An Post Reviews 787

Incompetence on a biblical scale down there now
from what used to be a great company. Got locked out of my account, told me they couldnt fix it and to get a new e-mail and new account that way. Used the word perimeters where parameters was the correct word in telling me how to enter my password. Completely heedless as far as i could make out.

Absolutely useless, claimed a parcel was never handed over to them and failed to reply to emails regarding this!
I’ve now lost a light fitting that cost £150 and they really don’t give a toss!
Avoid using this useless service at all costs!

Great service!!! I get my parcels delivered by an post from lots of online companies and in fairness it's a great service, I get updates by email and text telling me where and when my parcel will be delivered!!
Well done and thank you. 👏💯

On the 5th of December 2024, I went to the Kinsale An Post Office to send a parcel with Christmas presents for my Family.
I paid 45 euros for the parcel, 7 euros for the box and the information I received was that the parcel could be tracked to the destination.
No one ever mentioned that it was a standard mail or gave me any other delivery options.
This was a very important time of the year, I was very careful to send it early in the month to be sure it would be there by Christmas and I was looking forward for my Family to receive the package as it was the first time I was sending presents from Ireland.
As time went by, I started realising something was not right. I went to the Post Office in Kinsale, where the service is very bad, added to a “I do not care attitude”, that really concerns me. They do not want to be bothered. They said It was too early to be worried and I should wait.
The parcel had a full address with the name of the street, number of the building and floor, local village and country. All written in capital letter with a black marker.
On the 14th of December, I phone customer services for the first time and a very unpleasant employee told me the parcel was in Portugal and it would be delivered soon. Completely wrong information. The parcel never got to Portugal and he did not want to do his job.
I have to say An Post Customer services are the worst I have ever experienced in my life. I did not know it was possible to be so mistreated in a situation like this. You pay for the service and it seems that they are doing us a favour. Unbelievable.
On the 16th of December, I phone again customer service and they told me to send a form online M58, which I did. Never had any reply or update and it is already the 27th of January. The customer service employee told me, she would phone to give me an update and to follow up. Never did.
From that day onwards, I had to phone many times. I had employees hanging the phone on my face to not deal with the situation, employees that told me that it was not because I was phoning every day, that the package would appear, I asked to speak with a supervisor and it was impossible, they told me a supervisor would phone me which they never did until today... So many wrong and completely unacceptable situations that it is unbelievable.
Along the month of January I found out that the package went to Jamaica, Newark and God know where else.
When I phoned customer service, they told me the package would be send to my house, with a letter clarifying the reasons for the delay and a form to be compensated. They told me the address was incomplete and that is why this happened. This is not true, once more. The address was all there and it is one more unreliable information.
On the 21st of January, I received the package in my home, completely destroyed, wet, made in pieces. There was no information stating why this happened and no form to ask for compensation. We had a post card signed by us and it disappeared.
I phoned customer service. They told me Lauren, the supervisor would phone me. Until today , no one phoned, I had no explanation for this very unpleasant, nerve-racking and unfair situation and I still have no reply to my M58 form.
A post service should be reliable and the customer services should be professional and efficient. They are dealing with people’s belongings, documents and valuable things. What I experienced is not normal at all and measures should be taken. It does not dignify post services and the company itself. I will never use this company again. Do not trust them and I really think it is the worst service I ever came across with.
I believe this information should be shared, so that customers in general are very careful, when choosing An Post.
It is a company that represents: No respect, No empathy and No professionalism. It is Not reliable at all, Not trustable and with a very bad customer care.
I made a complaint on the 16 of December 2024, and still, on the 3rd of April 2025, had no reply. Too bad to be true! 🥺

I think AnPost service is exemplary in normal day to day services but seriously how in the name of god are you thinking I’m going to pay a €1 custom charge on an item and AnPost are charging €5 admin fee. you are actually delusional, no way am I going to pay that! AnPost seriously need to look at your pricing/admin fees on items with custom charges under certain thresholds/amounts.

I was expecting 2 parcels, both were stated as “no answer at the address.” The bell wasn’t rung nor did I receive a single leaflet on how to collect my parcel.

I posted a letter to my 7 year old son as a suprise (he lives in the same house as me) on a Wednesday 12 noon,it arrived the following Tuesday ! Almost a week later ! I am on the south coast,everything here has to go up to Portlaoise,then back down ! What a joke.My car registration cert got lost in the post recently,never to re appear.In the meantime,i had to chance my arm and drive around with no tax.Very very annoying.A company you certainly cannot trust.

Flawless, worked seamlessly.

The only thing it's good for is the "won't deliver to your country" items (but you will pay a fortune for delivery)

eg.
Website "free delivery in the UK" (UK to UK)
Total I paid for "free delivery" = €36 to An Post
(goods cost €50)
Website "free delivery in the USA" (USA to USA)
Total I paid for "free delivery" = €36.50
(goods cost €18)

Pay extra and get even worse delivery times than standard. Have only sent 3 parcels the past few months and each of them were delivered far past expected date. Hard to believe this is a national service. Very unreliable

Disgraceful behaviour from some An post employees stating that a package was delivered on the 27th January 2025. It was not delivered.Then I get the notification in my letter box stating they tried to deliver that said package on 29th January 2025. I have been in contact with An post customer service employees four times regarding this issue. Most customer service employees were respectful and apologetic. But Rachel was quite rude, unqualified and as useful as a paper bag on a rainy day 🙄

The sooner this joke of a company is scrapped the better. A bunch of 5 year olds would do a better job. They make me sick. They are beyond useless

used to be such a brilliant company. now parcels arrive in portlaois / athlone hubs and just remain stuck for days. an post keep marking "delivery attempts" even though when contacted no such attempts exist and they admit staff shortages etc. complete customer service failure. needs management change asap

I ordered a package abroad and everything came in time such as emails when customs charges had to be paid i paid them nearly immediately and waited for over 2 weeks till eventually it said it was delivered i went to check if it was delivered and when i went into the shop as ive delivered there multiple times and there where never issues i then only found out that the package was delivered there for a day even though on the website it said a complete opposite location and found the manager refused my package and gave it back to an post and now they are returning it to the sender which i didnt get informed of or the ability to change delivery location absolutely fuming and overall atrocious service waste of time and customer service is as about as useful as a rock.

Just horrible, how can such a company survive if not saved by the government? Homepage is rubbish, not loading ever - and not to speak about the employees at the counter: customer service at their worst!

Only positive is that some shops allow returns by An Post and everything usually goes well and when something needs to be delivered by them is also fine.

Negatives so many that it's not worth writing.

They lost 200 euro worth package of mine in the past when I was returning something and since then I always ship with tracking. Last return I sent which was on 11th. Jan is still sitting in ATHLONE MAIL CENTRE for 9 days, since 17th. Jan.
One of the girls that work in one of the branches is very slow. Last time she was trying to charge me more, when I went to sent this last package on 10th.Jan, for small box but just a bit longer than average, she said it's a "parcel" and she wanted to make me pay 27 euro shipping to UK, less than 1kg package. I refused and left, came on 11th. and other woman charged me 17 euro which I usually pay.

Update 07.05.26.
You guys are disgrace. I sold watch for 5000euro and I've put the trust in you to ship it internationally. THE PACKAGE DIDN'T MOVE SINCE 15.04.!!! What kind of SERVICE is that??
Lot of time wasted, customer not satisfied and maybe I will lose a lot of money in the process. Terrible just like the reviews say.

I was told after over a month that package was misrouted. It finally got scanned day or two ago. This company is the worst EVER, lot of mistakes, they barely do anything right, AVOID!
They lost shipment of my return order so I got the refund not so long ago too. Disaster of a company.

Extremely poor service with letters arriving weeks later, parcels marked as being dispatched and that they couldn't be delievered multiple days in a row.
Missed medical appointments because letters have not been recieved in time. I cannot comprehend how negligent this is.
This is a running theme these are not one of instances this is a constant issue. They don't cover postal routes when someone is on holidays so if someone is away for two weeks there is no post. If you have an illness where you have appointments your not recieving the post how is this happening in 2025? I have submitted an official complaint.

Worst delivery company possible! They never try to contact you, don’t even try to ring the doorbell. They just drop the post saying that they were unable to deliver your parcel

An absolute farce of a company, but I don't expect anything else from a company our government is involved in.
A driver labeled my tracked package as delivered, when it wasn't. Over and back with the seller who refuses to refund or send another because he thinks the item is delivered. I've been on the phone all day on hold listening to pre recorded messages, not a single human employed in the call centre I imagine.

This Company must be among the worst I have ever dealt with, gross incompetence and total indifference to any issues.
I sent a package to UK on 2nd January (very important ) and today, 14th checked with the Addressee, and not received as yet.
I followed up by calling the number on the An Post Receipt, waited 17 minutes for someone to actually "come on the phone" to discover the €9.50 I had paid for "Registered Post", was actually "Standard Post".
Response from An Post, "might be lost or stuck in a container somewhere"!!!!!
Went to said Post Office in Omni Centre, waste of time, couldn't care less attitude.
Cant wait, had to order another part from UK, £80.00 plus another €30 Customer charges due to An Post Incompetence !!!!!
Never, ever again. Use a Courier Company and don't waste you time or money with "An Post"!