Ordered two iems but one of the items received was nothing like the picture on the website, it came in the wrong box, missing parts and so I politely requested a replacement or refund straight away. N... See more
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Bought 4 Strawberry Thief teapot/cup units as a gift to my sister, one of them, due to poor packaging from the factory, came in broken. Wrote an email, next morning received reply, because it's v... See more
Company replied
What a great, independent business Addabow is! Came across this business when looking for a particular Wrendale soft toy (Rowan the Rabbit!). Service was excellent and Rowan was packed well - very eco... See more
Company replied
Superbly packed, promptly delivered. However, I was at home for the delivery time and the box was just left inside my gate, delivery driver did not even knock my door. Also, not left in the specified... See more
Company replied
Company details
Written by the company
Welcome to Addabow, a gift shop full of wonderfully thoughtful gifts. Whether you are buying for family, friends or even yourself, our handpicked gifts are sure to be much loved sources of joy. With our gift wrapping and greeting card writing services we also make it easy to enjoy giving beautifully presented gifts as well.
Contact info
Unit 4 Lightwood Green Industrial Estate, LL13 0HU , WREXHAM , United Kingdom
- 08001072344
- enquiries@addabow.com
- addabow.com
4.5
Excellent
187 reviews
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Hasn’t replied to negative reviews
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Was easy quick efficient and ordered…
Was easy quick efficient and ordered exactly what I wanted. Came well packaged with care,within 3days of ordering.
November 24, 2025
No problem with Addabow
No problem with Addabow, or the product. You were let down by Evri. Took over a week to deliver a package that looked like an elephant had sat on it.
November 11, 2025
No response from any messages
Ordered two iems but one of the items received was nothing like the picture on the website, it came in the wrong box, missing parts and so I politely requested a replacement or refund straight away. No one replied to me. I have emailed, called, filled out the contact form but nothing and this was a week ago! Really disappointed and frustrated about this. If they had got back to me it could have been sorted so easily but I have been completely ignored!
November 12, 2025
Package arrived when advised
Package arrived when advised. Well packed and no delivery charge!
Perfect.
November 15, 2025
Product as expected and easy to…
Product as expected and easy to assemble for a young child.
I would advise simpler packaging to cut costs.
November 10, 2025
Stay away
The box was left out in the storm, open and empty. Been trying to get hold of somebody for over a week and nobody has replied or returned my calls.
September 30, 2025
Good choice of products at a competitive price
Good choice of products at a competitive price.
Quick delivery
September 30, 2025
Don't stop producing this little purse!
All went well from ordering to receiving.
One point that would have been helpful... I was lucky that one of the colours was available, it would have been helpful to give a time span of when other colours would be again available.
A friend bought me my purse some years ago. I have since purchased two more myself for gifts for other friends who love mine. Don't stop producing this little purse!
August 22, 2025
I ordered a bag
I ordered a bag. Arrived v promptly but wrong colour ( hard to see from pic). Have tried on multiple occasions to initiate a return as dictated by their website .no reply with either direct or website emails .no reply to messages left on mobile number and dedicated number for returns says it’s out of order and the fault has been reported. They have a 90 day no quibble refund policy but I can only think they are ending operation and don’t want returned stock.SO DONT BUY UNLESS YOU ARE ABSOLUTELY SURE YOU WONT NEED TO RETURN. for me it’s wasted £56.
Eventually I had a reply asking for details re reason for return and had I used etc ( this info was in my original email and I also thought this was digitally visible to them when I generated the online return request after all they boast being paperless). I received a email to say they had enough information then another to say I had not completed all the questions. I replied. Then I had an email asking for the same information all over again. Each response takes an average of 4 working days and takes me full circle.
I was getting near the end of the time interval for returning and found the return label hidden on the front of the original packaging not in the bag as they describe.
I’m still waiting on a response from the last message3 days ago.
June 9, 2025
Unprompted review
Fantastic product and fast delivery
Fantastic product and fast delivery. Faultless service from beginning to end
March 5, 2025
Disappointed !!
I bought a beautiful purse but it is too large!! My fault however I have tried to return it for three days.
Help number is out of action . It is asking you to report it but no number to do that . I also cannot believe I am expected to pay the return . Really unhappy with this company ….no way to get in touch ..
Joan Rawson
February 24, 2025
Great products and service
Very easy website to use, good variety of products. Very pleased with my order and a good price. Very quick delivery.
February 17, 2025
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your very kind review. As a small family run business we really appreciate you choosing to shop with us over the big retailers and appreciate you taking the time to leave very positive feedback :) Please like us on Facebook 😊 Thank you once again.
Item came earlier than expected
Item came earlier than expected , packed up lovely . Item is exactly as described snd looks snd feels great . Very okeased
February 13, 2025
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your very kind review. As a small family run business we really appreciate you choosing to shop with us over the big retailers and appreciate you taking the time to leave very positive feedback :) Please like us on Facebook 😊 Thank you once again.
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