AdbandReviews 

424
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Happened on two occasions now within 6 months. After payment has been taken online you are contacted to advise that the price was under review and further payment was needed to complete the order. Rea... See more

Rated 5 out of 5 stars

I have used adband twice - and on both occassions found them to be very helpful and courteous. I have rung and spoken to the sales team several times and on each occassion I have found them to b... See more

Rated 5 out of 5 stars

I was ordering wristbands for my Rotary Club and needed to refer back to a committee a couple of times, but Adband were brilliant - patient, interested without being pushy and waited for us to make ou... See more

Rated 5 out of 5 stars

We have used Adband on several occasions now and have been really pleased with your response to our request for revised quotations and delivery dates. These have been sent by return to enable orders... See more

Company details

  1. Promotional Item Store

Information provided by various external sources

The Original Wristband & Lanyard Shop. Customised wristbands and lanyards for all occasions. We cater for every customer, from the UK’s biggest companies and charities to local sports teams and social clubs.


Contact info

3.9

Great

TrustScore 4 out of 5

424 reviews

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No history of asking for reviews

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3.9

All reviews

(424)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Not Impressed

I placed an order over a month ago for PLAIN bands which i need for an event on the 7th September.

I have rung up on 4 occasions, first time they could not find me on the system, after a good 10minute phone call they found my order and told me i would get them 26-27th August. Second Time last week i was promised a call back but this did not happen as i still did not have my delivery. I called on the 2nd September and was promised a call just after 9am as the sales team were not in yet so the lady took my details. at 10am i had no call so called back to which the answerer tried to fob me off with saying they will call me back again as they have to look into my query. I was not impressed by this response considering i had been promised two call backs previously and had no response. I finally received my bands on the 03/09/13 a week later than the original date of intended delivery.

The website is shockingly sooo uninformative. They need this drastically updating to show you when your items are ordered, out for delivery, delivered etc... to prevent the uncertainty to the customer. Please also add to your website when your phone lines are open for queries.

As much as the people on the end of the phone seemed friendly, some of the people i had spoken to did not seem to know on how to search your systems to find information about my order. They all seemed too willing to pass the book as it were to someone else.

September 4, 2013
Unprompted review
Rated 5 out of 5 stars

Minimum Fuss, Maximum Results

I use this company every year to produce wrist bands with drinks tokens for our staff social functions. With just one phone call I can place my order and the goods arrive on time and as per my requirements. So the job is done with very little effort on my part, which is exactly what I need in my very busy role.

September 4, 2013
Unprompted review
Rated 4 out of 5 stars

Efficient and cost effective

We have used Adband on number of occasions and always found them quick to respond to enquries and reasonably priced. The finished product has always arrived on time and is of a good quality finish.

September 4, 2013
Unprompted review
Rated 1 out of 5 stars

Expensive and late

I placed an internet order for personalised bands and paid the express fee to get them in time for a promotional event. Shortly after I recieved a call from a sales person asking me to pay more money as the invoice in their system only stated I had ordered a single band. This was not correct and they finally accepted my credit card payment was for the full order. I asked if they would get here on time as was told everything would be on time.

IT WAS NOT and so the promotion was useless!!!! Never again

August 6, 2013
Unprompted review
Adband logo

Reply from Adband

Hi Kathy,

Thank you very much for your review on our service. I apologise for all miscommunication on the part of Adband with regards to your required delivery date and your payment. Your comments will be taken on board immediately for training purposes.

We do advice all our customers that even on express delivery options, we do not guarantee our delivery dates but we do our best to ensure that all orders arrive with our customers on or before their required delivery date.

I would be very happy to discuss your order with you further. Please email info@adband.co.uk to suggest an appropriate time to call you.

Kind Regards,
Tai

Rated 4 out of 5 stars

Excellent and speedy service

Adband had kept all of our details and so there was no need to send logo this time. The wrist bands were inevitably required at short notice and I had to pay extra for them to be delivered early. They arrived a day earlier than the delivery date.

August 5, 2013
Unprompted review
Rated 5 out of 5 stars

Quick and Responsive

This is the second year we have used Adband, they are very responsive and good value for money. They did exactly what we asked for. Excellent Service, thanks

July 24, 2013
Unprompted review

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