While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Have been trying to uninstall Lavasoft Ad-aware after finding it was still loading a dll after it was removed as a Windows program. When I search for help online I get search-spammed by numer... See more

Company replied

Rated 5 out of 5 stars

I am think these days with soo many scams and physhing attack you need to havign some kind of protection,. And I am already tired from so many ads pop when I am surfing internet so I got adaware. The... See more

Company replied

Rated 4 out of 5 stars

I am using their driver manager and it's a good solution for me. I forget about updating the system drivers all the time while I understand that they influence the stability of the PC, its performan... See more

Company replied

Rated 2 out of 5 stars

The free version is marginally effective, but unfortunately it comes with "Web Companion" as an unwanted add-on. I accidentally clicked on the Web Companion icon on my Start Page, and it immediately a... See more

Company replied

Company details

  1. Software Company
  2. Computer Software Store

Written by the company

Adaware is a leading cybersecurity company dedicated to providing comprehensive digital protection solutions. With a focus on user-friendly interfaces and robust security measures, Adaware offers a range of products to safeguard users against online threats. Their commitment to innovation and customer satisfaction has established them as a trusted name in the cybersecurity industry. For more information about Adaware's products and services, visit our official website https://www.adaware.com/ Adaware® is a registered trademark of Avanquest® Software.


Contact info

3.1

Average

TrustScore 3 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend Adaware Antivirus

I’ve been using Adaware Antivirus for years and only ever got one virus because I downloaded something I should have not done. Adaware notified me about it and prevented further damage and a quick Google on how to remove it was successful.
I work in IT Support and support my family and friends with their IT needs. I always install it and set it up for them with their own account. It’s so easy to use that they then need very little further help and have worry free virus protection.

September 19, 2020
Unprompted review
Rated 1 out of 5 stars

Talk about sneaking in the back door

Talk about sneaking in the back door! My husband's account unexpectedly registered a charge of $85.90, after he had responded to their email that he did not want the product. We looked up lavasoft and found the website, but NO PHONE and NO EMAIL listed! It took a lot of looking to find either one. We will call them at 1-888-290-8649 on Monday.

May 16, 2020
Unprompted review
Adaware logo

Reply from Adaware

Hello Dorothy,

Thank you for reaching us.

You can contact our customer support at generalsupport@adaware.com and our team will help you as quickly as possible.

We'll be looking forward to your email.

Thanks,
Adaware Support

Rated 5 out of 5 stars

Great antivirus

Great antivirus, scans my laptop fast and keep it secure from unwanted bugs.
The application has many different functionalities and they are all amazing. Had the free version in the beginning and then upgraded to the paid version because I thought it was worth it, and it definitely was!

May 15, 2020
Unprompted review
Rated 1 out of 5 stars

repeated attempts failed to obtain a…

repeated attempts failed to obtain a pin (and yes i did check my spam folder)

May 1, 2020
Unprompted review
Adaware logo

Reply from Adaware

Hello Michael,

Thank you for sending us your feedback. We can surely help you and fix the issue.

Please send us an email to generalsupport@adaware.com with the details of your issue and our support team will help you as quickly as possible.

We'll be looking forward to your email.

Thanks,
Adaware Support

Rated 1 out of 5 stars

Their web-shield style program…

Their web-shield style program installed alongside another program, proceeded to 'fail' uninstallation. Sounds like a load of horseshit. Launches on start-up. Bloatware and not a lot else. Stick with Avast or the like.

April 25, 2020
Unprompted review
Adaware logo

Reply from Adaware

Hello Jordan,

Thank you for sending us your feedback.

I'm sorry to hear that you had such an experience with our program.

If you have any questions or need help to uninstall the program, you can always contact our Customer Support team at generalsupport@adaware.com and they'll be glad to help you.

Thanks,
Adaware Support

Rated 1 out of 5 stars

I didn't intend to install it at all

I didn't intend to install it at all. Just hidden installation crap.

April 15, 2020
Unprompted review
Adaware logo

Reply from Adaware

Hello Merifri,

Thank you for sending us your feedback.

I'm sorry to hear that you were disappointed with our program. Kindly note that the program may be offered when you install our partners' software, but it is always optional.

If you have any questions or need help to uninstall the program, you can always contact our Customer Support team at generalsupport@adaware.com and they'll be glad to help you.

Thanks,
Adaware Support

Rated 5 out of 5 stars

great

great anti-virus software i used so far, we will continue to support it.

January 3, 2020
Unprompted review
Rated 1 out of 5 stars

Their products are garbage malware

Their products are garbage malware. Do not install any of this garbage because you will end up reinstalling OS.

October 6, 2019
Unprompted review
Adaware logo

Reply from Adaware

Hello,

Thank you for your feedback.
We are sorry to know that you have such an experience with our software.
Please remember that you can always contact our Customer Support team at generalsupport@adaware.com and they'll be glad to help you.

Thanks,
Lavasoft Support

Rated 1 out of 5 stars

it did not work for me I don't think I…

it did not work for me I don't think I am protected. I needed some kind of password at the end , I did not know it or where to get it. I assume I am not protected . Seems to be too complicated.

October 1, 2019
Unprompted review
Adaware logo

Reply from Adaware

Hi Herb,

Thank you for your message. We are sorry to say that you have some troubles with our software.
You can send us an email to generalsupport@adaware.com and one of our technician will assist you with making the program up and running.
You can also see the instructions on how to retrieve your pin:
https://www.adaware.com/user-guide/pin_helper

Thanks,
Lavasoft Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look