ADheatingsolutions Reviews 42

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I am so disappointed with AD Heating Solutions. To be fair the installation of a Worcester Bosch boiler, flue and inspection hatch was first class. However, when it came to the required documentation... See more

Rated 5 out of 5 stars

I had a toilet cistern leakage on a recent Saturday afternoon and I was going to Germany on a business trip two days later. Having called AD Heating on the Saturday afternoon plumber came shortly afte... See more

Rated 4 out of 5 stars

The simple error should not have happened. The boiler was taking its exhaust into the combustion chamber. This could have ended very badly. AD Heating sent out their senior engineer to fix the i... See more

Rated 5 out of 5 stars

It was an excellent service. Kept me informed as to what he was doing. Such a pleasant young man. Heating comes on so much quicker now, and less noisy! I will definitely be in touch with any plumbin... See more

Company details

  1. Gas Engineer

Information provided by various external sources

You're trusted heating, plumbing and renewables engineers. Where quality and customer satisfaction is most important to us.


Contact info

3.7

Average

TrustScore 3.5 out of 5

42 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Supply and fit room thermostat

I wonder if the engineer fitted my room thermostat could come back to make sure the cover will close properly. I’m pretty sure he is aware but doesn’t seem to care much. He is a nice guy though.

November 9, 2023
ADheatingsolutions logo

Reply from ADheatingsolutions

Good Morning,
Would you be able to contact the office and we will arrange someone to attend to check for you.
Kind Regards
The AD Team

Rated 5 out of 5 stars

Friendly

Friendly, clean & tidy staff. Explained what they do & checks made. Cost reasonable and easy to pay invoice

November 8, 2023
Rated 5 out of 5 stars

Proactive, quick, efficient

My tenants didn't get round to arranging a date and time for the work, so AD Heating phoned them up when they happened to be in the area and the job got done. Very happy customers!

September 19, 2023
Rated 5 out of 5 stars

Professional service provided by…

Professional service provided by knowledgeable and experienced engineers. Given advice on the best product that would satisfy customer needs.
Installation performed in timely manner and explained in detail how to use the new appliance.

September 20, 2023
Rated 5 out of 5 stars

It was an excellent service

It was an excellent service. Kept me informed as to what he was doing. Such a pleasant young man. Heating comes on so much quicker now, and less noisy! I will definitely be in touch with any plumbing problems which might occur in the future. Highly recommend for a good reliable and friendly company as well as being very reasonably priced.

August 3, 2023
Rated 5 out of 5 stars

Toilet cistern fill valve leakage

I had a toilet cistern leakage on a recent Saturday afternoon and I was going to Germany on a business trip two days later. Having called AD Heating on the Saturday afternoon plumber came shortly afterwards. He stopped the leakage pending returning to fit a replacement fill valve. He came on the first available day for me at 8am. I’ve subsequently used the company for two order jobs. I would highly recommend AD Heating to anyone.

June 10, 2023
Rated 1 out of 5 stars

Obsolete and probably unsuitable

Our house gas boiler failed at a critical time in mid-winter (Dec 2021), so a speedy replacement was needed. AD Heating Solutions Ltd was one of those that responded to my call for quotes for installation of a heat-only boiler from a reliable manufacturer. Dan visited the house, inspected the system and insisted that there was one particular model boiler that we MUST have. When the quote came through it looked competitive at first. But a little online research showed that it was for a long-obsolete model (5 years, two models ago?) boiler apparently of the wrong type (combi)! Fortunately we spotted this and went elsewhere.

Added 15/03/2023: Now suddenly this week a response comes in from ADheatingsolutions --- almost 1 year and 2 months after my original review was posted! Interpret that as you will.
Their explanation is wrong, too! They cannot blame their unsuitable quote to me on miscommunication between their agent Dan and the office. The quote they sent me on 17 Dec 2021 was for the very same boiler that Dan had insisted to me during the house visit was the one that I MUST have as replacement for my failed boiler. The quote (and Dan’s ‘MUST’) was for installation of a new Worcester 35KW Junior (wall hung boiler) – but already long obsolete model, and unsuitable for my system. And how does this square with ADheatingsolutions’ claim that ‘We only tend to fit Vaillant boilers’? Perhaps Dan and ADheatingsolutions are well suited to each other, but certainly not to me. I went with an alternative company, who speedily and efficiently installed the proper new boiler within 2 days, all up and running in time for Christmas 2021 and has kept us warm ever since.

January 10, 2022
Unprompted review
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Reply from ADheatingsolutions

We are sorry for the experience you received, from looking into the issues there was a miss communication from Dan to the office on what appliance was specified. We only tend to fit Vaillant boilers as we are Master Advanced Installers and we apologise for any confusion and we have taken extra measures to ensure this will not happen in the future.

**As Per your edited comment, we have looked further, and it was suppose to state, Worcester 8000 Greenstar Regular boiler which is 35KW.
We appreciate you taking the time to confirm the details on a review.
Kind Regards


AD Team

Rated 5 out of 5 stars

Boiler service

Alan arrived on time to service my boiler he was very professional and friendly. I will call him for any future gas or plumbing work.

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

New Boiler and Radiators

These Guys fitted me a new boiler and radiators and done a fantastic job! The whole job we was kept up to date with progress and a great price aswell! Highly recommend.

May 3, 2020
Unprompted review

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