Adapthealth Reviews 7,862

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, friendly, and helpful, often highlighting their knowledge and patience when explaining equipment and services. The service provided is consistently described as excellent, with many appreciating the prompt and efficient delivery, as well as the attentive customer service that ensures comfort and understanding. However, some people mentioned significant issues with product quality, such as receiving equipment that appeared unsanitized or was faulty, and experiencing problems with billing mistakes that led to account locks and service interruptions. There were also reports of poor customer service, including long wait times, unhelpful representatives, and delays in receiving crucial medical equipment, which caused considerable frustration.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service, highlighting promptness, thorough explanations, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and informative... See more

Product

Reviewers highlight ambiguous aspects of product quality and functionality. Many customers reported issues... See more

Delivery service

Consumers find delivery service to be positive, with many praising the professionalism and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adapt Health has always provided me with excellent service. Nicole shows up on time, and answers any questions. Prompt, courteous service always delivered. Thanks !

Rated 5 out of 5 stars

Crystal knew just what to do with Ronnie’s Respiratory machine. You are so lucky to have her. She was nice and sympathetic to Ronnie’s needs and did all she could to give him better comfort and help h... See more

Rated 5 out of 5 stars

I placed an order for oxygen tanks and received it the next day. I have never had a problem with this company. They've been fast, efficient, professional, friendly and most helpful. I've been a cust... See more

Rated 5 out of 5 stars

I was assigned a walker from hospital. Adapt Health was the equipment company used. I received a text saying it would arrive at 11:07 am and sure enough, the carrier arrived on time and was a very p... See more


Company details

  1. Home Health Care Service

Written by the company

AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Everyone that came to me in hospital…

Everyone that came to me in hospital and at home was professional. All the nurses were kind and knew just what to do/ they were in and out quickly. The nurses and Dr. who talked to me over the internet were great. Thank s for all the help. Helen Lepore

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Impressive service

The gentleman that came here with the CPap was very knowledgeable and helpful. Showed me everything about the machine and answered my questions. The guy was great.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Jan is great

Jan is great. Easy to talk too, very knowledgeable. She answered all my questions. Also help my husband who is not a customer yet.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Crystal Gets More Than 5 Stars

Crystal knew just what to do with Ronnie’s Respiratory machine. You are so lucky to have her. She was nice and sympathetic to Ronnie’s needs and did all she could to give him better comfort and help him to breathe better. We appreciate so much her coming out on a Sunday to help us. We thank God everyday for the wonderful people at Hobbs and hope you know we care about all of you too.

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

The service was very inaccurate

The service was very inaccurate. I came home from surgery with a major neck injury. They got me in a bed. That's extremely small. They said they were gonna bring the bed multiple times and it still hasn't arrived. This is not a company that I would recommend to anyone leaving the hospital.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

I was very pleased with the representative that came directly to my home wuth my new equipment. He assembled it on sight to match my needs. He even helped to modify my equipment to meet my request, which was above what was required of him. I was very pleased with the service I received and would happily use this provider again in the future for and other equipment needs I may need.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Wow what an amazing and friendly guy

Wow what an amazing and friendly guy! My family is so happy with the service. Very helpful and easy to follow. He even spoke Spanish which helped my parent understand him better!! Thank you God bless you

June 6, 2026
Unprompted review

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