Happened on two occasions now within 6 months. After payment has been taken online you are contacted to advise that the price was under review and further payment was needed to complete the order. Rea... See more
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See what reviewers are saying
I have used adband twice - and on both occassions found them to be very helpful and courteous. I have rung and spoken to the sales team several times and on each occassion I have found them to b... See more
I was ordering wristbands for my Rotary Club and needed to refer back to a committee a couple of times, but Adband were brilliant - patient, interested without being pushy and waited for us to make ou... See more
We have used Adband on several occasions now and have been really pleased with your response to our request for revised quotations and delivery dates. These have been sent by return to enable orders... See more
Company details
Information provided by various external sources
The Original Wristband & Lanyard Shop. Customised wristbands and lanyards for all occasions. We cater for every customer, from the UK’s biggest companies and charities to local sports teams and social clubs.
Contact info
Unit 7, Derby Small Business Centre, Princes St, DE23 8NT, Derby
- 01332 242913
- info@adband.com
- adband.co.uk
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Excellect, efficient service
The wristbands were of a great quality. All of my queries were responded to immediately.
Great Service every time
I've been using Adband for years and they always deliver the goods at the best price I can find. Thanks.
NOT BAND- ITS!!!
As they say what you want when you need it, good communication and order system plus expert help.
Awesome! and Cheap!
Love it! The items we have recieved are great for th eprice we paid.
Outstanding product and customer service
I was very impressed n the way that i was treated and quickly any of my questions were answered. The product itself exceeds what I was expecting and would certainly us them again. Do you want their number ?
Very easy to order, delivered on time and the bands look great!
Everything went smoothly from choosing the band, design, ordering right though to delivery - no problems!
Very good communication and quality of product
Clear communication from the sales team. Initially we had some issues with having to pay in advance as we did not have an account, however, this was resolved. Product delivered on time and expected quality.
Many thanks
Kev
Not Impressed
I placed an order over a month ago for PLAIN bands which i need for an event on the 7th September.
I have rung up on 4 occasions, first time they could not find me on the system, after a good 10minute phone call they found my order and told me i would get them 26-27th August. Second Time last week i was promised a call back but this did not happen as i still did not have my delivery. I called on the 2nd September and was promised a call just after 9am as the sales team were not in yet so the lady took my details. at 10am i had no call so called back to which the answerer tried to fob me off with saying they will call me back again as they have to look into my query. I was not impressed by this response considering i had been promised two call backs previously and had no response. I finally received my bands on the 03/09/13 a week later than the original date of intended delivery.
The website is shockingly sooo uninformative. They need this drastically updating to show you when your items are ordered, out for delivery, delivered etc... to prevent the uncertainty to the customer. Please also add to your website when your phone lines are open for queries.
As much as the people on the end of the phone seemed friendly, some of the people i had spoken to did not seem to know on how to search your systems to find information about my order. They all seemed too willing to pass the book as it were to someone else.
Quality inexpensive product with excellent customer care
I have found Adband an extremely good company, questions are answered promptly. Friendly team in customer support. Invoices and orders processed promptly
Minimum Fuss, Maximum Results
I use this company every year to produce wrist bands with drinks tokens for our staff social functions. With just one phone call I can place my order and the goods arrive on time and as per my requirements. So the job is done with very little effort on my part, which is exactly what I need in my very busy role.
Very prompt service
Very good cost effective service which was delivered ahead of time.
Efficient and cost effective
We have used Adband on number of occasions and always found them quick to respond to enquries and reasonably priced. The finished product has always arrived on time and is of a good quality finish.
Adband were fast, efficient and the quality of the lanyards I purchased for our students is excellent.
I have previously struggled to find a supplier with both timely delivery and a competitively priced product - but Adband ticked both boxes! Beth was lovely and kept me informed during the order process. I will definitely be returning for staff and student lanyards across the academic year.
Expensive and late
I placed an internet order for personalised bands and paid the express fee to get them in time for a promotional event. Shortly after I recieved a call from a sales person asking me to pay more money as the invoice in their system only stated I had ordered a single band. This was not correct and they finally accepted my credit card payment was for the full order. I asked if they would get here on time as was told everything would be on time.
IT WAS NOT and so the promotion was useless!!!! Never again

Reply from Adband
Excellent and speedy service
Adband had kept all of our details and so there was no need to send logo this time. The wrist bands were inevitably required at short notice and I had to pay extra for them to be delivered early. They arrived a day earlier than the delivery date.
Extremely helpful and efficient and delivered a week before due date - would definately recommended to others.
The staff were very helpful and after a few changes (without any complaints) our bands were made and delivered well within the time specified.
Fantastic customer experience - simple and hassle free. Top quality product as well
I'd never ordered silicone wristbands and was totally surprised how easy the experience was. Really helpful advice from my Adband contact - all my questions were answered the same day, sometimes within minutes.
Fast delivery of a top quality product - couldn't be happier and have already used them again !!
Quick and Responsive
This is the second year we have used Adband, they are very responsive and good value for money. They did exactly what we asked for. Excellent Service, thanks
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