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Rated 1 out of 5 stars

It takes a lot for me to write a review. I just wanted to express how disappointing this sites customer service and communication has been regarding my order delivery. A week ago was suppos... See more

Rated 5 out of 5 stars

I’m an addidas fan through and through, and have a wardrobe full of their trainers, both fashion and for running in all types of terrain. If I could have one wish, their app would provide more info... See more

Rated 1 out of 5 stars

waited 3 weeks for trainers then they come in suede when I ordered smooth leather then to be told they wont exchange them for what I wanted as there information is different .I already have this colou... See more

Rated 1 out of 5 stars

Their product is great don't misunderstand but their customer service are literally incapable of doing anything. I had the wrong address during shipment and called to fix it before shipping. They said... See more

1.7

Bad

TrustScore 1.5 out of 5

151 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Ordered BLACK size 8 sneakers for…

Ordered BLACK size 8 sneakers for myself and RED size 8 slides for my son for his birthday. Was SUPER excited about my purchase, Was sent 2 WHITE size 11 mens sneakers. Incredibly dissappinted. Will NOT be ordering from Adidas again.

March 27, 2021
Unprompted review
Rated 1 out of 5 stars

Customer service is terrible

Customer service is terrible. Tried to resolve a problem online and the rep kept asking me for an order number. I gave her the number that shows on my receipt. She said that is not it but she would not accept that that is what Addidas sent me for the order number and could not give any further help.

December 28, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

I ordered two Soccer balls for my Son's Birthday. I received a box with one. I called up Addidas for the order to be fixed. It took 4 calls to get a refund each time with a wait time of about 45 min. Then they refused to refund shipping costs for something they didn't even ship. Each time I called supposedly they sent it to upper-level reps to respond in 72 hours. Yet not once did I receive a response after about a week wait each time. One time they even told me to call a different number that turned out to not even be Addidas wasting more time.
They only responded at all on the threat of a Credit card Chargeback. They should be ashamed of themselves.

December 8, 2020
Unprompted review
Rated 1 out of 5 stars

Tell the truth

Over a week now since order placed, not yet picked and no news on likely actual despatch. No one can tell me when order will be despatched, what the average delay time actually is, customer service are no help as they dont know anything, they just cut off the phone. Can accept delay but not all the false promises of despatch dates that then pass. Surely someone knows how behind the warehouse is and can just tell the truth - is the truth for customers too much to ask. At least if we had the true delay time in advance we could plan for it. Appalling way to treat customers. Wanted order for holiday in a week, will be lucky.

July 19, 2020
Unprompted review

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