not a great start, we just started using this company and already a customer couldn't find their delivery as it went to wrong place! No reply from customer service email in over 24 hours. This won'... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
The boxes were damaged, one item in the delivery was also damaged as a result and had a dent in the structure
Company replied
They did a good job this time and didn't loses my package so I'm happy and actually called my phone aswell
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 1 month
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There is no 0 star hence I have to mark…
There is no 0 star hence I have to mark it with 1. The parcel is hanging in Ireland since 2nd October and was finally scheduled to be delivered today, as I was informed throgh email. It has not arrived and there is no explanation why it was so. GLS in Ireland provides terrible service and this is not my first experience of such kind with this courier.
October 7, 2026
Unprompted review
Paola helped me and she was excellent
Paola helped me and she was excellent. Prompt, polite and reliable. Thanks Paola for your help.
October 5, 2026
Unprompted review
GLS IRELAND DON NOT CARE ABOUT THEIR CUSTOMERS Especially the disabled
Seventh consecutive delivery failure despite repeated complaints and assurances
I am extremely disappointed with my experience with GLS Ireland.
This is now the seventh consecutive occasion on which I have had to complain about essentially the same delivery problem. Despite previous complaints and assurances that the matter would be investigated and addressed, the exact same issue has happened again.
My parcels were once again left at the front gate rather than being delivered to my front door. On this occasion, they were left outside during torrential rain, and one of the boxes was badly damaged, with the cardboard packaging becoming extremely wet and effectively falling apart.
I am also disabled, which makes the repeated failure to make a reasonable attempt to deliver parcels to my front door particularly concerning.
There was also no proper notification from the driver that the parcels had been left at the gate.
What makes this especially frustrating is that I spoke to a GLS manager approximately one month ago and was specifically assured that the matter would be fully investigated and that the driver(s) would receive retraining. Despite that assurance, the very next delivery resulted in the same behaviour.
I have photographs documenting the latest incident and have formally escalated the complaint to GLS management. However, I have received no meaningful response to my latest letter.
At this point, my concern is not simply one bad delivery. It is the fact that seven consecutive complaints and previous assurances have apparently failed to result in effective corrective action.
What is important for people to know
If you are experiencing a similar problem with GLS Ireland, I would recommend keeping photographs and records of every delivery, including where parcels are left and their condition when received.
In my experience, repeated complaints and assurances that the matter has been "forwarded to the relevant team" have not resulted in the problem being resolved.
I believe customers should be able to expect parcels to be delivered appropriately, particularly where accessibility or disability is involved, and they should not have to repeatedly complain about the same basic delivery failure.
I am still waiting for GLS Ireland to provide a substantive response explaining what action was actually taken following my previous complaints, what happened after the manager promised an investigation and retraining, and what specific measures will prevent an eighth occurrence.
Seven consecutive failures is, in my view, far beyond an isolated delivery mistake.
October 1, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the ongoing issues with packages being left at your front gate during heavy rain, the resulting damage to your boxes, and the serious concerns you have raised regarding accessibility and your previous communications with management.
Please share your tracking details directly with our support team so we can address these recurring failures with our local operations.
Warm regards,
GLS Ireland
The driver phoned me to arrange a place…
The driver phoned me to arrange a place to leave my package as it was raining and there was nobody at home.
Very thoughtful of him, thank you.
October 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that our driver took the initiative to call you and arrange a safe, dry spot for your package when you were away.
We truly appreciate you taking the time to highlight this thoughtful service, and we look forward to providing you with another great experience next time.
Warm regards,
GLS Ireland
PROMPT DELIVERY EXCELLENT CUSTOMER…
PROMPT DELIVERY EXCELLENT CUSTOMER SERVICE
October 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are delighted to hear that you experienced prompt delivery and excellent customer service. Thank you for sharing your positive feedback with us!
We truly appreciate you taking the time to leave a review, and we look forward to providing you with another smooth and reliable experience next time.
Warm regards,
GLS Ireland
They always deliver quickly and…
They always deliver quickly and carefully.
I use their service regularly, and I have never had any complaints about their delivery.
October 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that you consistently receive your parcels quickly and carefully, and we appreciate your regular custom.
Thank you for taking the time to leave such a nice review, and we look forward to continuing to provide you with a reliable service.
Warm regards,
GLS Ireland
Poor Service!
The box was left at my gate beside the road, not taken to the front door! This is a heavy box and I have a heart condition.
October 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand how difficult and unacceptable it is to have a heavy parcel left by the roadside, especially given your health condition.
As we are unable to investigate driver placement without your specific shipment information, please share your tracking details directly with our support team so we can address this with our local operations.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are very glad to hear that your delivery was timely and that everything went smoothly.
We appreciate you taking the time to leave a review, and we look forward to providing you with another reliable experience next time.
Warm regards,
GLS Ireland
Parcels always arrive opened up
Parcels always arrive opened up. Completely open. Sides ripped off, box partially or fully disassembled. This happens every time GLS delivers a parcel. They never, ever take responsibility for these open boxes. A courier that opens parcels - not acceptable.
October 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this recurring issue to our attention. We take reports of compromised packaging and tampering very seriously.
As we are unable to investigate handling procedures or review without your specific shipment information, please share your tracking details directly with our support team so we can address these ongoing incidents with our local operations.
Warm regards,
GLS Ireland
Communication is great from them
Communication is great from them. The moment they received information on my package I got a notification
October 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that communication has been great and that you received your notification right as your package information was processed.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
The package arrived
The package arrived. It was open but nothing was missing though. I didn't want to give less stars because the driver was polite and seemed genuinely confused as why the package was opened, and because everything was there. It's just a bit weird to receive your package like that. It could just have been somebody who was a bit nosy about parcels. I don't know. Apart from that, all is well.
October 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the package arriving open, and while we are glad nothing was missing and that our driver was polite, we agree that receiving a compromised parcel is unsettling.
As we are unable to investigate how this occurred or review handling procedures without your shipment information, please share your tracking details directly with our support team so we can look into it.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that your delivery arrived promptly and that you experienced great service from our polite and friendly driver.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth and reliable experience next time.
Warm regards,
GLS Ireland
It's now 5 in a row and not delivered…
It's now 5 in a row and not delivered when supposed to be. How many times does an incompetent driver have to fail in his job before you do something about it and ditch him??? How can you as a company operate so badly and constantly lie to your customers and still be in business?
Don’t bother apologising, because it’s worthless. Don’t tell me you understand how frustrating it is to experience ongoing delays, and that you want to help get this resolved for me, because it’s obvious that you don’t understand and have no intention of resolving these ongoing issues. If you did, this wouldn’t keep happening with all my deliveries.
I’m going to keep posting reviews every time this happens and maybe eventually either ZooPlus will stop using you or you’ll eventually go out of business due to the way you operate.
October 5, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the ongoing delays and the frustration this has caused with your deliveries.
As we are unable to investigate service issues or look into driver performance without your specific shipment information, please share your tracking details directly with our support team so we can address this matter with our local operations.
Warm regards,
GLS Ireland
Very quick delivery and no issues to…
Very quick delivery and no issues to report.
October 2, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are very glad to hear that your delivery was quick and completely trouble-free.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
The boxes were damaged
The boxes were damaged, one item in the delivery was also damaged as a result and had a dent in the structure
September 29, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this issue to our attention. We are sorry to learn that your boxes arrived damaged and that one of your items was dented as a result.
As we cannot investigate or look into depot handling without your specific shipment information, please kindly share your tracking details directly with our support team so we can address this with our local team.
Warm regards,
GLS Ireland
Unreliable and nobody cares!!!
My parcel is sitting for 10 days in the GLS parcel center!!! They are unable to deliver a small light parcel which has only a way of 150 km to me! Nobody cares in that company about it, even though there have been several complaints from the sender and it is paid!!! I am really upset and I will never use that horrible company again! I have never experienced a parcel service as unreliable as GLS!
October 2, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the delay and the frustration this has caused.
Please note that we are unable to look into this further or review the matter with our local depot without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the status of your parcel.
Warm regards,
GLS Ireland
Great communication
Great communication, friendly courier, delivered on time,very reliable
October 2, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced great communication, a friendly courier, and reliable, on-time delivery.
We truly appreciate you taking the time to share your positive experience, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
Prompt delivery,accurate notification
Prompt delivery,accurate notification
October 2, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that your delivery arrived promptly and that you received accurate notifications throughout the process.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
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