The box was left outside my door, completely exposed, and was already open. Thankfully it was only cat food, but it could easily have been stolen. Delivery services these days are just crazy — I do... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had no issues so far, until today that they dropped my package in number 28 instead of 23, and I can't pick it up on my own because it's quite heavy. I find it a bit baffling as the address also had... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
Company replied
Lack of tracking information on courier website. Ordered a week ago, Zooplus said dispatched but GLS said not received yet. Today I got emails saying the order was arriving today. The order has arrive... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.1
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could put zero stars I would
If I could put zero stars I would. Gls received a package for me 7 days ago, every day since they send me an email stating that my package is out for delivery. Today I called again customer service since there are perishable items in the package. They refused to help, they said that the driver didn’t have time to deliver it ( unbelievable) and refused to contact the driver. The person at customer service stated that he doesn’t care about my situation. SHAME
August 18, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your feedback regarding the ongoing delays with your delivery, the perishable items, and your interaction with our customer service team, and we apologize for the frustration this has caused.
Please reply to our Trustpilot request with your tracking details so our management team can review the status of your shipment and investigate this matter further.
Warm regards,
GLS Ireland
Item delivered to wrong address
The item was delivered to completely different address. The delivery man does not check air code . Disappointed in service
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your feedback regarding the delivery location and the Eircode issue, and we sincerely apologize for the inconvenience this has caused.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this misdelivery and assist you further.
Warm regards,
GLS Ireland
GLS are always very efficient and…
GLS are always very efficient and reliable. Their drivers are always courteous and pleasant.
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to share your feedback! We are glad to hear that you consistently find our service efficient and reliable, and our drivers courteous and pleasant.
Providing a positive and dependable experience is always our priority, and your kind words mean a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Delighted with service
August 4, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic feedback! We are delighted to hear that you are pleased with our service.
Providing a smooth and reliable experience is always our goal, and your support truly means a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Delivery service excelant
Delivery service excelant. Delivered ontime never an issue
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for the wonderful feedback! We are thrilled to hear that you consistently experience excellent, on-time deliveries with no issues.
Providing a reliable and seamless service is what we aim for, and your continued support means a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for the positive feedback! We are glad to hear that you experienced good speed and customer service during your delivery.
Providing an efficient and supportive experience is always our goal, and we truly appreciate your support.
Warm regards,
GLS Ireland
Delivery was fast with good…
Delivery was fast with good communication on expected delivery times.
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to share your feedback! We are glad to hear that your delivery was fast and that you appreciated the communication regarding your expected delivery times.
Providing a clear and efficient service is our priority, and we truly appreciate your support.
Warm regards,
GLS Ireland
My order was damaged
My order was damaged. Box broken and bags inside torn. Order left at gate .
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your feedback regarding the condition of the package upon delivery and its placement at the gate.
Please reply to our Trustpilot request with your tracking details so our customer service team can review the shipment details and assist you further with your claim.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic feedback! We are thrilled to know that your package arrived on time and in perfect condition.
Providing a reliable and efficient service is our top priority, and your kind words mean a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Very helpful.
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the wonderful review! We are glad to hear that you found our service to be very helpful.
Making your delivery experience as smooth and supportive as possible is always our goal, and your kind words mean a great deal to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for the fantastic review! We are delighted to hear that you experienced such excellent service with us.
We always strive to deliver the best possible experience for our customers, and your support truly means a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic feedback! We are thrilled to hear that you experienced a fast and seamless delivery with no issues at all.
Providing a smooth and efficient service is what we aim for every day, and your kind words mean a lot to our team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Great service
Great tracking, friendly driver who knocked at the door and delivered the parcel.
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to share such a wonderful review! We are thrilled to know that our tracking updates were helpful and that your parcel was delivered by a friendly driver right to your door.
Providing a reliable and pleasant experience is our top priority, and we will happily pass along your compliments to our local team.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Good comms and delivery driver is…
Good comms and delivery driver is always friendly and within time advised
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are delighted to hear that you have had a great experience with our communications, and that your delivery driver is always friendly and on time.
We always strive to provide a reliable and positive delivery experience, and we will make sure to share your wonderful compliments with our local delivery team.
Thank you for your support!
Warm regards,
GLS Ireland
My recent deliveries from GLS
A very professional and courteous service.
I am always well informed as to the status of my deliveries. It is very easy to track the deliveries on the GLS App. I enjoy dealing with GLS and would highly recommend them to anyone for all of their delivery requirements.
August 12, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are delighted to hear that you consistently receive a professional and courteous service, and that you find our tracking app easy to use.
It is wonderful to know that you enjoy dealing with GLS and would highly recommend us. Your kind words mean a lot to our team, and we truly appreciate your support!
Warm regards,
GLS Ireland
Great service
The items I ordered were in two separate parcels. Both of which were carefully taken care of, and delivered promptly.
Very pleased with service overall.
Thank you!
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are glad to hear that both of your parcels were carefully handled and delivered promptly, and that you are very pleased with our overall service.
Your kind words mean a lot to our team, and we truly appreciate your support!
Warm regards,
GLS Ireland
Delivery great
Delivery great
One comment I did email about delivery but got no reply. Otherwise everything OK
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the lack of response to your email, but we are glad to hear that your overall delivery went well. We appreciate you bringing this communication gap to our attention.
If you still require assistance with your previous inquiry, please feel free to reach out to our customer service team directly with your tracking details so we can assist you further. Thank you for your support!
Warm regards,
GLS Ireland
Drop and Run - No Knock!
I am disabled. GLS always knocked on the door until today. No one knocked. They dropped my packages outside my door and I have NO way to get them.
VERY DISAPPOINTED!!!! TERRIBLE SERVICE!!!
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the delivery driver not knocking and for the difficulty this has caused you in retrieving your packages. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this delivery and address it with our local operations team.
Warm regards,
GLS Ireland
Lack of tracking information on courier website
Lack of tracking information on courier website. Ordered a week ago, Zooplus said dispatched but GLS said not received yet. Today I got emails saying the order was arriving today. The order has arrived but tracking the order progress should be better from GLS.
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the lack of tracking updates and any confusion regarding the progress of your shipment. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can review our tracking systems and share your feedback with our digital operations team for improvement.
Warm regards,
GLS Ireland
Parcel was left at the bottom of the …
Parcel was left at the bottom of the road when delivered, it was not brought up to the house as it should have been.
August 17, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for where your parcel was left and that it was not brought up to your house as expected. We appreciate you bringing this matter to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this delivery and address it with our local operations team.
Warm regards,
GLS Ireland
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