The box was left outside my door, completely exposed, and was already open. Thankfully it was only cat food, but it could easily have been stolen. Delivery services these days are just crazy — I do... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had no issues so far, until today that they dropped my package in number 28 instead of 23, and I can't pick it up on my own because it's quite heavy. I find it a bit baffling as the address also had... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
Company replied
Lack of tracking information on courier website. Ordered a week ago, Zooplus said dispatched but GLS said not received yet. Today I got emails saying the order was arriving today. The order has arrive... See more
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Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.1
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible service
Terrible service. Package was never delivered by the driver but marked delivered. Reported it . No response back from the driver after customer service told me he would. Asked for the manager to call me and they never got back to me. Customer support honestly sounded like they deal with complaints all the time but no apology, no sympathy, no training. Next time I see GLS as a delivery option I'll pick someone else or pick a different business. A horrible experience. Would not recommend to anyone.
August 6, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the experience you had with your delivery and customer support, and we appreciate you bringing this matter to our attention.
Please provide your tracking number in response to our Trustpilot request so we can review the details of your shipment.
Warm regards,
GLS Ireland
Quick delivery and friendly driver.
Quick delivery and friendly driver.
August 13, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are glad to hear that you experienced a quick delivery and that our driver was so friendly.
We always strive to provide a positive experience, and we will make sure to share your wonderful compliments with our local delivery team.
Warm regards,
GLS Ireland
I had a question about delivery
I had a question about delivery, my query was answered speedily and I was totally satisfied with the customer service
August 13, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are delighted to hear that your query was answered speedily and that you were totally satisfied with our customer service.
We always strive to provide prompt and helpful support, and your kind words mean a lot to our team.
Thank you for your support!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that you were happy with our service.
We truly appreciate your support!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that our courier provided friendly service and handled your packages safely.
We truly appreciate your support!
Warm regards,
GLS Ireland
It arrived but a few days later than it…
It arrived but a few days later than it should have and just dumped on my doorstep
August 14, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We appreciate your feedback and apologize for the delay in your delivery, as well as the manner in which the parcel was left at your door. We understand your frustration.
Please provide your tracking number in response to our Trustpilot request so we can review this delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you so much for the fantastic review! We are delighted to hear that you experienced a reliable, no-fuss delivery and that our driver was so helpful.
We always strive to make the delivery process as smooth as possible, and we will make sure to share your wonderful compliments with our local delivery team.
Thank you for your support!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thanks a lot for the lovely feedback! It’s fantastic to know that your delivery arrived safely and on schedule.
We truly appreciate your support!
Warm regards,
GLS Ireland
Quick and Professional Service
We purchased two large rugs from Kukoon Rugs in Belfast around 1pm on a Wednesday, and the two rugs were in our house in Dublin by 11am the following day. I was able to track our items at every stage. The person who delivered the rugs was very polite and professional, and took great care with our purchases. We were very happy.
August 13, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that your order from Kukoon Rugs arrived so quickly and that our driver provided such careful, professional service.
We truly appreciate you taking the time to share your feedback, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that our team provided such pleasant and polite service.
We truly appreciate your support!
Warm regards,
GLS Ireland
Missing box(s)
I did not receive the full order. Missing 2 box. This may be supplier issue but the consignment did not indicate number of box's so i have no way of knowing.
August 13, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand how frustrating it is to receive an incomplete order when the total number of boxes isn't clearly indicated on the paperwork.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the shipment records with both our hub and the sender.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that your delivery was quick and that our team provided such friendly and helpful service.
We truly appreciate your support!
Warm regards,
GLS Ireland
Worse delivery company in whole…
Worse delivery company in whole Ireland, I don't understand why some business still using this company. Parcel sitting in local hub for 3 days, customer service is awful, for 2 days I was waiting on phone more than 20 minutes, being 3rd in the line. Finally got through and they don't even know when parcel going to be delivered.
August 13, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your feedback with us. We understand how frustrating it is when a delivery takes longer than expected and when you experience long waiting times on the phone.
Please reply to our Trustpilot request with your tracking details so our support team can look into this delay and assist you.
Warm regards,
GLS Ireland
Great service
Great service! Driver left parcels in the shed for me. Other companies just throw them over the gate, even if it's raining...
August 12, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the fantastic review! We are delighted to hear that you experienced great service and that our driver took the extra care to place your parcels safely in the shed.
We always strive to protect your deliveries from the weather, and we will make sure to share your wonderful compliments with our local delivery team.
Warm regards,
GLS Ireland
Quicker delivery than previously
Quicker delivery than previously, receipt of delivery helps, driver was great
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thanks a lot for the lovely feedback! It’s fantastic to know you experienced a faster delivery this time around and that our delivery receipt and driver made a great impression.
We truly appreciate your support!
Warm regards,
GLS Ireland
Impossible to find locations for drop…
Wanted to a make a return and downloaded my return slip, scanned the qr for drop off locations. The map is very difficult to navigate but eventually found a drop off point In Roscrea so drove 24km to find that they don’t take GLS even though they’re listed on the website. Impossible to find locations for drop off for returns. Website map out of date. Very frustrating!!
August 12, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback with us. We truly appreciate you pointing out that our website map was out of date, and we are working on updating our drop-off location information right away to make the process easier.
Thank you for your support!
Warm regards,
GLS Ireland
Always such a mannerly smiley man…
Always such a mannerly smiley man delivers my packages.
August 12, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that our team consistently brings such a positive attitude and mannerly service to your deliveries.
We truly appreciate your support!
Warm regards,
GLS Ireland
Brilliant service
Brilliant service, love the notifications previous to delivery, then again once delivered, excellent!
August 12, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you found our delivery notifications helpful and experienced such a smooth service.
We truly appreciate your support, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
We have the best service with Gls…
We have the best service with Gls always, the driver in our area will ring us before he arrives and could not do more to accommodate us. Always a great experience as we receive orders from Zooplus at least once a month.
August 12, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the glowing feedback! It’s fantastic to know that your local driver consistently provides such accommodating service for your monthly Zooplus deliveries.
We truly appreciate your loyalty and look forward to many more smooth deliveries to come. Have a great day!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know you can always count on us for a great delivery experience.
We truly appreciate your continued support. Have a wonderful day ahead!
Warm regards,
GLS Ireland
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