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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the smooth user experience. However, some people were dissatisfied with the customer service, mentioning that replies were slow or that they encountered unhelpful or rude staff. A few other people also felt that the response times were not always prompt, and some experienced issues with communication and support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the outstanding support,... See more

User experience

Consumers generally report a positive user experience, highlighting smooth and stress-free processes,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise prompt communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just accepted my 2nd assignment from addeco northumberland branch ...Anna is an absolute star and did her best to find me a suitable job close to home and with a 40hr week (minimum 12 weeks to... See more

Company replied

Rated 4 out of 5 stars

Thank you so much, Clare Read. My recent experience with Adecco through your support has been wonderful. From sharing vacancies with me to helping secure a role so quickly, I really appreciate all you... See more

Company replied

Rated 5 out of 5 stars

I am pleased to say I have secured my dream job through Adecco. Jess from the Manchester branch has been nothing short of fantastic. Guiding me through every step of the way. From the first meeting wi... See more

Company replied

Rated 5 out of 5 stars

Gem is hands down the best recruiter I’ve ever worked with. She’s friendly, approachable, and genuinely cares about the people she supports — honestly more like a therapist who just happens to be bril... See more

Company replied


Company details

  1. Recruitment Service
  2. Association or Organization

Written by the company

At Adecco, we’re driven by a powerful purpose – making the future work for everyone – and we are fully committed to the job seekers, businesses and communities we serve. We recognise that people are the most valuable asset in the workforce, and we want to empower you to enhance your career in the immediate future and beyond. As the world’s largest provider of staffing solutions with more than 50 years of experience, Adecco has the resources to help you be successful. We want you to love what you do. Trust us to match you with opportunities that best suit your life, skills and career goals. Making the future work for everyone means we are dedicated to addressing the skills gap through work-related programs, partnerships and investments that create greater economic opportunities for our clients and employees.


Contact info

  • Lambeth Hill 2, EC4V 4BG, London, United Kingdom

  • adecco.co.uk

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

i'm still waiting

I Got a phone call two months ago telling me that the review about Jake at the Chatham Branch was unfair.
She told me that she would find me a job as Jake was not entertaining me as I had left a job which I did not apply for. I have seen plenty of forklift driving jobs on Adecco Web site and have applied. Jakes lady friend is more helpful then having no hands trying to have a conversation with a deaf person.
Honest truthful and friendly is at the circus not Adecco Recruitment Paul Clooney

May 14, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Paul, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your other comments, we will be taking this onboard with the relevant team/colleagues as we aim to improve our service to everyone in future. With your permission, we’d like to look into this for you so please can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via e-mail or through our dedicated helpline via the Contact Us page below so that we can discuss any outstanding issues in more detail with you directly. Please pop the word TRUSTPILOT into the subject box. You can find information on how to contact us online at the link below: www.adecco.co.uk/candidate-contact

Rated 5 out of 5 stars

Really helpful the best place I have…

Really helpful the best place I have used all thanks to Rebekah, she was fanstatsic helped me every step of the way and made the difference at the company. She definitely deserves more recognition and I have reccomended her to my friends already

May 14, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Sonny, thank you so much for taking the time to write a review. We pass your kind words to Rebekah and let them know! Here at Adecco we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 1 out of 5 stars

Shocking avoid like the plague!

with a shocking experience from a Director, I thought I could trust, that when it comes to business and HR being involved, they look at one thing MONEY they are not there to support you like they should.

November 30, 2023
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Neil, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your other comments, we will be taking this onboard with the relevant team/colleagues as we aim to improve our service to everyone in future. With your permission, we’d like to look into this for you so please can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via e-mail or through our dedicated helpline via the Contact Us page below so that we can discuss any outstanding issues in more detail with you directly. Please pop the word TRUSTPILOT into the subject box. You can find information on how to contact us online at the link below: https://www.adecco.co.uk/contact-us

Rated 5 out of 5 stars

Work

my experience started to improve and the company is happy with me and it's okay

January 1, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Narcis, thanks for the great review you took the time to write for us! It's great to hear how things are improving for you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 5 out of 5 stars

Outstanding support

Big thanks to the Adecco National Accounts Team and Stephanie for their unwavering support. Although I didn't land the role, their assistance surpassed my expectations. They kept me informed every step of the way, diligently following up with the client for feedback. Their personalised and empathetic approach stood out. I'll definitely consider partnering with them again in the future. Much appreciated!

April 22, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hello Adélaïde,

Thank you for sharing your review with us about your experience at National Accounts Team. We'll be sure to pass along your feedback to Stephanie. At Adecco, we value building lasting connections and truly appreciate your input, as it helps us continually enhance the quality of service for our candidates. Wishing you all the best in your future endeavours!

Rated 1 out of 5 stars

Disrespectful of others time, no integrity and inept with communication

Extremely disappointed with the recruiter's lack of respect for my time. Steven Parker, showed up over 20 minutes late to our meeting, not once, but twice. Basic communication skills were lacking, leaving me waiting without any notice. Unprofessional behaviour like this reflects poorly on the company's reliability and professionalism. Judging by the experience I received, I have little to no confidence that Adecco actually care about their candidates and put minimal effort in the work that they do. Empty promises and no integrity.

April 18, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Bells, thank you for taking the time to complete a review. We are sorry to hear about the issues you have been having in getting in touch with us. We value all feedback and will be taking this onboard with the relevant teams to help in improving our service in the future. Please can we ask that you reach out to us via e-mail or through our dedicated helpline via the Contact Us page below: https://www.adecco.co.uk/contact-us We’ve noted down your details, so once we receive your contact, a member of our team will be happy to investigate this further for you.

Rated 5 out of 5 stars

Sayma Miah is a STAR !

Well organised, polite, friendly and going above and beyond ! Sayma was there for me from start to finish getting help me starting my new job after redundant. Help me prepare for all the interviews and give great tips ! Sayma you are super star and Addeco should be proud to have you :) Thank you for everything and I highly recommend for every job seeker out there.

February 7, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Dawid, thanks for the great review you took the time to write for us! It's great to hear Sayma assisted you and supported you throughout the whole process and that they were there for you every step of the way. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 5 out of 5 stars

Prompt and clear response about how to…

Prompt and clear response about how to follow up. Very professional.

April 10, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Katharine, thank you so much for the review! We appreciate all feedback and will ensure that this is passed onto the relevant teams to help improve our service to other job seekers in the future. We would like to wish you good luck!

Rated 5 out of 5 stars

Adam Wood is a STAR

Well organised, polite, friendly and going above and beyond. Adam Wood at Tebay Services (south) on the M6 on Monday 1st April, stationed there by Tesla and employed by Adecco, was the bright spot in a long tedious day of driving south on a Bank Holiday Monday. Well done Tesla for thinking of employing someone to organise the queueing cars, and SUPER WELL DONE Adam for being so well-organised, so friendly, and missing out his own lunch-hour!

April 1, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Joe, thanks for the great review you took the time to write for us! It's great to hear how Adam assisted you and supported you on your long journey south during the bank holiday We really value all feedback and appreciate you sharing

Rated 5 out of 5 stars

Thanks for Essanjo Jorge for sorting…

Thanks for Essanjo Jorge for sorting out my holiday pay so promptly!! Thumbs up 👍🏻 and a 😃!!

March 22, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Ann, thanks for the great review you took the time to write for us! It's great to hear how Essanjo assisted you and supported you throughout the whole process and that they were there for you every step of the way. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 5 out of 5 stars

Proper agency for proper people

Proper agency for proper people. I've been selected for another University job that actually works for me perfectly. I've been given an opportunity to stay with them and that's thanks to Rav who remembered a perfect vacancy for one of the employees used to work there before - that's me - having helped me to keep the ties with higher education sector in order to achieve this role.

Big thumbs up. Thank you!

March 16, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Thomas, thank you so much for taking the time to write a review for us at Adecco. We shall certainly feed this back to Rav and let them know! Here at Adecco we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

it was just through emails and up date…

it was just through emails and up date on there staff. i have used them before for production and warehouse staff.

March 14, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Jack, thank you so much for the review! We appreciate all feedback and will ensure that this is passed onto the relevant teams to help improve our service to other job seekers in the future. We would like to wish you good luck!

Rated 5 out of 5 stars

Excellent agency

March 8, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Adie, we would just like to say a big thank you for leaving a review for us, we really value all shared feedback as it helps us with the quality of service we offer to other candidates. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 5 out of 5 stars

Adecco Recruitment

I am very skeptical about using an Agency due to some bad experiences in the past, but decided to try again. I posted my CV on reed and got a call the same day from Adecco. Charlotte was my contact. From the first time she called me there was a sense of comfort as she was very informative about the job and answered all my questions without any hesitation. She arranged my interview and sent me all the information about the job, she kept me informed about the progress of my interview every step of the way. Her professionalism, attention to detail and communication were outstanding. Her expertise and dedication played a very crucial part in me securing my job. Thank you for creating a seamless and efficient recruitment experience for me. I would highly recommend Charlotte and the team at Adecco seeking a top notch recruiter. Thank you again.

February 23, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Binella, thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job and how helpful you found our services to be. We really value any feedback so this is much appreciated. We hope you continue to enjoy your new role!

Rated 5 out of 5 stars

My experience using Adecco

Honestly, I was skeptical about using an agency due to past experiences. However, after coming into contact with Clare from Adecco whilst looking for a new position I would say my views have been changed for much more positive ones. Clare was really helpful, not pushy at all and I felt she totally understood the position I was looking for. I was lucky to be matched for an interview with a Company that reflects my skill set and clare was very attentive through the interview phase and susequent offer of a position which i accepted. I did deal with the other staff Denise and Alex but Clare was my main contact. Overall a very positive experience from a professional agency. Thanks to all

January 22, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi, thank you so much for taking the time to write a review for us. We shall certainly feed this back to Clare, Denise and Alex and let them know! Here at Adecco we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 4 out of 5 stars

I got good customer services by Alex…

I got good customer services by Alex and here is my appreciation for his work and support .
Thanks
Team
Adecco
Nits

February 26, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Nits, thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job and how helpful you found our services to be. We really value any feedback so this is much appreciated.

Rated 5 out of 5 stars

5 Star Experience

I am currently going through the interview process and Adecco but more so Camilla from the London City office has been nothing short of amazing! She's kept me up to date at all times, given me all the information I've needed and even given me the tips that have helped me get a 2nd stage interview! 5 Stars all round!

February 20, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi James, thank you so much for the review! We appreciate all feedback and will ensure that this is passed onto the relevant teams to help improve our service to other job seekers in the future. We would like to wish you good luck!

Rated 5 out of 5 stars

Amanda

Amanda, thanks for the nice conversation!

February 15, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Martins, thank you so much for the review for Amanda! We appreciate all feedback and will ensure that this is passed onto the relevant teams to help improve our service to other job seekers in the future. We would like to wish you good luck!

Rated 5 out of 5 stars

Very kind and helpful

I was contacted by Elle and she was very professional. She listened to all I had to say, didn't rush me and was very polite. Looking forward to working with Adecco in the future.

February 13, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Amanda, thank you so much for taking the time to write a review for us! We shall certainly feed this back to Elle and let them know! Here at Adecco we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Absolutely love the Adecco staff and…

Absolutely love the Adecco staff and how committed they are to helping you find a job suitable for you. They always phone before and after an interview to make sure you’re prepared and to see how things go. They handle things quickly and always give feedback. They really prioritise your needs in finding the perfect job for you. All the staff I’ve dealt with are polite and lovely to speak to. Will always reckon ent Adecco and always go to them for help

February 9, 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Isabelle, thank you so much for taking the time to write this amazing review, it's great to hear that we assisted you into a great new job and how helpful you found our services to be. We really value any feedback so this is much appreciated. We hope you continue to enjoy your new role!

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