but it explains how they pretend to live the perfect life on the socials.

All three of them on Social Media pretend to live the most lavish life with 2 cars which cost all together maybe close to 500k plus yet the company finances show nothing remotely close to that, I mean he’s gotta be paying close to 5k a month on finance for the Ferrari. They post trips at different times of the year to make it look like they are out and about always going away when that’s not the reality.

Also advertising and photoshopping images with celebrities like Will Smith, Jalen Hurts, Justin Jefferson wearing their jewellery when everyone knows that just isn’t the case just sums up the company as a whole and this review as a whole.

Just stay away people, stop falling for the BS and invest your money somewhere else more wisely.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company and Dishonest business Practices

Terrible company, unimaginably dishonest, did not send my certification papers because obviously their stones are FAKE. The stones are CZ people they are CZ and poorly made CZ to tell the least, most of my pieces barely sparkled, and the RING didn't sparkle at all.

They scam me and when I wanted to make a return they wanted to charge me a 15% restocking fee for jewelry that was clearly shipped from a Chinese factory, vacuum wrapped and all.

They claim this crap is custom made. People wake up, this is common wrapping procedures from jewellery made in these chinese factories this is why when my 5 pieces of jewellery arrived there was no certification because they weren't the mossionite I ordered. I tested them and they were all DUDS.

I ordered the best and most expensive pieces they had as well and their best was absolutely crap. I DO NOT RECOMMEND.

March 14, 2025
Unprompted review
Rated 4 out of 5 stars

They are true to their word but it will take time

I know alot of people are saying Adamans is scamming which lowkey they deff kinda are, however, I did receive my moissanite piece that I ordered 4 MONTHSS AFTER!! If that's not a problem idk what is. They would sent what they call place holder pieces that were CZ's bcz they say they are lacking product. I emailed them continuously and they actually did keep their word that the moissanite piece was coming. But I will give it 4 stars bcz it actually does look pretty fire despite the long wait.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

products are decent but terrible…

products are decent but terrible customer service, wrong items get sent then they ask so many questions as if you’re in the wrong. Multiple mistakes they've made Won’t be using this company again.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Big let down still waiting for a reply…

Big let down still waiting for a reply on my refund I have evidence of returning within the 15 days and still no reply from these fools absolutely appalling will be hearing from my lawyers soon. Hope to get a refund very quickly or ill be filling a law suit. I have evidence so you should be worried scam artist

September 30, 2025
Unprompted review
The Jewellery Company logo

Reply from The Jewellery Company

We take refund requests very seriously and want to clarify that we do honor valid returns made within our policy. If you have already provided proof of return, our support team will verify and process it as quickly as possible. Please make sure your email was sent to our official support address so it doesn’t get missed. We absolutely do not scam customers, and we encourage you to provide your order number to support@adamans.com so we can resolve this directly. We’re committed to making sure you receive the refund you’re entitled to ❤️‍🔥💎

Rated 1 out of 5 stars

I ordered an item and they told me it’s…

I ordered an item and they told me it’s from uk. But it was not and I didn’t receive my item. And my se one item was a complete joke. Sent me wrong order and even that was missing an item. On messaging them they ignored me and refused to do anything.

September 19, 2025
Unprompted review
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Reply from The Jewellery Company

We’re sorry to hear about your experience, but we want to clarify a few important details. All orders are fulfilled and shipped through our official process, and customers receive tracking information with every purchase. We never advertise items as UK-made if they are not, and we always work to correct mistakes such as missing or incorrect items. If you believe you received the wrong order, please reach out to our verified support team at support@adamans.com with your order number so we can resolve this properly. We do not ignore customer inquiries every request sent to the correct channel is answered ❤️‍🔥💎

Rated 1 out of 5 stars

Placed an order on 9/19 with free 2-3…

Placed an order on 9/19 with free 2-3 days shipping because I wanted some nice jewelry for a trip. The label was created in Ohio meaning my order shipped from the U.S. to be delivered to Arizona. It is now 9/29 and it has yet to even be out for delivery. Don't order from here if you need a timely delivery. They cannot fulfill. I don't even know if they have quality merchandise because I have yet to receive it. Now I have to go out of town and still will not have my order. Waste.

September 29, 2025
Unprompted review
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Reply from The Jewellery Company

We’re really sorry to hear about your experience with shipping. That delay is definitely not the standard we aim for. While most of our orders do ship within the 2–3 day timeframe, unexpected carrier or fulfillment issues can unfortunately cause setbacks. We know how disappointing it is when an order doesn’t arrive in time for a special trip. Please reach out to our support team directly with your order number at support@adamans.com ❤️‍🔥💎

Rated 1 out of 5 stars

I had HORRIBLE experience with this…

I had HORRIBLE experience with this site. They list their grillz under their moissanite grillz section, but it’s actually cubic zirconia. You can get the same thing on Amazon for less than $30. Just look up “JINAO Grillz Gold Grills for Your Teeth Fake Teeth 18K Gold Plated Iced out 8 Top Teeth 8 Bottom Tooth Grillz for Men Women Hip Hop Rapper Costume” and you’ll find them. When I requested a refund, they said I can’t get one. I wasn’t going to write a bad review, but they said I can’t return so now I’m exposing them. Avoid these fake ass grillz. If u want these for cheaper, just go on amazon. F THIS STORE!!!!!

Edit: THEY ARE LIARS. In the reply, they say that they are genuine
Moissanite. Yet when they emailed me, they said that it was Cubic Zircon…

I have a diamond tester. They do not pass the tester. I can assure you, that the grillz on Amazon are the same as the ones are their website. They are LIARS

September 21, 2025
Unprompted review
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Reply from The Jewellery Company

Hi J J, We’d like to clarify that all items listed under our Moissanite Grillz section are made with genuine moissanite stones, not cubic zirconia. The product you referenced on Amazon is a different item and not comparable in terms of materials or craftsmanship. We understand it can be confusing with so many options online, but we can assure you the grillz you received are authentic and exactly as described on our site. If you have any doubts, we’re happy to provide additional details or documentation about the stones and materials used ❤️‍🔥💎

Rated 1 out of 5 stars

They wait for the items to come from…

They wait for the items to come from china and then ship to you. I have been waiting over a week for next day shipping. Bought for an art show and still 10 days later haven’t received anything. Then blame they it on something sold out but we can send you your other items but didn’t. Waiting!!!! Ordered from guu n another site and came in time for my event. Place is a scam n just buy from guu or if your going to wait dhagate!!

September 2, 2025
Unprompted review
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Reply from The Jewellery Company

We're really sorry to hear this happened Stephon, we understand your frustration, especially when you were counting on your order for an important event like an art show. We’d like to make this right. Please reach out to our customer support team with your order number at support@adamans.com and we will get this rectified for you ❤️‍🔥💎

Rated 1 out of 5 stars

SCAMMERS! Avoid!!!

I placed an order on August 20 for Adamans and a different company. I received my order from the second company on 8/24. I email Adamans to obtain an ESD or at the least, an ETA as the website said delivery in 2-3 days. I was told they had an issue and could not ship it yet. They offered to add more items to my order for the inconvenience. How are you able to add more items when you couldn't ship out the original items?
On 8/26 I asked for an update and received the same bogus message. I emailed to cancel and was told that my order could not be cancelled because it was in fulfillment and that they ship too fast to cancel at that point. On 8/29 I emailed again and advised that 9 days after placing the order is not quick at all. They advised it still had not shipped as they are having difficulties. Today is day 13 and I will be filing a chargeback claim with my bank.

August 20, 2025
Unprompted review
The Jewellery Company logo

Reply from The Jewellery Company

We’re really sorry to hear about this frustrating experience Danielle it’s absolutely not the kind of service we aim to provide, and we understand why you’re upset. Please feel free to share your order number here or reach out again to our support team at support@adamans.com with **“URGENT: Chargeback Pending”** in the subject line. We’d like to investigate your case personally and do everything we can to make things right including a full refund if applicable ❤️‍🔥💎

Rated 1 out of 5 stars

This company has false advertisements

This company has false advertisements. They claim that their jewelry is high quality and moissanite. I ordered a sterling silver moissanite ring and when using a diamond tester which I have used on moissanite and works perfectly it didnt pass. My rings didnt come with a .925 stamp and started to make my skin black . It stained my skin so bad it took around 10 hand washes to take off most of it …not all. I heard that it is because of the bogo but if so then why offer it to your moissanite collection . All this is complete bs and I’m extremely unsatisfied and wouldn’t recommend this company. If the company resolves this with the authentic version I may change my mind but as of right now this company is a complete scam.

August 29, 2025
Unprompted review
The Jewellery Company logo

Reply from The Jewellery Company

Hi Alvaro we’re really sorry to hear about your experience, and we appreciate you taking the time to share it. This is absolutely not the standard we aim to uphold. At Adamans, we only sell jewelry made with genuine moissanite and sterling silver or vermeil. All moissanite pieces should be clearly stamped (.925 or equivalent), and if that wasn’t the case with your order, we take that very seriously ❤‍🔥💎

Rated 1 out of 5 stars

Adaman’s is a scam avoid at all cost

Adaman’s is a scam. I spent over £100 on a chain they promised would “never lose color” — within weeks it turned green. When I lost the guarantee card (but still had my purchase email), they refused to help. Their “customer service” is rude, unprofessional, and makes you wait forever.

I’ve warned people about my experience and over 100 people have told me I helped them avoid being scammed like I was. Adaman’s sell cheap rubbish, lie about quality, and hide behind fake guarantees.

Avoid at all costs – these are real crooks.

P.S THEIR GOOD REVIEWS ARE NOT GENERIC TRUST ME DONT BE FOOLED BY THESE CROOKS

August 19, 2025
Unprompted review
The Jewellery Company logo

Reply from The Jewellery Company

Hi there John, we’re truly sorry to read your review and the frustration behind it. We want to be very clear: at Adamans we only sell genuine moissanite and sterling silver/gold-plated jewelry, and we stand by that. We also want to address your point about reviews. All reviews on our page are written by real customers none are generated or generic. We encourage open feedback, whether positive or negative, because it helps us improve and hold ourselves accountable. Any issues with quality, color, or durability are always covered by our warranty as long as we have proof of purchase even if a physical guarantee card is lost, your email receipt is absolutely valid for support. It sounds like there’s been a serious misunderstanding in your case, and we’d really like to make it right. Please reach out to our support team again at support@adamans.com with your order details, and we’ll review this directly to get you a proper resolution. We never want any of our customers to feel misled or unsupported, and we’re committed to showing you the quality and service that so many of our customers trust us for❤‍🔥💎

Rated 3 out of 5 stars

Follow up review from July 6

On July 6 I left a review voicing my frustration with Adamans and the quality and authenticity of merchandise I received. As you can see below, the company responded and promised to correct their wrong. About 3 weeks ago I received 2 of the 3 items I originally ordered, (buy 1 get 2 free). I noticed right away the clasp was stamped 925 for silver unlike the others. I wanted to wear for a few days to see if rash occured again. I have been wearing necklace every day for past 3 weeks even in 100 degree weather and no rash. I have a diamond tester and managed to get a positive test as diamond even though moissanites are small. I like the necklace, I wanted small stoned tennis necklace and I do not know many other companies that offer a 1.5 mm tennis necklace. It is demure and more personal. I felt I should share the good since I had shared the bad

August 10, 2025
Unprompted review
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Reply from The Jewellery Company

Thanks so much for the honest update! It’s great to hear the new necklace is comfortable, holding up well, and passing your diamond test. We appreciate you giving Adamans another chance and sharing the positive side small details like the 1.5mm Tennis Necklace really do make a difference. Here’s to many more happy wears! Thank you so much for your custom Mary, if you have any other issues don't be afraid to reach out to us! ❤‍🔥💎

Rated 1 out of 5 stars

Terrible company and jewelry

Terrible company and jewelry! Sent wrong size and lied about quality’s and doesnt let you return and never said I have to pay more to return than cost of jewelry

August 8, 2025
Unprompted review
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Reply from The Jewellery Company

I’m really sorry to hear about your experience Evan. That’s definitely not the standard we aim for. Please reach out to customer support directly at support@adamans.com so they can help resolve this issue and make things right for you ❤‍🔥💎

Rated 1 out of 5 stars

This Company is awful

This Company is awful, customer service is just above zero and thats being generous. They will take your money and not provide what you have paid for like next day delivery. ombudsman ombudsman ombudsman

July 30, 2025
Unprompted review
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Reply from The Jewellery Company

Hi Del, we never want anyone to feel let down. We do our best to get every order out as quickly as possible, but if you paid for next day delivery and didn’t get it, please email us at support@adamans.com with your order number so we can make it right or arrange a refund for the shipping ❤‍🔥💎

Rated 1 out of 5 stars

Ordered the 3mm moissanite tennis…

Ordered the 3mm moissanite tennis bracelet. The bracelet does have a nice shine but I tested it with 2 different testers and the bracelet did not pass. I tested my other moissanite jewelry to make sure my tester is working and those tested fine. This company is a scam unless they’re sending something in for a YouTube review.Then those items are real moissanite. $250 dollars wasted

April 3, 2025
Unprompted review
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Reply from The Jewellery Company

Hi Nelson, just to clarify, we only sell genuine moissanite. If you tested your bracelet and have concerns, please email us with the details and test results we’re happy to help sort it out! ❤‍🔥💎

Rated 5 out of 5 stars

Lil Bibby Label Exec Type Chain With Overnight Icy Results.

Bought the 10mm Moissanite Monaco Chain and now I walk like Bibby on stage
It shipped fast real smooth I had it before the weekend
Support team talked to me like fam made it all simple
Unboxing felt serious like I just got drafted

July 11, 2025
Unprompted review
The Jewellery Company logo

Reply from The Jewellery Company

Hey Daruis we're a huge fan of Bibby too! The 10mm Moissanite Monaco Chain really knows how to make moves, we’re hyped to hear it landed quick and that our support squad had your back every step of the way. Here’s to you walking that stage-ready flex with confidence keep shining like the star you are! ❤‍🔥💎

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