AdGuard Reviews 9,661

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the customer service for being kind, helpful, and very responsive, often resolving issues quickly and efficiently. The apps are frequently highlighted as excellent, blocking ads flawlessly and working well across various devices, including Android and Windows. People appreciate the prompt responses from support and the overall positive user experience, noting that the software is well-designed and effective. However, some reviewers were not happy with the customer service, mentioning that inquiries went unanswered for days, or that support tickets were closed without resolution. A few other people also felt that the app could be disruptive, blocking computer screens, or had concerns about its security and origins.

What people talk about most

Customer service

Consumers generally report positive experiences with customer service, highlighting friendly, courteous, and... See more

Application

Reviewers highlight ambiguous aspects of the app, with many praising its effectiveness in blocking ads across... See more

Response time

People report positive experiences with response time, with many reviewers highlighting fast and prompt... See more

Website

Clients share ambiguous opinions on the website, with some praising its improved user experience and... See more

User experience

Users describe positive interactions with user experience, highlighting its efficacy, user-friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is amazing across devices, especially on Android. I turned on HTTP3/QUIC and not just my internet, but my PHONE itself got faster. FYI: I saw a 1/5 review on here by a user who downloaded... See more

Rated 5 out of 5 stars

I have been with ad guard for years and it's been a reliable product that's got my back with the online world, I can't stands ad's and being able to be online and not be bothered is great, Also the su... See more

Rated 5 out of 5 stars

An excellent app that blocks ads flawlessly. The technical support team is courteous and professional. In a critical situation, they patiently and accurately guided me through troubleshooting. Wishing... See more


Company details

  1. Software Company

Written by the company

AdGuard is the best way to get rid of intrusive ads and online tracking and to protect your computer from malware. Make your web surfing faster, safer and more comfortable with AdGuard!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

AdGuard's customer support is phenomenal!

AdGuard's customer support is phenomenal! Was having problems trying to reload AdGuard onto a new computer. They recognized the issue right away and were so very helpful in getting it up and running for me. The AdGuard application and their customer support are the very BEST ad blocking software and support and second to none!

October 29, 2024
Unprompted review
Rated 2 out of 5 stars

Very poor customer service to new customer

Sent email describing difficulty in signing into their software. Response received from AdGuard SEVEN days later- totally unacceptable customer "service". I hope their software is better than their attention to new customers.

October 14, 2024
Unprompted review
Rated 3 out of 5 stars

Good for blocking ads

Good for blocking ads, but recently there was a hacker to my accounts without any notifications. I noticed that the add-on has full permission to modify and change data. I tracked the problem and noticed that I do not have any loophole inside my device except through the Microsoft Edge browser. This add-on, and I still keep an eye on it, may be the reason!

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful support, great service

Helpful and prompt support. And great service - finally a macOS/iOS ad blocker that works for not only English, but also local websites and annoyances (cookie notices).

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

I have used AdGuard for a long time

I have used AdGuard for a long time, and AdGuard VPN since it was released. I will never again use a phone, tablet, or computer without these products. I trust them completely to not only protect, but also to stop annoying ads, spam, and other intrusive interruptions to my privacy. If there is ever a question or a rare problem, they respond quickly. They are the best of the best.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Works well

I have had no problems with AdGuard slowing down my connection and it works great on YouTube videos. It even prevents Microsoft games adverts, but where it does not work in on Facebook video

August 3, 2024
Unprompted review
Rated 1 out of 5 stars

Awfaul

Awfaul
Does not work at all.....
Cant even block a youtube ad and makes the pc slower.
Avoid at all cost.... This is just a scam!

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Adblock iOS iPhone Must Have App!!! 5/5 !!!

Hi Guys , 😉 I would just like to share my personal experiences using adguard the past few years on my iPhone 12 iOS 17.5 system , i was surprised at just how much I rely upon adguard DNS , Ad blocking , Filtering Spam , Blocking Bots, Phishing and scams are all examples of multiple blocking and filtering against attacks that not only slow your device down but Steel your personal data details passwords and so on !!!! I permanently clean and clear my cache including website data saved in my safari browser history cookies ( it’s something i have OCD about ) But I don’t need to as much due to Adblocker blocking these elements from profiling me, my location , photos , microphone, etc … Dear Adblock Please Thank You for being simple easy to understand and includea extensiv range filters worldwide!!!!

Yours Sincerely ,
Usman.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Very useful app

Very useful app. I didn’t immediately understand how to set it up, but the support service was very helpful. Thanks a lot! I will definitely recommend this app to my friends.

March 4, 2024
Unprompted review
Rated 2 out of 5 stars

Okay software, but customer service are thieves.

The software (when it works) is okay. But when I had to rubuild my PC, after ransomware, hell began. The software said I had used up my allotted number of licenses, so I had to buy a new license. But I bought a lifetime license! Yet support was so paranoid and unhelpful, it was severely unpleasant dealing with them. They treated me like a thief trying to steal from them. I provided my license code and registration name. But they blankly did not trust that I was honest and demanded more and more proof each day. This went on for weeks and I finally demanded my money back. They replied sorry, we can't give you that because you purchased from a third party vendor! Implicitly telling me: We do not trust you. You are a thief! This is outrageous customer treatment.

I am not out to attack their software, because it does what it promises. Very well so. But the company is a bunch of thieves.

February 29, 2024
Unprompted review

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