Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... See more
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Review summary
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Reviews shaping this summary
The delivery was made but I didn't know about it until I happened to walk up to the gate. If the GLS driver doesn't want to open the gate (simple push button) and drive down perhaps he/she can call me... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
The boxes were damaged, one item in the delivery was also damaged as a result and had a dent in the structure
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 month
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Can I give a company below a 1 star
Can I give a company below a 1 star? If I could it would be this company. They have a delivery for me from Temu (I know…) since before yesterday. No efficient way to track the order. I called them today as Temu has given me credit for the delay. Was told by a hugely incompetent “customer service agent”, “you’ll get the delivery between 9 and 6 today”, their tracking advised “out for delivery”. Not like An Post or DHL who will text you and advise a time. By the way the “customer service agent” sounds like a rude 14 year old with more issues then the RTE Guide. And his colleague just as bad.
October 15, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We are truly sorry for the frustration and disappointment you experienced with our delivery service and customer support team.
To help us look into the status of your order from Temu and assist you properly, please submit your tracking details and information directly through our Trustpilot support form so our team can investigate this for you.
Warm regards,
GLS Ireland
I am reluctant to even call this a service...
I am reluctant to even call this a service...
I received a notification from GLS saying that my package had been delivered, there was no sign of it anywhere. I emailed and called several times and heard nothing back, I then finally received an email saying we're no longer checking this inbox please email a different address, STILL heard nothing back but recived an email from them asking me to review my customer service experience. It's been over two weeks and I still haven't heard anything. I've taken a look through other reviews and it seems that the only way to get them to respond is to complain but all of their responses suggest contacting customer service which means the issues will never get resolved because there is clearly no one answering the phone as you get put on hold almost as soon as you call the customer service number.
September 30, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We are truly sorry for the stress and frustration this situation has caused.
To help us look into what happened with your delivery and assist you properly, please submit your tracking details and information directly through our Trustpilot support form so our team can investigate this.
Warm regards,
GLS Ireland
GLS lost my parcel
GLS lost my parcel. A gent who claimed to be the driver CLAIMED that he left it at the gates despite four cars being in the drive, and still loads of space remaining for him. IF he did actually leave it hundreds of yards from our front door then it must have been stolen.
GLS refuse to compensate me but keep on asking the same questions repeatedly.
Definitely THE WORST EXPERIENCE I have ever had with any courier. Or any other type of business
Meaningless answer from GCS Ireland this morning seeking details which I have previously sent on many occasions.
I don't want flannel or handling. I just want to be compensated
September 15, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry to hear that your parcel went missing after allegedly being left far from your front door, and we completely understand your frustration.
To help us investigate this matter, please submit your tracking details and information directly through our Trustpilot support form so we can address this with our operations network.
Warm regards,
GLS Ireland
This parcel was left on the main road…
This parcel was left on the main road outside my house, in the rain, uncovered.
October 12, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are truly sorry to hear that your parcel was left uncovered on the main road in the rain, and we completely understand your frustration with this delivery.
To help us investigate how this delivery was handled and address the issue with our local driver network, please share your tracking details directly with our support team so we can look into this matter.
Warm regards,
GLS Ireland
I wouldn’t call it a delivery when all…
I wouldn’t call it a delivery when all the driver did was throw on the driveway, took a picture of it on his phone & walked away as I’m 84 years old I find it hard to bend down as I have back trouble, when I called him & said you should have handed it to me he just shrugged his shoulders & drove away, disgraceful 😡
October 9, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry to hear about this experience, especially given how difficult this was for you.
To help us investigate how this delivery was handled by the driver and review the delivery photo, please share your tracking details directly with our support team so we can look into this matter with our local operations.
Warm regards,
GLS Ireland
Delivery email but no package?
The delivery was made but I didn't know about it until I happened to walk up to the gate. If the GLS driver doesn't want to open the gate (simple push button) and drive down perhaps he/she can call me to let me know where the package is. Thank you.
October 9, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate why you received a delivery notification but did not find your package directly at hand, please share your tracking details directly with our support team so we can review this with our operations team and driver network.
Warm regards,
GLS Ireland
Excellent service and lots of contact…
Excellent service and lots of contact regarding how/when delivery is expected and when items delivered. Top notch 👌
October 9, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you experienced excellent service with clear communication regarding your delivery updates.
We appreciate you taking the time to leave a review and look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
The "worst" experience I have ever had…
The "worst" experience I have ever had with a courier was with GLS. Despite being contacted via email and 'phone several times over a fortnight this company lied and failed to collect and deliver my bookings with them. I cancelled my orders and will never, ever deal with this crowd again. it is not a service, run by foreign workers who cannot communicate articularly in English and give excuses for non-delivery of goods! The "worst" so-called delivery servicw!!!
October 9, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to your attention. We note your feedback regarding the prolonged communication difficulties, the unfulfilled collection and delivery bookings over a fortnight, and your overall disappointment with the service.
As we are unable to look into your booking history, communication logs, or depot records without your specific shipment information, please share your tracking details directly with our support team so we can investigate what happened with these bookings and address your concerns fully.
Warm regards,
GLS Ireland
Being told we will deliver sometime…
Being told we will deliver sometime today and arriving at 4pm. Do they think we can take a day off work to wait for a parcel. Nice driver but shocking delivery terms
October 9, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We note your feedback regarding the delivery time frame and the challenge of waiting for a parcel during the workday, while also appreciating your kind words about the driver. Thank you for bringing this to our attention.
As we are unable to look into scheduling details or route time frames without your specific shipment information, please share your tracking details directly with our support team so we can review this delivery window with our operations team.
Warm regards,
GLS Ireland
Excellent communication.
October 9, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that you experienced excellent communication.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth and reliable experience next time.
Warm regards,
GLS Ireland
Box was damaged
Parcel was delivered very efficiently but the box looks like it was stood on. Thankfully the item wasn’t damaged but the driver also didn’t know what was inside! Very poor service
October 9, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the damaged state of the box upon delivery and the driver's lack of awareness regarding the contents.
As we are unable to investigate handling procedures or review driver details without your specific shipment information, please share your tracking details directly with our support team so we can address this with our local operations.
Warm regards,
GLS Ireland
The package was destroyed at my house…
The package was destroyed.The courier dropped down my parcel from over the gate to the ground.there was a liquid in the 5 liters tin which broke when dropped and was leaking. My husband took out it from the box when noticed Is leaking
October 9, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate the condition of your delivery, check the handling records, and address the issue with your item being out of the box at your door, please share your tracking details directly with our support team so we can look into this.
Warm regards,
GLS Ireland
I had to send important legal documents…
I had to send important legal documents from Limerick to Dublin. They were collected on Tuesday AM and not delivered by Friday afternoon. The only update from customer service was they were back at the depot. No reason given by the driver. The intended recipient has confirmed that he was there all day and available to receive documents. When I asked to speak to a manager, there was none available. Needless to say I will never be using this courrier company again. Totally unreliable and no accountability!!
October 9, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate the delay with your legal documents, check the depot scan logs, and review why they were not delivered as expected, please share your tracking details directly with our support team so we can look into this urgently.
Warm regards,
GLS Ireland
18 Days and GLS Still Hasn’t Collected the Parcel From Its Own Drop-Off Point
One of the most unprofessional courier experiences I have had.
It has now been 18 days since I first started this return process, and GLS still has not collected my parcel from their own designated GLS drop-off point.
I have already paid for the courier service and physically handed the parcel over at the GLS Point. The shop itself has confirmed that GLS has not collected it, while the tracking continues to show no meaningful progress.
What makes this even worse is that this is not the first time this has happened to me with GLS. I previously had the same issue at another GLS drop-off location where the parcel was also not collected.
As a result, I currently do not have the product, I have not received my refund, and I am also out of pocket for the return courier fee for a service that GLS has still failed to perform.
For a logistics company, failing to collect parcels from your own official drop-off points is simply unacceptable. Customers should not have to repeatedly email and chase a courier just to get a parcel moved after already paying for the service.
Extremely poor reliability, communication and accountability.
October 9, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate why your return has not been collected from the drop-off point and assist you with your refund and tracking progress, please share your tracking details directly with our support team so we can look into this with our operations network.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your positive feedback with us! We are glad to hear that your delivery arrived on time and that our driver was helpful and polite.
We will be sure to pass along your kind words to the driver. Thank you for taking the time to leave a review, and we look forward to providing you with another great experience next time.
Warm regards,
GLS Ireland
Great service
October 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are delighted to hear that you experienced great service. Thank you for sharing your positive feedback with us!
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth and reliable experience next time.
Warm regards,
GLS Ireland
I haven't received my order and was at…
I haven't received my order and was at home when I got the email to say it was delivered
October 8, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention.
To help us investigate why your tracking status shows as delivered when you were home and did not receive your parcel, please share your tracking details directly with our support team so we can check the delivery scan records and locate your package.
Warm regards,
GLS Ireland
Paola listened and understood my issue
Paola listened and understood my issue, they escalated it to a manager and they were able to chase up a resolution. My package was delivered safely, thank you to the delivery person and to Paola for all the help.
October 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that Paola listened carefully, successfully escalated your issue to a manager, and helped get your package delivered safely.
We will be sure to pass along your kind words to Paola and our delivery team. Thank you for taking the time to leave a review, and we look forward to providing you with another great experience next time.
Warm regards,
GLS Ireland
Only half of my order was actually delivered
Only half of my order was actually delivered to which I emailed them twice for an update as to when the rest of it would arrive to which I never got any reply at all but I did receive this email asking for a rating hoping the delivery went smoothly when it was literally only half done
October 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate the status of your remaining items and resolve this missing part of your order, please share your tracking details directly with our support team so we can look into the delivery records and assist you further.
Warm regards,
GLS Ireland
Item left in a safe space inside the…
Item left in a safe space inside the building with early notification of delivery, thank you.
October 7, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that you received early notification and that your item was left safely inside the building.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
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