Adexa Direct Reviews 18,976

All good delivered quick
Quality good for price

Good price, great units, excellent delivery.

Awful. We stayed in all day and waited for a delivery. DPD said it was a refused delivery and adexa tried to charge £24 for a redelivery or take 25% off the refund. They did not look into this or attempt to contact us in order to change the delivery day. Do not use as they try and take money from you where they can.

This is a really bad company despite they know the parts is not available but still sold the products to you and offer you a voucher for a missing parts that you won’t be able to use it without the parts! Request for collection and refund, waiting for more than 2 weeks, keep telling you still waiting for the parts??? What is this ? Do not buy from Adexa, this is not acceptable!

Nice service and on time delivery

Avoid this company. money lost and no product. Item exploded and nearly killed someone.

Fast service, great prices.
Only 4 star as some items slightly damaged on arrival but in usable condition.

Great prices, Super fast shipping and great communication. I will buy again. Thanks

Good product, very competetive price and delivery on time. Cant fault the goods and services provided.

Great product at an even greater price! Delivery was swift and easy too.

I’m very disappointed with my experience with Adexa.

I ordered two matching shelving units, but only one was delivered. When I contacted them, I was told the second item was out of stock and they couldn’t supply it. This should have been identified before dispatch, giving me the option to cancel or proceed with just one item—but that didn’t happen.

I requested to return the single delivered unit for a full refund, including the original delivery charge, as the order was incomplete through no fault of my own. Adexa agreed to refund the missing item but refused to refund the delivery fee. This has left me in a position where I’ll be out of pocket for delivery, have to return the item, and then pay delivery again with another supplier to get what I originally needed.

I raised my concerns and even mentioned leaving a negative review, but Adexa stood firm on their policy of only refunding the item cost. While I understand policies exist, this feels unfair given the situation was caused by their stock issue, not mine.

Overall, poor communication and inflexible customer service. I wouldn’t recommend based on this experience.

Don’t buy there product as it has no guarantee. And the service is too bad. They deliver different product and ask us to bear the cost of returning.

Faulty product, appalling service.

Purchased an under counter bar fridge. Arrived faulty. Refused a return or replacement. Forced to fill out a warranty claim. Never sent a part (that they told us we need to pay to get fitted)

Ignores my official customer complaint

£400 out of pocket. Faulty fridge. 5 weeks later. Constant refusal of any solution. Now progressing with legal action to get my money back

Fast and easy to order

Do not buy from this company. You will not get your order and they will send you on a wild goose chase when trying to locate the order.

Was desperate for another Drinks for the shop as the one we had just died. Went online on the 28-03-26 found one with Adexa and purchased it paid the optional monies (£25) for next day delivery., as it was a weekend I was expecting the fridge delivered Tuesday31-04-26, I had up until that point had no issues with several emails from them mainly informing me of the T&C’s etc.
By the 01-04-26 the emails had stopped, It was at this point I realised these people have no Customer Support other than an email address. After elimination of couriers they might use I found the one that matched my Tracking number. Supposedly it was out for delivery but ETA was between 17.20 and 19.20 (shop shuts at 6 but managed to get someone to hang about if it went over). The charges they impose if you’re not there when they arrive are well pointed out in the T&C’s.
By 20.30 nothing had arrived and I had given up, I went back onto the tracking it was still showing as out for delivery but this time I notices a comment on the at warehouse part it said unable to scan label torn. I sent an email to the only contact you get with Adexa explaining it had not arrived and about the label, All I got back was a generic email saying that someone would be in touch.
The next day with checking the tracking it was still saying it was out for delivery the previous day and time slot. I sent another email to Adexa asking for a contact number of either themselves or the courier, to this I received an email with a missing items form to fill in, once filled in they would get back to me within 72 hours (3 days and they are shut week-ends.
The days went by, me sending emails, the tracking still telling me it was being delivered on the 01-04-26. On the 05-04 -26 I received an email from them no explanation or informing me what is happening, it just simply said they were returning my monies I had paid for next day which would be in my bank within the next 15 days.
At this point I was desperate I sent an email cancelling the order, and went on to purchase elsewhere on the 07-04-26. On the 09-04-26 I received an email again no other words other than your goods are arriving today and again reference to the charges if nobody is around to take delivery. I sent another email to them stating I had already cancelled the order due not receiving the goods and no communication from them , although the tracking had changed to 11.30 on the 9th no delivery ever did show up.
Luckily the other fridge I had ordered elsewhere showed up the same day and this was without extra charges. A few days later I emailed them requesting a full refund, straight away I had a reply stating their T&C’s again and informing me the refund would be less 25% cancellation fee and courier charges, leaving me around £250 out of pocket.
Not a bad bit of a hustle for this lot is it, they repeatively make a big issue that you should refer to their T&C’s so take it they do this a lot (It states delivery 3-5 days unless special weekend or next day delivery is purchased (which I did ). So in a nutshell I’ve been scammed They failed on delivering my order and the Customer services are disgusting. It will not be the end over the next few days I will look into my options Small claims or Solicitor.
But please go elsewhere. This is a very bad Company.

If you’re thinking of buying from this company. Their customer service is none existent. You can only use a chat system which takes ages for them to reply. Up to 5 mins per chat box question. I will not be using this company again.
They also charge a restocking fee if you return any orders.

easy to order, quick delivery, product is as described.

User manuals have no operating instructions.

The microwave was great value as we got a really good discounts, works fine and is very robust. We will be ordering another one. Delivery was really quick. Overall really happy.