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GLS IrelandReviews 

2,892
•
TrustScore 3 out of 5

2.8

Courier and Delivery Service
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Review summary

Created with AI, based on recent reviews

Considering 921 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with the delivery service, frequently citing parcels being marked as delivered but never received, or left in insecure locations such as at the gate or entrance of the property rather than at the door. People also experienced problems with packages being delivered to the wrong address, even when correct details like eircodes were provided. The customer service was a major point of dissatisfaction, with many reviewers finding it unhelpful, unresponsive, and difficult to contact, often reporting that calls were hung up or emails went unanswered. Conversely, a small portion of people felt satisfied with the service, mentioning timely deliveries and polite, helpful drivers who ensured parcels were safely handed over or left with neighbors as instructed. Some customers also noted positive interactions with staff, particularly when needing assistance with address changes or other delivery issues, highlighting instances where representatives were responsive and effective in resolving their concerns.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with many expressing significant dissatisfaction.... See more

Service

Users describe negative interactions with service, with many reviewers expressing dissatisfaction and... See more

Customer service

Customers consistently report highly negative experiences with customer service, often describing... See more

Staff

Consumers find staff to be ambiguous, with many reviewers praising delivery drivers for being courteous,... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting issues with communication... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The parcel arrived on the day I had been told it would. Ringing the doorbell, leaving the parcel down and driving away again is not a delivery. It is an abandonment. Fastway used to do this, end... See more

Company replied

Rated 1 out of 5 stars

It was left outside the office which was closed till Monday. I was forced to drive in to collect it myself. Leaving something outside in a busy trafficked area is not a safe, secure or satisfactory se... See more

Company replied

Rated 1 out of 5 stars

The most incompetent useless delivery server I've ever had the misfortune to have had dealings with. Waiting on a pair a shoes for my 80 year old terminally Ill aunt off MnM direct, my aunts feet are... See more

Company replied

Rated 1 out of 5 stars

Terrible service. Could not recommend and will be sure to avoid ordering from anywhere using their service in future. My package went missing for 12 days, I tried contacting them multiple times, no re... See more

Company replied

Company details

  1. Courier and Delivery Service
  2. Freight Forwarding Service
  3. Logistics Service

Written by the company

GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.

Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.8

All reviews

(2,892)

1,028 reviews in the last 12 months

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Rated 3 out of 5 stars

Silent delivery!

Would prefer if the delivery person rang my bell to let me know they're there with my parcel. They dropped it at front door and left, but I was at home!

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service.

Very hit and miss. I've had deliveries sit in a depot for over a week not delivered. Also I've gotten notifications that a parcel is out for delivery, then later in the day that they couldn't deliver, even though I was at home all day.
DPD can predict the exact hour they will deliver, why can't GLS?

June 15, 2026
Unprompted review
Rated 3 out of 5 stars

Only received an update on my order the…

Only received an update on my order the day before delivery dispute ordering a week ago. Also I never get a time period for delivery just it will be delivered during the day, very hard to organise a day on no details.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Bad and rude Delivery driver

Delivery driver complained of weight of delivery (20kg) and gave out to me saying I should've got them to split the order in multiple boxes. The website I order my dogs food from does not give that option none the less very rude and ignorant, and the second box was thrown into my porch I seen it from the inside door luckily enough it wasn't anything that could break.
The usual delivery driver has no issue and is lovely but today it was a new driver and very bad experience was had. Luckily enough I was there to deal with this today as normally it is my elderly mother in future I will be paying extra for DPD or another delivery service

July 3, 2026
Unprompted review

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