Adams & Jarrett Reviews 259

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I bought a new washing machine after some friendly and helpful advice from the staff in the store and the delivery guys came exactly when they said they would and were extremely efficient and careful.... See more

Rated 5 out of 5 stars

We have used Adams & Jarrett for all our electrical equipment since we moved to Hastings nearly fifty years ago. They have always been helpful and informative and provided first class service. Our... See more

Rated 5 out of 5 stars

Bought a fridge freezer and vacuum cleaner. Instore experience great. Very helpful and knowledgeable staff. Fridge freezer needed to be fitted into a very tight space. The fitter, Andrew, not only did... See more

Rated 5 out of 5 stars

Helpful advice by the shop staff on narrow depth washing machine options. Very good price on model selected. Great delivery and installation team - on time, very polite and efficient. I highly recomme... See more

Company details

  1. Appliance Store
  2. Electronics Store
  3. Refrigerator Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

Adams & Jarrett have been in Norman Road for over 100 years and have existed in its present form since 1965, and is still owned and run by the same family. Adams & Jarrett have gradually expanded to become the area’s leading domestic electrical retailer and have one of the largest showrooms in South East England with over 1500 products on display across 2 floors. We have a dedicated Range Cooker section with over 40 products on display from companies such as Bertazzoni, Ilve, Smeg & Stoves. We also specialise in built-in appliances with over 300 products on display from many major brands in categories such as Refrigeration, Dishwashing, Laundry, Oven, Hobs & Hoods. We even have our own dedicated Hi-Fi department showcasing brands such as Ruark, Dali, Acoustic Energy, Pro-Ject, Clearaudio, Audiolab, Quad and many more. With our own warehouse we carry many products in stock but are also able to order from a much larger range than carried in store. We offer free local delivery within a radius of approximately 20 miles radius including towns and villages such as Battle, Bexhill, Cranbrook, Eastbourne, Heathfield, Robertsbridge, Rye, Tenterden, New Romney & Winchelsea. We also offer an installation and removal service for all major appliances with our trained delivery drivers and gas safe registered installer. As an independent retailer and a member of Euronics, we take pride in our customer service and are always here for our customers for help and advice both in and out of warranty. Our friendly and knowledgeable sales team have over 150 years combined experience in the industry and are on hand to answer any questions you may have.


Contact info

4.8

Excellent

TrustScore 5 out of 5

259 reviews

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Rated 1 out of 5 stars

Bad tempered man dismissed a faulty…

Bad tempered man dismissed a faulty vacuum cleaner as not faulty because it was dirty, had it 2 weeks and the second one that had the same fault. I could have put up with the things he was saying if he was not so rude and obnixious. Terrible after sales, useless vacuum cleaners (Shark). When I said I wouldnt shop their again he just aggresivly said OK. Good luck if you shop there once they have your money they couldn't care less, youve been warned.

March 7, 2023
Unprompted review
Adams & Jarrett logo

Reply from Adams & Jarrett

We are sorry you have taken our salespersons comments as aggressive, and we will talk to him about his 'tone' of voice.

The fact is though, that bagless vacuum cleaners need frequent cleaning and maintenance - which most probably makes it unsuitable for your commercial usage.

To solve your problem you would need to have a vacuum cleaner designed for commercial use such as a Sebo or Numatic/Henry.

Please be aware that domestic vacuum cleaners do not carry a commercial usage guarantee. If you do not wish to go down this route you are welcome to return the vacuum for a refund and we will donate the vacuum cleaner to charity.

If you would like to discuss this further then please call 01424 437165 or email enquiries.adamsandjarrett@gmail.com.

Rated 1 out of 5 stars

My 91 year old father who is nearly…

My 91 year old father who is nearly deaf and blind called in, and asked if he could order a door handle for his fridge.,He was basically told unless he bought the fridge from them then they would not help Him The response was rude and very nasty,my father explained that he had over the years used them for many purchases and just wanted to replace the door handle.
He was again told if he hadn't bought the fridge from them it was not there problem.
Shame on you Adams and Jarrett,for treating elderly people in such a rude and dismissive manner
I order the part from another place for my elderly father and am shocked that you feel you can speak to people in front of other customers in that manner

February 10, 2023
Unprompted review
Adams & Jarrett logo

Reply from Adams & Jarrett

Hello Andrew,
We are very sorry to hear about your farther's experience in the store recently.
We do not have 'spares' accounts with manufacturers and are unable to obtain any spares parts for any make or model. With the make and model number of a product we are usually able to give advice to a customer on where best to obtain the part and a part number if at all possible.
Unfortunately every brand and every model have different fittings, so one size does not fit all and the exact part number is needed.
If a product is under its warranty period and purchased from us then of course we would liaise with the manufacturer to resolve the issue
We are sorry that this was not communicated to your father in a better way.
If you would like to discuss this matter further please call the store on 01424 437165 or email enquiries.adamsandjarrett@gmail.com

Rated 5 out of 5 stars

excellent service from knowledgeable people

Bought an induction hob from Adams and Jarrett.
the staff in the shop were very helpful and friendly.
It was fitted today, Andy said we needed a specialist
tool to cut the resin work top. He made a phone call and arranged for Chris to come within two hours. Job done and hob fitted.Excellent service. Have used them before, and will do so in the future.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Delivery

Just want to say excellent delivery service, recently had a garage freezer delivered, they arrived early, took away the old one, no problems at all. Friendly and helpful.
Will definitely be back for any other electrical goods as knowledge about their products is excellent 👍🙂

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great service from this local company

Great service from this local company, with staff that really know their stuff. Had researched a new TV online so knew the model I wanted. Went there with a few questions which they answered easily. They even price matched it after a quick online search. I paid a bit extra for someone to come and set it all up for me, which went without a hitch. Thoroughly recommended!

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Neff oven

Very helpful and knowledgeable. Great choice of products and availability of stock .

December 31, 2022
Unprompted review

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